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1,392 Reviews of Columbia Ford Kia - Service Center
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June 15, 2017
Oil change Ford F-350 diesel Great job great service friendly person I'm happy Bobby Professional Service it will explain every details what day did. And is a nice person to work Great job great service friendly person I'm happy Bobby Professional Service it will explain every details what day did. And is a nice person to work with More
by Giusepperrandazzo134
Employees Worked With
June 11, 2017
Dealer is always helpful !! Thank you Mike and Columbia Ford for servicing our vans for Discovery Zone. Always nice to know that Columbia is right around the corner. Always hel Thank you Mike and Columbia Ford for servicing our vans for Discovery Zone. Always nice to know that Columbia is right around the corner. Always helpful and service topnotch !!! More
by DZLC
Employees Worked With
June 06, 2017
Great service experience My service was scheduled promptly, and completed within the hour promised as we waited. The staff was courteous and professional, and the service cost My service was scheduled promptly, and completed within the hour promised as we waited. The staff was courteous and professional, and the service cost was inexpensive! More
by Pagini
June 06, 2017
Recall work It was recall work - completed timely. My lack of being 100% thrilled with my experience was that when I called for an appt I was told 'we dont have p It was recall work - completed timely. My lack of being 100% thrilled with my experience was that when I called for an appt I was told 'we dont have parts for that recall work they need to be ordered.' I was wanting to schedule appt two weeks out so was assured the parts would be in by then. I made a note to call to check the day before - when i called i was told 'we dont have the parts we'll have to emergency order. call back tomorrow to see if we got them'. I was planning on dropping car off first thing in the AM but now had to wait and call first. It was just not a great experience. Girl on phone was not informed and not helpful or concerned that it was not convenient. I bought the car there but not sure I'll be back for service soon. Thanks More
by Fusion2014
Employees Worked With
Rachel Rolli
May 28, 2017
Oil change Always enjoy seeing the service department crew every 5,000miles. Always can rely on excellent service. I always come straight from work and enjoy the Always enjoy seeing the service department crew every 5,000miles. Always can rely on excellent service. I always come straight from work and enjoy the hot chocolate chip cookies. More
by Sundaze - FGL
Employees Worked With
May 26, 2017
Friendliest Place in Town!! Polite and friendly, always greet you with a smile. Fast, thorough service!! Provide a comfortable lounge to relax in while you wait. Always go home k Polite and friendly, always greet you with a smile. Fast, thorough service!! Provide a comfortable lounge to relax in while you wait. Always go home knowing my car has been taken care of by professionals! More
by Donna Crandall
Employees Worked With
May 26, 2017
Lack of customer service/unorganized Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with other customers but would look into having one available when I dropped my truck off. On the day I dropped the vehicle off I met with Bobby and asked again about a loaner vehicle. He asked if it was discussed when I called to make the appointment. In my eyes it shouldn't matter if it's already been discussed or not. When dropping a vehicle off for warranty work a car should be given to me. I was finally given a vehicle and was told they would look at the truck and call me the following day. Got a call from Bobby the next day saying what was wrong and that everything was covered except for one item that would cost 50 dollars and my front brakes should be replaced i said to change them and was told it would be ready the following afternoon. Next morning for a call from Joe saying the same thing Bobby had said but that they were going to replace the a.c. compressor and it wouldn't be done until after the weekend. Ok no big deal. Monday came and I called around 330 to check on the status and it was like they never heard of me or my vehicle. Was on hold for 10 minutes while they looked for the paperwork for my truck. Joes explanation was Bobby was out and he was who I originally dealt with. Which was true but Joe was the one who called me Friday explaining what was going on. He came on the phone and said yup your truck was finished this morning. Well, why wasn't I contacted to tell me this? Why did I have to call and ask if it was done? I go to pick up the truck and have to go to sales bc service was closed. Pay for everything go out to my truck and the tonneau cover is wide open and it had been pouring rain all day. Truck bed with tools and clothes was soaked. I'm still wondering why it was opened at the dealership in the first place also bc I had locked the tailgate and tonneau cover when I dropped the truck off. Everything was fixed properly and runs fine just very discouraged with management and how my truck was left in the parking lot. More
by Craigmo51
May 25, 2017
Best Service Dept Experience I have always been impressed with the Columbia Ford Service Dept. After a number of experiences over the years with different vehicles, I continue t I have always been impressed with the Columbia Ford Service Dept. After a number of experiences over the years with different vehicles, I continue to be pleasantly surprised by their ability to beat my expectations. Not only has the service been prompt and being completed sooner than expected, I have never had to bring a vehicle back due to the repair not being done correctly. More
by smokestack
Employees Worked With
Rachel Rolli
May 20, 2017
EXCELLENT REVIEW The service you provided was exactly provided as I asked you to perform. your service person was very courteous and provided all the help that I neede The service you provided was exactly provided as I asked you to perform. your service person was very courteous and provided all the help that I needed. More
by George J Krecidlo
Employees Worked With
Shyann Torstenson
May 19, 2017
Good service appointment Everything was great with no issues. Service representative was able to have someone drop me off at home rather than waiting at dealership which was v Everything was great with no issues. Service representative was able to have someone drop me off at home rather than waiting at dealership which was very helpful. More
by Sean
