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Columbia Ford Kia
Columbia, CT
4,163 Reviews
Thank You for choosing Columbia Ford Kia to fulfill your automotive needs. When it comes to depending on an organization you can trust, we understand how difficult it can be to find. We are honored that you have chosen us. Our goal is to service you and your automotive needs, whether it is purchasing a new or used car or truck, having your vehicle reconditioned, service and repair related issues, body work, or your need for parts and accessories for your current vehicle. We want you to be able to come to one place where you can feel comfortable, and be treated like a friend, not a number.
Our facility has been newly renovated with you and your convenience being our utmost concern. Its exterior design is geared to accommodate efficiency as well an eye-pleasing atmosphere. Our interior houses friendly, helpful, and capable employees ready to welcome and assist you with any questions or concerns you may have. Our unique showroom will entertain and interest you, as well as display our fine automobiles.
Welcome to the Columbia Ford Kia EXPERIENCE -- where we will do everything in our power to earn and retain the trust you have placed in us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,163 reviews
June 08, 2026
The whole process was quick. Everybody was friendly. I was in and out of there in an hour. Everybody was friendly. I was in and out of there in an hour. More
by TRUDYGREEN
Verified CustomerEmployees Worked With
June 07, 2026
The work was performed in a timely manner and tire suggestion by Bobby was better than what I asked for! suggestion by Bobby was better than what I asked for! More
by Rmtws8
Employees Worked With
June 07, 2026
Open hopefully honest very informative. answered every question respectful Service and financial people infomative Very happy answered every question respectful Service and financial people infomative Very happy More
by Vergo55
June 07, 2026
Always a great experience. The pickup and drop-off are the best. Always in touch to let you know what's going. The pickup and drop-off are the best. Always in touch to let you know what's going. More
by JOHN.MATHIEU53
June 07, 2026
Great Nicco was very helpful, made the process quick and easy Nicco was very helpful, made the process quick and easy for us to leave with our dream car easy Nicco was very helpful, made the process quick and easy for us to leave with our dream car More
by ALLIEGONZ03
June 07, 2026
Dealer was excellent along with the service Been a long time, customer and plan on continuing it time, customer and plan on continuing it More
by Ford F150
June 07, 2026
I brought my car in for transmission work that took multiple iterations to fix for a warrantee job on a new (remanufactured) transmission bought from the Columbia Ford wholesale dept. on 12/09/2025 by multiple iterations to fix for a warrantee job on a new (remanufactured) transmission bought from the Columbia Ford wholesale dept. on 12/09/2025 by a private transmission shop and installed by that shop too. Due to issues with the transmission, it was brought to Columbia Ford for service on 1/19/2026 because the transmission was under a Ford warrantee. The communication on progress was very poor from Columbia Ford, as it took 3 iterations of service with multiple loaners in between. Though the iterations of fixes, my transmission repair from private shop to return from Columbia Ford took a total of almost 6 months which is frustrating (ensure you read the edit below for a better explanation). To get a progress update, me or my wife would have to call, and the progress was never known immediately, I would need a call back which usually resulted in, 'the tech has not looked at it yet'. I understand backlogs and short staffing but if the communication were better, it wouldn't have been as bad as it seemed. Renewal of the loaners every week or two weeks without a progress update was stressful because we needed to empty out the vehicle and fuel it up before the renewal not knowing if we would be getting back my vehicle that day. Important Edit: When I initially took the survey, I didn't realize this was publicly posted, and as a consumer that reads reviews, I feel if anyone reads this, it would be best to provide additional details so a false conclusion is not made. So, this review was edited after the fact. The (new) remanufactured transmission provided by Ford (not Columbia Ford) and sold though the wholesale dept locally did indeed have issues and was not caused by install of the private shop. I understand that parts with internal complex components such as a transmission, might have had a miss when getting remanufactured. I do believe Columbia Ford's technicians are very very good and gave it the best go to fix the issue and jobs like a transmission unfortunately are complex to where its electronic, mechanical, and the full of complex hardware inside that all need to play together nicely for everything to behave properly. Jobs like this can take multiple iterations to repair before the root cause is found and following Ford's warrantee rules as they did, they could not just swap out the (new to me) transmission for another, so they needed to go the path they did. It not only frustrating for the customer, but also the dealer and technicians. I have no issues with that and feel the process was handled well. Note that the total time also includes periods where a fix was made, the vehicle returned to me, and after trying it out on the road following the transmission learning cycles, the problem still appeared. I would then return to Columbia Ford for another go at it. Everyone I delt with was very kind and considerate and from my purview, seemed to be taking the best path of action for this repair. More
by sford
Employees Worked With
idk
June 07, 2026
The leasing experience was very well and I recommend it for anybody who is looking for a good vehicle to upgrade every couple years with a short commute for anybody who is looking for a good vehicle to upgrade every couple years with a short commute More
by averycameron014
Employees Worked With
Andy Caldwell
June 06, 2026
The service department is extremely helpful, as with all the service advisors. Very polite . And courteous the service advisors. Very polite . And courteous More
by Scot.B.Cupp
