Columbia Acura Inc

Got the appointment I requested, after oil change, they found rear shocks and the 4-wheel drive coupler were causing me problems and fixed it. Couldn't ask for anything more customer oriented. found rear shocks and the 4-wheel drive coupler were causing me problems and fixed it. Couldn't ask for anything more customer oriented. More

Everything went smoothly and the wait was a little shorter than I expected. The complimentary service for 3 years was a big factor in my purchase decision. shorter than I expected. The complimentary service for 3 years was a big factor in my purchase decision. More

The experience was fine. Pretty straightforward. The man that did the “paperwork” with electronic signature was quite rude and took exception to my explaination so I had to g Pretty straightforward. The man that did the “paperwork” with electronic signature was quite rude and took exception to my explaination so I had to go and get the very nice salesman Yanni who came and educated him. The guy was new just a few months ago. He needs better education and gracefulness. Hope you can get him to smile. Yanni was very pleasant and helpful. By the way, the second day if ownership it he low tire light came on and 27 pounds of pressure was in each tire. Otherwise all is fine but I’ll need a course on how you use all the stuff. Tim Johnson More

The process was as speedy and painless as possible. I named my new car Trenton after the young salesman who was so helpful and pleasant to work with. I named my new car Trenton after the young salesman who was so helpful and pleasant to work with. More

This was my first service appointment at this dealership for my new car and unfortunately there was nothing good about this experience. The person that checked me in had been there for a week and had no gui for my new car and unfortunately there was nothing good about this experience. The person that checked me in had been there for a week and had no guidance or customer service skills. Couldn’t tell you his name because he didn’t introduce himself except that he was new and didn’t know the system yet. Sooo great start! It took 2 HOURS to get a simple oil change. When done my car wasn’t washed or vacuumed, and I had to remove and the plastic just so I could drive it to finally get out of there. Nothing was reviewed with me so I can only guess they did what they were supposed to do. And then this morning (one day after my appointment) all my tires were showing 26 psi. I know the cold lowers the tire pressure but with this large of a drop I would think it should have been seen during my appointment unless it wasn’t checked? Part of the reason I chose to purchase this vehicle was the expectation of great customer service, especially since I’m required to take my car there for service. I take a lot of pride in taking good car of my cars so hoping this was just a bad day and things get better. More

Jayme Moore always does a great job whenever my wife and I need service assistance. Happy Holidays Jayme! Dave Otten I need service assistance. Happy Holidays Jayme! Dave Otten More

They took care of our issue very quickly and communicated with us through the process. We are very satisfied with this dealership. with us through the process. We are very satisfied with this dealership. More

Sales representative was very heelpful he updated the gps system and also Installed new floor Mats. system and also Installed new floor Mats. More

Service center was very clean ,service and service agents were very nice and friendly. Parts department was helpful. were very nice and friendly. Parts department was helpful. More

The waiting time for your car to be taken care of is not bad. Waiting area is always clean. bad. Waiting area is always clean. More