Columbia Acura Inc

Only issue was trying to talk to someone live to schedule my service, it took me 3 days to finally talk to someone in person on the phone my service, it took me 3 days to finally talk to someone in person on the phone More

I had an appt, informed Service rep the car would be dropped off by 7am day of service. At 10am he could not find my car that was dropped off at 6:50am. It was park in the 2nd spot to the right of the b dropped off by 7am day of service. At 10am he could not find my car that was dropped off at 6:50am. It was park in the 2nd spot to the right of the bay door and they could not find it until after 10am?? I requested to have car ready by 3PM and service rep promised it would be ready. The car was not ready until about 3:45 - 4pm for a service that was to take 2 hours per the service rep and the car was there 1st thing in the morning??!!. When my wife showed up at 4:15 she stood around for over 40 minutes because they lost or could not locate my car!!!! Not happy with service the week before when they started this engine combustion clean out process and all the confusion of what needed to be done??!! The rest of the dealership is fine but service appears to be at a loss! There was one person I would like to thank and that would be Zach. He was the one to help my wife and figure out why they couldnt find my car and fix the issue and locate it. More

I didn’t buy my car from this dealer, but they got me in to fix a problem under warranty. When there was communication issue with the problem they went back to make sure it was correctly working and the pro to fix a problem under warranty. When there was communication issue with the problem they went back to make sure it was correctly working and the problem was solved. Shuttle was quick and service was good. More

Completed work on time and in a professional manner. Customer focused and good interaction with agent. Nice and clean waiting area Customer focused and good interaction with agent. Nice and clean waiting area More

My comments are directed towards the sales rep, Phillip Haddaway. He was patient , informative, low-key, intelligent, communicative and thorough. Haddaway. He was patient , informative, low-key, intelligent, communicative and thorough. More

In on time and out in less than an hour. I had an early appointment time so I will always go early. I had an early appointment time so I will always go early. More

Huge amount of pressure to buy an extended warranty. I felt like I couldn’t leave the room unless I bought the warranty. The pricing was not honestly presented, lower prices were quoted on the phone, I felt like I couldn’t leave the room unless I bought the warranty. The pricing was not honestly presented, lower prices were quoted on the phone, tons of xxxxxxxx additional charges. I paid an additional $400 for white paint! Such xxxxxxxx. I seriously considered walking out, but I really needed a car and it was late in the evening. I’m going to be very reluctant to purchase here again. More

I did not purchase an Acura and the survey will not let me change that. me change that. More

Service dept all goes to lunch at the same time but makes appt during the time they're gone. Not customer oriented. Can take lessons from Mercedes dealerships. appt during the time they're gone. Not customer oriented. Can take lessons from Mercedes dealerships. More

Danielle provided great communication and service was done in a short amount of time. Would highly recommend the service department. done in a short amount of time. Would highly recommend the service department. More