Columbia Acura Inc

They were very timely and provided great service. It was an easy appointment and I was even provided an office to borrow so I could work while I was there. It was an easy appointment and I was even provided an office to borrow so I could work while I was there. More

Each staff person I interacted listened and tried to fix the issue. However, I am still getting an alarm to replace the battery in my key fob. the issue. However, I am still getting an alarm to replace the battery in my key fob. More

I'm really happy with the work, and they finished it much faster than I expected. The people I interacted with, though, seemed like they were annoyed they had to deal with customers. One, the procedure for d faster than I expected. The people I interacted with, though, seemed like they were annoyed they had to deal with customers. One, the procedure for dropping your car off isn't clear. I realize the employees do this all day every day. But this is a one-time thing for me. I don't automatically know how to fit in with your procedure. Sorry. Really, the entire time I was there, it was like I was interrupting more important work that they were doing. I received a lot of side-eye, and the employees seemed perturbed by everything. It was like dealing with a customer was a chore. I'm a chill, go with the flow type person. College-educated. I'm not used to being treated like that. More

this was a great experience. I had previously gone to another cincinnati acura dealership where i purchased the vehicle, and had a very negative experience. Jamey and the whole g I had previously gone to another cincinnati acura dealership where i purchased the vehicle, and had a very negative experience. Jamey and the whole group were better than I could have expected. I am someone who really cares about my car and takes great care of it and they made me feel like they understood that and would take great care of it. Regarding the piece below, I did not work with a Jon Mcfarland in sales - Just Jamey in service. More

Prompt service upon driving into service area and the car was washed and finish before time promised was washed and finish before time promised More

I had my car towed o Columbia Acura on a Wednesday night because I had a 8:30 appointment the next day. A representative called me first thing Thursday morning told me that he was calling to get permission because I had a 8:30 appointment the next day. A representative called me first thing Thursday morning told me that he was calling to get permission to do a diagnostic on my car and the diagnostic alone would cost $165. I agreed. He said he would call back and let me know what they found out. I did not hear any thing by 4:30 that afternoon so I called and much to my surprise, They had not even looked at my car. A rep called me by 5pm that day and said, they were swamped that day and they would give me a call 1st thing in the morning to let me know what they found out!! I did not hear from them until 4pm the next day and by then I was on my way out there to pick up my vehicle! The cost was $195 and not what I was originally quoted!! I'm done with Columbia Acura!!!!! More

Jayme does a nice job for me as the service ma Agee and advisor. Highly recommended advisor. Highly recommended More

Staff are always professional. Dealership is clean. Guest waiting area is comfortable and wifi accessible. Dealership is clean. Guest waiting area is comfortable and wifi accessible. More

Great professional staff and great service. Everything percfectly in time. Thanks! Guest area was comfortable. Everything percfectly in time. Thanks! Guest area was comfortable. More

The service department did a great job with my car and completed the workright on schedule. completed the workright on schedule. More