Columbia Ford Kia - Service Center

Snow tire change over and oil change. Always a pleasure to have my work done at Columbia Ford. It's always prompt and correct. It is worth the 25 mile drive for service at Columbia Ford. Always a pleasure to have my work done at Columbia Ford. It's always prompt and correct. It is worth the 25 mile drive for service at Columbia Ford. My car has 215000 miles and I have never missed a service milestone. Every drop of oil and every service was done at Columbia Ford (a lot of breakfasts and lunches at the T-Bird Café). More

Oil Change and Detail the outside of the vehicle Overall, I was satisfied with the service. I thought that when they were going to detail the outside of the vehicle, they would have cleaned the windo Overall, I was satisfied with the service. I thought that when they were going to detail the outside of the vehicle, they would have cleaned the windows too. The service staff were helpful and the service employee was great. More

Fantastic, professional, friendly Went to Columbia Ford after returning from a three month trip on the road. They were able to accommodate my scheduled time and day I needed to get my Went to Columbia Ford after returning from a three month trip on the road. They were able to accommodate my scheduled time and day I needed to get my service done. I arrived early, was greeted quickly with a friendly smile and warm hello. We reviewed what was going to be done, signed the required paperwork, was told about the free coffee in the Thunderbird Grill, and asked to have a seat and they would come and find me in about an hour. An hour give or take, and two cups of coffee later, my representative came and found me. We went over what had been done, recommendations of the technician, and collecting of payment, I was asked if I wanted to make a future appointment, wanted to receive an email or text message reminder, handed my paperwork, which was stapled together, and wished a good day. This is the way service is supposed to be. More

Professional Personal The staff has great communication skills and customer service is part of their DNA. My experience, they resolved a bump in the road with what Ford wo The staff has great communication skills and customer service is part of their DNA. My experience, they resolved a bump in the road with what Ford would cover under warranty with in hours. Thanks More

oil change top off fluids and check tire for a leak service manager is excellent, always willing to do what he can to help. they took me in with no wait service manager bobby is the one i would like to service manager is excellent, always willing to do what he can to help. they took me in with no wait service manager bobby is the one i would like to see everytime More

Recent service on a 2013 Ford Fiesta Positive experience..everything was explained on what was going to be done and what will need to be done in the future. Wait time was okay with the c Positive experience..everything was explained on what was going to be done and what will need to be done in the future. Wait time was okay with the car finished on time. More

Very quick and easy Staff was pleasant and service was quick and efficient. The complimentary coffee and comfortable waiting area that included a diner also made for a pl Staff was pleasant and service was quick and efficient. The complimentary coffee and comfortable waiting area that included a diner also made for a pleasant waiting experience. More

Quick service Appointment was for an issue I had before. It was taken care of quicker than I expected and they stood by their previous work which did not cost me an Appointment was for an issue I had before. It was taken care of quicker than I expected and they stood by their previous work which did not cost me anything. More

Great as usual As always, I received excellent customer service at Columbia Ford. That is why I always keep coming back! Bobby helped me out with getting my service As always, I received excellent customer service at Columbia Ford. That is why I always keep coming back! Bobby helped me out with getting my service and was very helpful as always. More

Great service on Lincoln recall Brought my wife's car (which we happen to buy there also) for a recall on a Thursday, which has extended hours in the Service Dept. Initially told it Brought my wife's car (which we happen to buy there also) for a recall on a Thursday, which has extended hours in the Service Dept. Initially told it could be done by the end of the day because I needed to wait for it. Within a half hour I was told it most likely could be done but was it possible to leave it in case something unexpected was found. I was given a ride home, which was 3 towns away, and was called to say my car was done before noon the next day. Great experience and I will mostly have any future work done by Columbia More