Columbia Ford Kia - Service Center

Very friendly staff. Waiting area was very relaxing. Staff greeted me with a smile and were very friendly. The man also told me how long it would take so I knew what to Waiting area was very relaxing. Staff greeted me with a smile and were very friendly. The man also told me how long it would take so I knew what to expect, which was very nice! More

Not as advertised When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of Ju When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of June 1 I requested verification that this visit included tire rotation. I was told that it did. When I reviewed the documentation of the service provided there was no indication that the tires had been rotated - only that tread depth, wear pattern/damage, and pressure had been checked. I would have paid for the rotation if I knew this service was not going to be provided. If the tires were, in fact, rotated, I will change the answers to this survey. More

6/2/16 F 250 service Brought my truck in for a belt replacement and oil change,belt was diagnosed during previous oil lube service along with a brake job that was recommen Brought my truck in for a belt replacement and oil change,belt was diagnosed during previous oil lube service along with a brake job that was recommended, I decided to wait for this next oil change to make repairs due to cost of labor and parts,mainly labor.when I made the appointment I asked to have the oil and lube done along with the belt that had been previously diagnosed,the brake job was done at a local repair facility far less then your price quote at previous visit with your service department,using the best rotors and pads that I could buy. I asked Joe Berube the price of the belt that would be required as I could not remember the original quote,he gave me a price which I suspected was much more than I was originally told,I waited to get home to verify this, I was correct in my suspicion.I called Joe and asked him again the price of the belt in question,he put me on hold and checked with parts,came back to me and the price of the belt was almost 40.00 less,a high estimate is as bad if not worse than a low estimate,i. E.my brake job.During this service being performed,Iasked to have my A.C. checked as there was no cool air coming from dash,thinking it may just need a freon charge,much to my disappointment and shock,Joe as a matter of fact told me that the tech found that a blend air door was not functioning properly and was the reason for A.C. not working,Was told it was at least a 2000.00 dollor labor repair,and that I should replace all the blend air door motors while they were doing repair since they were right there anyways,this I knew was not a necessity,leading me to suspect the tech is not sure of which one it might be,so let's just replace all ,I did not receive a estimate of these parts costs,but with 15 years as a parts man and parts manager I can guess.So in my mind I was probably looking at a 3000.00 or more A.C. repair. I really had the feeling that Joe was shooting estimate cost from the hip.As I have not had the time to bring my truck elsewhere for a estimate for this repair, I doubt if I will be told to replace 4 or 5 blend air door motors but I will soon be bringing the truck to another facility for another estimate.There was a 3rd issue concerning a engine light that was on when I brought the truck in and still on when I picked up the truck,but I don't feel like getting into it at this time.This was not my first time in your service department, I have bought vehicles from Colombia Ford in the past,but with all your frills that Colombia Ford has to offer I can say that I will no longer be a customer. Wayne Doyle. More

LAST SERVICE APPT. DID NOT GO TO WELL. , CAR WAS BROUGHT IN FOR 50.000 MI. SERVICE AND EXCHANGE WINTER TIRES TO SUMMER TIRES. ASKED THE RECEPTIONIST TO LET ME KNOW IF I NEED TO REPLACE THE , CAR WAS BROUGHT IN FOR 50.000 MI. SERVICE AND EXCHANGE WINTER TIRES TO SUMMER TIRES. ASKED THE RECEPTIONIST TO LET ME KNOW IF I NEED TO REPLACE THE TIRES I BROUGHT IN. 2 HRS LATER SHE TOLD ME CAR WAS DONE, I STATED NO NEW TIRES? SHE SAID THEY WERE OK WILL LAST FOR ONE MORE SEASON. LEFT FOR HOME, GOT 1 MI. AND I HAD A FLAT TIRE. CAME BACK TO DEALER, CAR WAS BROUGHT IN. THE EXPLANATION FOR THE FLAT WAS VERY VAGUE. IT TOOK 2 HRS TO PUT ON 2 NEW REAR TIRES. I ASKED WHEN THE CAR MAY BE DONE, SHE TOLD ME THE TIRE MACHINE WAS TIED UP WILL BE READY IN 10 MIN. I HAVE TO THINK I WAS PUT ON THE BACK BURNER. NOW I HAVE 2 NEW TIRES AND OLD ONES ON FRONT, I ASKED IF THAT WAS OK FOR ALL WHEEL DRIVE SHE SAID YES. I HAVE SINCE HEARD OTHERWISE AND WILL BE IN CONTACT WITH YOU. NOT SURE WHY THE SERVICE WAS LESS THAN SATISFACTORY, ITS TOO BAD. More

30,000 check-up As always this was a fine experience, everyone very accomodating and professional, even gave me a car wash upon request. Also really liked the cafe. As always this was a fine experience, everyone very accomodating and professional, even gave me a car wash upon request. Also really liked the cafe. More

Oil Change Completed Received an E-reminder of 30K check on 4 x 4 Pickup. Called for appointment. Initially told I needed transmission flush, cabin filter replacement, oi Received an E-reminder of 30K check on 4 x 4 Pickup. Called for appointment. Initially told I needed transmission flush, cabin filter replacement, oil change, tire rotation, engine air filter and safety check (~$460). Checked owners manual and no transmission flush required. Called another dealer AND there is no cabin filter in my vehicle. Took advantage of a front end alignment, tire balance and rotation special at local TIRE store, replaced my own engine air filter and thus when I got there only needed an oil change & safety check. Out of there for <$45. Mistake reading requirements? Overselling of services? Bottom line - trust but verify. More

Brought in for a gas smell. It was fixed the same day. The above review says it all. Service people were very good and helpful, could not have asked for better service. Thank everyone involved for a job we The above review says it all. Service people were very good and helpful, could not have asked for better service. Thank everyone involved for a job well done. Also thank you for the service in giving me a ride to from home. More

I was in a pretty bad accident and was hit from behind. Thank you for the amazing job you did on my terrain and making it look just like new! You made the whole experience a positive one and you did a pheno Thank you for the amazing job you did on my terrain and making it look just like new! You made the whole experience a positive one and you did a phenomenal job! More

Bumper replacement in Columbia Ford Body shop The job that was done on my Ford flex bumper was awesome. It actually looked better than the original bumper did prior to my accident, at least thats The job that was done on my Ford flex bumper was awesome. It actually looked better than the original bumper did prior to my accident, at least thats my perception. The staff are very knowledgable and stayed in communication every step of the way with me. They delivered my vehicle within the expected time frame. They arranged for me to have a rental during the time. Enterprise was there when I came in to drop my vehicle off. The process was seamless and staff there were great. It was a very welcoming site when I arrived there as I recognized most of the staff from 13 years prior when I had a major accident. They did a fabulious job then with my vehicle and did NOT disapoint me with their work this time around. The fact that the staff has been there for so many years, I feel as a customer, Gates and Columbia Ford take care of their employees and in turn they are top knotch with thier customer service and delivering on expectations. Cudos and Thank you for a great experience. More

Excellent staff Very satisfied with this service department! They go out of their way to handle difficult situations. I also like that they take the time to listen an Very satisfied with this service department! They go out of their way to handle difficult situations. I also like that they take the time to listen and provide 1:1 contact with the technician doing the work. More