Eric Gates
Eric Gates at Columbia Ford Kia
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Eric Gates

General Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.6
551 Reviews

Eric is happily married to his wife, Katharine and lives in Stonington with their 2 children Ollie and Bella. His motivation to help people buy, trade, sell, fix, repair, maintain and improve their automotive situations shines through and is proven by the thousands of people he has affected. He is an avid athlete and sports fan. Eric is a hometown fan of the New England Patriots, Boston Celtics and Boston Red Sox, and he will certainly let you know about it. Eric has been around the business for his entire life, and he has been playing with cars since he could touch the pedals. He has been certified in 8 different car manufacturers, so he certainly knows his stuff. Come in and meet him, he will always go above and beyond, no matter who you are!

Dealership Experience

9 yrs, 3 mos

Industry Experience

39 yrs, 2 mos

Specialties & Trainings

NADA Graduate

4.6

551 Reviews

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551 Reviews of Eric Gates

March 25, 2024

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Always pleasant staff provide dedicated, fast, and correct service to my vehicles. Parts readily available and time required is communicated well. More

by Denim
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Recommend Dealer
Yes

March 16, 2024

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Everyone was very friendly and Jordan helped me by explaining purchase and lease options. Once I decided to lease, the transaction went very smoothly. Jordan explained all of the new technology on th More

by Judy.hendrickson
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Recommend Dealer
Yes

March 13, 2024

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Amazing dealership unlike any other I've been too. Highly recommend! Sales and Financing team were amazing, fair, and incredibly easy to work with. More

by gayles
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Recommend Dealer
Yes

Other Employees Tagged: Jay Roderick

March 13, 2024

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Always goes above and beyond for their customers. I have bought multiple vehicles through them and have referred many friends who ended up buying from them too. Top notch dealer More

by Smarie
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Recommend Dealer
Yes

February 22, 2024

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Ask about all approved finance options! ! We were approved at a 2 percent lower interest rate that we were not informed about. Only found out when the letter from the other bank arrived in t More

by speedyj302
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Recommend Dealer
No
Feb 26, 2024

Columbia Ford Kia responded

Hi Joe- Sorry for the frustration. As we reviewed over the phone at length, as Nicole reviewed with you and Alisa on delivery day, in the finance terms we presented to you, you chose the higher rate but received the longer term which yielded the lowest payment. Your credit union sent a letter to you stating the term was cut down 1 year but provided a better rate (standard banking practice- longer term= higher rate). This is especially true on an 8 year old unit as 72 months is typically a special exception for normal auto lending which was also a contributing factor to rate. So sorry for the confusion, but, had you requested 60 months originally vs. the 72 months you signed for we would have run into a better rate to start and avoided the back and forth. We did refinance you at no cost to you at the shorter term and lower rate and we are glad we could solve the issue for you! Best, Eric

Feb 26, 2024

speedyj302 responded

Well that response is just a flat out lie and you're well aware. I was never presented any other options. Why would I call immediately upon receiving the letter from the other bank? And like you said, you refinanced at no cost to me. Why? Because your dealership screwed up. The other approval initially was for 66 months, not 60, at a 2 percent lower rate, so the difference in payment was only a few dollars, but would have saved thousands over the life of the loan. Get your facts straight before responding next time. This was my teen son's first financed auto purchase and your dealership did the wrong thing, ( either mistakenly or maliciously ).....

January 31, 2024

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Wonderful dealership. Friendly staff in the service dept. I've been working with Andy Caldwell for several years. I can't say enough positive comments about this dealershi More

by Bonnie
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Recommend Dealer
Yes

December 29, 2023

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Dealership is great. Have purchased 3 Kias from them. Andy is and has been so helpful and professional.. More

by Bonnie
Recommend Dealer
Yes

December 24, 2023

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I was very pleased to work with you and the rest of the team at Columbia ford I am very happy with the whole experience and look forward to maintaining my ford edge at Columbia Ford for all my needs More

by Throggi
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Recommend Dealer
Yes
Dec 24, 2023

Throggi responded

Thanks for a wonderful experience

November 04, 2023

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They are extremely accommodating and their professionalism is the best I have seen. No wonder they have a great reputation in our area. More

by Ron Helbig
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Recommend Dealer
Yes

Other Employees Tagged: Mike Pahlas

September 25, 2023

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Overall, best service I've experienced purchasing a vehicle. Every last person was a pleasure to work with. Thorough, attentive and kind. More

by sararenzetti1118
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Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Dave Munkelt

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