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1,389 Reviews of Columbia Ford Kia - Service Center
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August 10, 2017
Oil change and updates I was very impressed with the timely manner that Ford technicians were able to fit me in considering my hectic schedule! The cup of java was an added I was very impressed with the timely manner that Ford technicians were able to fit me in considering my hectic schedule! The cup of java was an added bonus. The waiting room was extremely comfortable and relaxing. Every staff member that I encontoured went above and beyond. More
by eighmek10
August 03, 2017
Friendly and Thorough Very friendly and attentive. Also, took care of the issue with a very detailed explanation of the work being done. Would definitely recommend for se Very friendly and attentive. Also, took care of the issue with a very detailed explanation of the work being done. Would definitely recommend for service. More
by Bob
Employees Worked With
August 01, 2017
Always a pleasure Very helpful. Even installed a missing pin that popped out. Free of charge. Thunderbird cafe did it again. Great breakfast. Thank you so much for ever Very helpful. Even installed a missing pin that popped out. Free of charge. Thunderbird cafe did it again. Great breakfast. Thank you so much for everything. More
by barb1313
Employees Worked With
Rachel Rolli
August 01, 2017
Always get everything done right! Go above and beyond and never have a issue with any service ! The staff are always friendly and polite. I always go here since I purchased my car back Go above and beyond and never have a issue with any service ! The staff are always friendly and polite. I always go here since I purchased my car back in 2015. I plan on always using them for my car Services. More
by tasha915
July 29, 2017
Great service Nice folks and great service, they really CARE. I always feel secure in their expertise, a no bull team, I recommend them to you all! Nice folks and great service, they really CARE. I always feel secure in their expertise, a no bull team, I recommend them to you all! More
by Cherrieflys
July 24, 2017
Dandy Service here is always easygoing. Communication was great. I wouldn't even think of going anywhere else to have work done. No surprises here. Grea Service here is always easygoing. Communication was great. I wouldn't even think of going anywhere else to have work done. No surprises here. Great as always More
by Hulk114
Employees Worked With
July 23, 2017
good , timley service Have been coming to Gates for 25 years, great service.Very timely and careful with my car. Worked with Allstate so I did not have to. Have been coming to Gates for 25 years, great service.Very timely and careful with my car. Worked with Allstate so I did not have to. More
by madane612
Employees Worked With
Wayne Lucas
July 21, 2017
Loaner expirience Odessa Santiago helped me obtain a loaner vehicle on 07/21/17. She was very friendly and happy to help. If I had any questions regarding paperwork she Odessa Santiago helped me obtain a loaner vehicle on 07/21/17. She was very friendly and happy to help. If I had any questions regarding paperwork she was very quick and polite with a answer. She made my experience awesome! More
by Jordan Chmielowski
Employees Worked With
Sierra , Odessa Santiago
July 16, 2017
Starter button repair and brakes And having trouble with my pushbutton starter I brought it in to have a checked. When I came home after making an appointment for follow up the butto And having trouble with my pushbutton starter I brought it in to have a checked. When I came home after making an appointment for follow up the button fell through The back. I called Joe Burube in a panic. The car was picked up and brought in for me, I got a loaner car, and within 48 hours had my car back completely repaired. Always on top of things More
by Col. Ford
Employees Worked With
July 16, 2017
The service department are crooks. On Monday I made an appointment for a recall. While making the appointment I mention noise coming from the front end. The girl at the service departme On Monday I made an appointment for a recall. While making the appointment I mention noise coming from the front end. The girl at the service department said ok I'll add it. I brought the Kia in on Tuesday. I gave the keys to Rob , I forgot to mention the backup camera wasn't working he said he will add it to the paperwork. A few hrs latter I got a call saying recalls were looked at, Kia will replace backup camera. I said what about noise. He said what noise? I told him that I told the girl on Monday about it. He said I'll make another appointment for the noise. I said I have the extended warranty. He said that will be a $100 deductible X2. I said I have to pay that for each appointment? Yes. I said make one appointment for the 2 issues. He said he can't . You can't? No I can't? Ok cancelle all appointments. I will never walk back into Columbia Ford ever again. Why would I pay $200 for 2 visits when it should take one visit. I'm discussed how he tried to take advantage of me. More
by Car guy is a crook
Employees Worked With
