Columbia Acura Inc - Service Center

Bought a 2021 KONA from another dealership even though our experience with the service department was dismal in the past. Engine trouble at 61,000 miles. Had car towed to another dealership as the one i our experience with the service department was dismal in the past. Engine trouble at 61,000 miles. Had car towed to another dealership as the one in Fairfield could not/would not look at the car for many weeks beyond the estimated time. Was a certified pre-owned car. Had long and exhausting and frustrating time with the dealership and the CPO people in getting approval to get the engine fixed and even then some engine parts were not included in the warranty. and following that I was told the timing belt needed to be placed and the spark plugs also. then I was told the brakes and tires needed to be replaced. So I paid $3,300 just to get the car and stop the nonsense. The KONA is the 6th Hyundai car I have purchased and it will be the last. I cannot in good faith recommend to anyone Hyundai and the two dealerships I worked with. Extremely disappointed. More

Spent over $2k on services, $700 on my 50k service alone 2 weeks ago and my car is now telling g me I only have 13% oil life and need service. I now have to drive over an hour and a half round trip to make 2 weeks ago and my car is now telling g me I only have 13% oil life and need service. I now have to drive over an hour and a half round trip to make sure that the service was actually done and get the sensor reset. I AM NOT happy about this. More

They did a great job on my car. Obviously I wasn’t excited to spend over $500 to have routine maintenance done, but I was warned the last time I was there that I would have to spend Obviously I wasn’t excited to spend over $500 to have routine maintenance done, but I was warned the last time I was there that I would have to spend that the next time. More

Jamey at the front desk always takes good care of me and my family! All the staff are very friendly and easily explain what needs done. We will never take our cars anywhere else. my family! All the staff are very friendly and easily explain what needs done. We will never take our cars anywhere else. More

Jamey surpassed my expectations. My needs were met with great efficiency and genuine personal concern. I will always drive an Acura My needs were met with great efficiency and genuine personal concern. I will always drive an Acura More

Very helpful loaning me a car while my car was being worked on. I will be buying my next car from your dealership. worked on. I will be buying my next car from your dealership. More

Very efficient process. The alignment seems to work very well. Will compe back when I need additional service The alignment seems to work very well. Will compe back when I need additional service More

Service started on time and was completed sooner than expected. Jamie Moore gave me detailed report of all inspection results. I always come to Columbia Acura for service. Jamie is very helpful and acco expected. Jamie Moore gave me detailed report of all inspection results. I always come to Columbia Acura for service. Jamie is very helpful and accommodating. More

the best service department in Cincinnati, OH-I was able to get in immediately and had my car back on the road the next day. Thanks for a great experience to get in immediately and had my car back on the road the next day. Thanks for a great experience More

My visit to the dealership did not require scheduling a time. I drove in and the took My vehicle fairly soon. time. I drove in and the took My vehicle fairly soon. More