Columbia Acura Inc

My service rep was very professional and knowledgeable. He walked 🚶‍♂️ me through everything. Very impressionable. He walked 🚶‍♂️ me through everything. Very impressionable. More

Great service! Service department is professional and friendly. Waiting area is clean and comfortable. The cost of service is too high. Service department is professional and friendly. Waiting area is clean and comfortable. The cost of service is too high. More

I called to make an appointment, but a bit answered. I asked for a phone call but got a text. I asked the person texting me to call me. They keep texting me. Set up an appointment. My husband took to ca I asked for a phone call but got a text. I asked the person texting me to call me. They keep texting me. Set up an appointment. My husband took to car to the dealership and was told we didn’t have an appointment. Pulled up the text so the rude man honored the appointment. Received a text with a link for service- and a repair estimate. I made my selections and signed the estimate. My husband picked up the car and paid the bill which was $300 more than the estimate. Can’t call so texted. Got a reply that doesn’t answer the question- how can you charge me for more than the estimate? Still waiting for a reply. I suppose I can call the state attorney general and ask them to help. So disappointed in this dealership that I’ve used for years. More

Great service, excellent customer service representatives. Been doing business for years at this location! Jamie Moore is excellent at the desk! representatives. Been doing business for years at this location! Jamie Moore is excellent at the desk! More

Great service, quick routine oil change. I like the free car wash too. Always go to Columbia Acura for my RDX service. I like the free car wash too. Always go to Columbia Acura for my RDX service. More

The service team is always amazing! I showed up without an appointment, in a rush because of limited time, and they were able to get my car serviced before heading out of town. I showed up without an appointment, in a rush because of limited time, and they were able to get my car serviced before heading out of town. More

Everyone was professional. Service was quick. Had tires rotated, routine maintenance, without needing to schedule. Service was quick. Had tires rotated, routine maintenance, without needing to schedule. More

I was told 4 different things for 4 different people. I was told to go to service, then sent to parts, then sent back to service and then back to parts. I was also argued with by one of your team membe I was told to go to service, then sent to parts, then sent back to service and then back to parts. I was also argued with by one of your team members and told how busy and short handed you had been all day. I came in to buy a key to get my lugs off and it took almost an hour of my time. Not to mention, I have to drive over an hour both ways to even get there. All in, almost 3 hours of my time to give you $30 More

Notified by the dealership where we purchased our Hyundai of a software recall and reached out to schedule an appointment with this local dealership. However, did not receive a call back the first two times of a software recall and reached out to schedule an appointment with this local dealership. However, did not receive a call back the first two times I was prompted to leave a message (no answer by service department when transferred) and had to call back three days in a row. When the appointment was finally scheduled, I waited for over an hour until a service center employee notified me that they had "misplaced" the drive with the software update for our vehicle and we would be contacted in the next few days for a "no wait appointment". It has now been over three weeks since the appointment with no follow up regarding the recall. More

Worst Communication Ever! Was blatantly lied to with no apology! I used the valet service for an oil change. My car was picked up on Friday morning. Friday afternoon I was ask Was blatantly lied to with no apology! I used the valet service for an oil change. My car was picked up on Friday morning. Friday afternoon I was asked if I needed valet return service (yes!). Then was asked if they could return my car Monday (no!). I needed it for the weekend and my loaner vehicle was not comprable. Tyler said it was too late for Friday, but he’d reach out first thing in the morning. I waited ALL weekend for my car which never arrived. And worse, Tyler went silent and never responded to multiple texts. Finally, I get a call Monday from John to return my vehicle. He apologized about the incident, but the I NEVER heard from Tyler and I wasn’t able to take my planned weekend trip because of the inconsiderate and fraudulent promise that I’d get my car on Saturday! I’m disgusted by this service experience!! More