Columbia Acura Inc

They take great care to answer your questions and did a thorough job making sure that my car was serviced properly. thorough job making sure that my car was serviced properly. More

Chuck in the Service Department was awesome and was a tremendous help with all questions. tremendous help with all questions. More

This is our 3rd car with Columbia Hyundai and with Ken Ogden. They are fabulous and it was quick and fast. We did a lot of upfront communication on email so by the time we got to go in to the dealership Ogden. They are fabulous and it was quick and fast. We did a lot of upfront communication on email so by the time we got to go in to the dealership Ken knew exactly what we wanted and made it an easy and painless process! We would go back again in a heartbeat! More

Great Service. They advised me accurately and fairly. Very happy with the free maintenance and extended warranty. They advised me accurately and fairly. Very happy with the free maintenance and extended warranty. More

Hard to get a live person to talk too. When I called and left message no call back waited 3 days. Poor customer service with trying to set up an appointment When I called and left message no call back waited 3 days. Poor customer service with trying to set up an appointment More

Excellent, knowledgeable service! They were able to diagnose a problem that other shops had missed. They were able to diagnose a problem that other shops had missed. More

My experience with Acura Service was good and professional. The service team provided me loaner car during the recall fix as well as torque converter fix. I am very satisfied with their quality o professional. The service team provided me loaner car during the recall fix as well as torque converter fix. I am very satisfied with their quality of service and appreciate their support. Thank you. More

Had an appointment for fuel pump recall. Waited an hour for them to tell me they didn’t have the part to fix it. Not the first time I’ve had issues with this dealership. Waited an hour for them to tell me they didn’t have the part to fix it. Not the first time I’ve had issues with this dealership. More

Absolutely hate their phone system! I set up a visit for a recall fix and dropped my car off (after scheduling via the automated system two weeks prior) only to learn they did not have I set up a visit for a recall fix and dropped my car off (after scheduling via the automated system two weeks prior) only to learn they did not have the part needed for the repair and I would have to reschedule. VERY ANNOYING. I had even included in my comments on the system while booking that I would be coming in for a recall. That said, Jamie, was able to rectify my issue by taking the part they had ordered for someone else and using it on my car. This was a great solution and saved me the time and inconvenience of having to come back which I really appreciated. However, if Columbia Acura either a) had a person take their calls or b) reviewed the automated messages, the whole mix-up could have been avoided. I would expect a better system from a premium brand. More

convenient location, knowledgeable and courteous people, good service. convenient location, knowledgeable and courteous people, good service. good service. convenient location, knowledgeable and courteous people, good service. More