Columbia Ford Kia - Service Center

Customer Service is awful My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I share My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I shared with Mr. Mauro that the vehicle was being purchased to install a snow plow. We continued with the finalization of the purchase, when Mr. Mauro asked whether I would be interested in a extended warranty, I replied that I would as I was purchasing a used truck. It all went to crap after that! I took my vehicle that I just bought and left for my summer home in Maine where I stay for the summer. On my trip I found the door cover to the gas cap faulty and the CD player non-functioning along with the passenger side window motor not working. At this time I figured that I wasn't going to drive back over four hundred miles to address these issues, that I would do it when I returned to the area which I did. I was told by Ms. Theresa Gendreau the Service Writer that the window motor would be covered under the extended warranty but that the gas door cover and the CD would not be. I then asked why the gas cap cover would not be covered under the original sales warranty? The answer was because I didn't bring it back within the allotted time. I would have had to travel back over four hundred miles and another four hundred miles plus back to have something done about it. My thought was if they would have done the necessary repairs if I stayed in the area that they would do the repairs when I returned. I then was told that I would have to speak to the sales manager whom also told me that there was nothing that he could do. Through all of this never once did they offer any resolution to any issues I was having. The best part is when I actually read the extended warranty in the exclusion section and discovered that it states that if you use your vehicle for snow plowing that it would void any warranty. REMINDER - I told the salesman that I was purchasing this truck for snow removal. I spoke to the salesman about this and he did not recollect that in our conversation and also he would not know what is covered and what is not covered in a warranty! How can he sell something that he knows nothing about? I was then told that I could cancel the extended policy. Why would I want to pay for something that was worthless? Of course the cancellation would have to be prorated and a fee of $25.00 would have to be charged. Can you imagine my displeasure at this time? Jake the gentleman who was dealing with the cancelation reached in his own pocket to give me the fee because I was so upset. I at that time said that I thought that he was making this out to be a joke which was far from where I was. I refused his offer. Once they got my money and there was nothing left to do or say I departed Columbia Ford - NEVER TO RETURN. Glenn Beaulieu A Completely Dissatisfied Buyer More

Theresa in service very rude won't go back. Cannot even ask a question without an attitude....too many other dealerships around that treat customers better. even ask a question without an attitude....too many other dealerships around that treat customers better. More

I had decent experience with the sales staff, however when it came time for service ... completely different experience. I have a leak in the passengers side from the A/C. Brought it in to get it fixed when it came time for service ... completely different experience. I have a leak in the passengers side from the A/C. Brought it in to get it fixed ... had to make another appt because they needed to take it a part and could have it 3 or more days. When I inquired about a loaner vehicle they said they don't have them, but they could get me a discounted rate on a rental at enterprise. This car is 4 months old ... why should I have to pay any $ for a rental when this is under warranty? They wouldn't budge on this ... then I mentioned that I might have to go else where to get it serviced ... they said fine. Apparently my business is not wanted and thats fine with me. I will never have my car serviced here again. Nor will I buy another car here again. Sorry Mr. Gates, but you've lost a customer for good. More