Columbia Acura Inc - Service Center

SERVICE ADVISORS ARE ALWAYS LOOKING OUT TO HELPTHE CUSTOMERS AND LETTING THEM KNOW WHAT IS HAPPENING CUSTOMERS AND LETTING THEM KNOW WHAT IS HAPPENING More

I clearly stated prior to service that I didn't want to go through with the appt if the vehicle could not be aligned because I had another service center check the alignment previously and they said it was go through with the appt if the vehicle could not be aligned because I had another service center check the alignment previously and they said it was not able to be aligned but to their credit they did not charge me. Columbia Acura on Montgomery assured me that there service tech was very skilled and it definitely could be aligned. After not being able to align the car properly they wanted to charge more money. When I declined they still charged me. I have never paid so much for nothing in return. When your focus resides on making money rather than providing value to your customer, your business will suffer every time. More

Disappointed in how long it takes to schedule. even with warranty and recalls. No longer provide loaner cars even when the service is extended. even with warranty and recalls. No longer provide loaner cars even when the service is extended. More

The staff was friendly and helpful, the wait time was reasonable. I was having a one year service check, everything was fine. Owning my first Hyundai has been a good experience. reasonable. I was having a one year service check, everything was fine. Owning my first Hyundai has been a good experience. More

I appreciated Columbia Acura for the quick service on my most recent visit . The staff was friendly and attentive . most recent visit . The staff was friendly and attentive . More

Always a professional staff to guide me through the process of having my car tuned up or fixed. process of having my car tuned up or fixed. More

Your service department is the best. From the friendly welcome to the excellent service we received, it's hard to imagine a better place to have one's car serviced. From the friendly welcome to the excellent service we received, it's hard to imagine a better place to have one's car serviced. More

Service department is always friendly and keeps one informed on the status of the service and any issues that might be found informed on the status of the service and any issues that might be found More

The service was outstanding! Their new waiting area is clean and secluded. Keith Lampkin was an amazing liaison. Their new waiting area is clean and secluded. Keith Lampkin was an amazing liaison. More

Courteous professional appreciative reliable forthcoming friendly patient accepting of all types of customers rich or poor friendly patient accepting of all types of customers rich or poor More