Jake Gurzler
Jake Gurzler at Columbia Ford Kia
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Jake Gurzler

Business Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.9
933 Reviews

Dealership Experience

15 yrs, 8 mos

Industry Experience

15 yrs, 8 mos

Languages Spoken

English English

4.9

933 Reviews

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933 Reviews of Jake Gurzler

April 02, 2024

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Employee Rating

Extremely polite & quick! !! Love all those guys!!!!! what use to be something i hated to do, I know look forward to oil changes. More

by todallycrazy2001
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Recommend Dealer
Yes

March 28, 2024

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I have been a customer of this dealership for 20 years. There is a reason I keep returning. My latest transaction was a new Kia lease with Jay Roderick. He is an excellent salesperson! Very knowledgeable More

by nancyS
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Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch, Jay Roderick

March 28, 2024

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Great experience. No pushy salespeople. Everyone we worked with were great. I would definitely recommend this dealership. More

by Terrik428
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Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch, Ryan McLeod

March 28, 2024

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Columbia Ford Kia is a great dealership with highly professional, capable staff! I would go there again! More

by wilson_schenk
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Recommend Dealer
Yes

Other Employees Tagged: John Senick, Alisa Velasquez

March 26, 2024

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Always pleasant staff provide dedicated, fast, and correct service to my vehicles. Parts readily available and time required is communicated well. More

by Denim
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Recommend Dealer
Yes

March 25, 2024

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Jordan is the best of the best! He is incredibly attentive to customer needs and consistently provides the highest-quality service. I would recommend him to anyone looking to purcha More

by elizabethdemaio08
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Recommend Dealer
Yes

March 13, 2024

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Always goes above and beyond for their customers. I have bought multiple vehicles through them and have referred many friends who ended up buying from them too. Top notch dealer More

by Smarie
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Recommend Dealer
Yes

February 26, 2024

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An overall excellent experience purchasing/financing my new vehicle from the staff at Columbia Ford Kia. More

by Dave
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Recommend Dealer
Yes

Other Employees Tagged: Andy Caldwell

February 24, 2024

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I just purchased my new car and my 2 previous cars from Columbia Ford Kia and each experience was excellent. The team that works there are kind, hard waiting, and upfront about all the costs. I won’t buy f More

by Alyssajune
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Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch, Michael Devine

February 22, 2024

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Ask about all approved finance options! ! We were approved at a 2 percent lower interest rate that we were not informed about. Only found out when the letter from the other bank arrived in t More

by speedyj302
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 26, 2024

Columbia Ford Kia responded

Hi Joe- Sorry for the frustration. As we reviewed over the phone at length, as Nicole reviewed with you and Alisa on delivery day, in the finance terms we presented to you, you chose the higher rate but received the longer term which yielded the lowest payment. Your credit union sent a letter to you stating the term was cut down 1 year but provided a better rate (standard banking practice- longer term= higher rate). This is especially true on an 8 year old unit as 72 months is typically a special exception for normal auto lending which was also a contributing factor to rate. So sorry for the confusion, but, had you requested 60 months originally vs. the 72 months you signed for we would have run into a better rate to start and avoided the back and forth. We did refinance you at no cost to you at the shorter term and lower rate and we are glad we could solve the issue for you! Best, Eric

Feb 26, 2024

speedyj302 responded

Well that response is just a flat out lie and you're well aware. I was never presented any other options. Why would I call immediately upon receiving the letter from the other bank? And like you said, you refinanced at no cost to me. Why? Because your dealership screwed up. The other approval initially was for 66 months, not 60, at a 2 percent lower rate, so the difference in payment was only a few dollars, but would have saved thousands over the life of the loan. Get your facts straight before responding next time. This was my teen son's first financed auto purchase and your dealership did the wrong thing, ( either mistakenly or maliciously ).....

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