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Columbia Acura Inc - Service Center

Cincinnati, OH

4.6
1,783 Reviews

1,783 Reviews of Columbia Acura Inc - Service Center

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June 10, 2025

Very friendly staff who set realistic expectations as to what I could expect for the wait time for the service work. They came in under that wait time. Thank you Columbia Acura! More

by jejohnson2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

The service department is very helpful and professional. We be taking my car only there for service. More

by DREWHENDERSHOT196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Williams
June 10, 2025

Great service! Very accomodating. Appreciate the water and snacks. Lobby nice and cool. Good bathrooms More

by ymalayphotography
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2025

The rep that helped me was helpful & very friendly. He answered all my questions. I really sppteciatrd his help. More

by bettybinmason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
customer Service Rep in the Service Drpt
June 07, 2025

The service for the car body work per damage was done timely and the color match was perfect. More

by LOURDESWOTTDOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hyundai body work resources
June 07, 2025

Service was fast and efficient. Very comfortable experience overall. Only serviced what as asked for. No upsell. More

by HONDATOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Very helpful and not pushy. Enjoyed working with JD on our purchase, even when it took us a couple of months to make a decision. More

by smcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
June 07, 2025

All the folks in Service are wonderful and bend over backwards to help make the experience painless. More

by ATZOFKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

Brought my car in for the 100K check and a few other issues that needed to be checked. It turned into a rather large repair (not the fault of the service shop at all). Carmella Johnson was super helpf More

by TAIELLO3154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmella Johnson
June 06, 2025

Friendly, professional staff. Very helpful with the problem I came in with. I will use them again in the future. More

by TPONEILLPHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
4.0
This rating includes all reviews, with more weight given to recent reviews.
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