Columbia Ford Lincoln Hyundai Nissan

less than desirable I drive a 2015 Ford Edge owned by my employer, and my employer has a Quality Fleet Care agreement with Ford to provide routine service, maintenance, a I drive a 2015 Ford Edge owned by my employer, and my employer has a Quality Fleet Care agreement with Ford to provide routine service, maintenance, and repair. We notify the service department it is a Quality Fleet Care vehicle, and they know what level of service to provide. I called the service department on a Wednesday to schedule a routine oil change for the following week. I was able to schedule an appointment for Monday morning. When service was completed, I noted the service report didn't include tire rotation, etc., as it should. When asked why, no one could tell me. My tire dealer had informed me the brake rotors were quite worn when I changed to winter tires, & provided an estimate to do the work. I explained I would have to go through the Ford dealership. Before leaving the service department after the oil change, I asked to schedule a brake job. A gentleman (a service writer?) asked a young lady to take care of what I needed. I explained what was needed, and she scheduled an appointment for the coming Friday (4 days later). I reminded the young lady it is a Quality Fleet Vehicle, and they would need to call ahead of time for approval of the work if it would be over $XXX.XX. When I arrived on Friday morning for the appointment, I was told my service writer, a gentleman, would help me in a few minutes. I explained that I did n't speak to a gentleman, but to a young lady when I made the appointment. I identified the young lady that I am quite sure assisted me, and asked if fleet had been called for approval of the work. She did not know what I was talking about, and tried to tell me the gentleman was my service writer. I explained I did not speak to the gentleman, but to a young lady. I explained the vehicle had been in the dealership several times over the past 4 years, and all the information should be in the computer file. No one could find it. The service manager told the young lady what she needed to do. The courtesy shuttle took me home. The young lady in the service department called early Friday afternoon to report she had gotten approval for the work, but the dealership did not have the necessary parts. The parts would not be delivered until Monday. I explained I was disappointed by this, and that is why I made the appointment ahead of time & reminded them to call for authorization, and they could have the parts on-hand. She tried to tell me a gentleman was my service writer, and I explained I did not speak to a gentleman, but to a young lady at the time I made the appointment. Similar scenarios happened at this dealership with a previous fleet vehicle I drove. They would neglect to call for authorization, and when they did call after I arrived for the appointment, they did not have the parts to do the work. I've received stellar service at other Ford dealerships in the region I travel for my job. I will never return to this dealership for service of the fleet vehicle, or my personal Ford vehicle. More

We have had good, efficient service from our original purchase almost 2 years ago to the service Columbia Ford has provided since that time. All the staff have been friendly and helpful. purchase almost 2 years ago to the service Columbia Ford has provided since that time. All the staff have been friendly and helpful. More

Mak was great to work with. No pressure and very informative. Open to hearing what my needs were and happy to accomodate. This is the third car I have purchased from this dealer. The other two car informative. Open to hearing what my needs were and happy to accomodate. This is the third car I have purchased from this dealer. The other two cars were great and I expect this one to be too. Thank you, Lora More

I had great service! Everyone was so friendly and helpful. My car was fixed and I am so happy! I would recommend their service department to everyone! helpful. My car was fixed and I am so happy! I would recommend their service department to everyone! More

Service Review Had the oil and filter changed. It was completed quickly and the price. was fair. The car was returned as clean as it was before service. Had the oil and filter changed. It was completed quickly and the price. was fair. The car was returned as clean as it was before service. More

This is more accurately a review of Ford, not the dealer. If I could rate Ford and not the dealer, my rating would be much lower. The shop had my truck for a full month to repair the sun roof. The reason tha If I could rate Ford and not the dealer, my rating would be much lower. The shop had my truck for a full month to repair the sun roof. The reason that it took that long was that they would try the measure Ford gave them to repair, then they had to wait several days to get the next possible fix. As I stated, it took a month for them to go through this very ineffective process. So a month of auto payment with no auto. Fortunately I had another car to use but keeping someone’s car in the shop for a simple sunroof repair is not acceptable customer service. More

Did not return any calls could not fix noise problems. I made $7500 over their appraisal on my truck on personal sale.. not fair dealership made $7500 over their appraisal on my truck on personal sale.. not fair dealership More

Service Excellent service. Fast scheduling, up front pricing, and service notification, all strong points. If problems arise, you are notified of problem a Excellent service. Fast scheduling, up front pricing, and service notification, all strong points. If problems arise, you are notified of problem and course of actions to resolve issue. More

The car is fine. I was not sent with paperwork describing the loan, costs, charges etc. I was sent with three pieces of documentation, a buyers order, a gap addendum, and a trip permit form. I have no idea h the loan, costs, charges etc. I was sent with three pieces of documentation, a buyers order, a gap addendum, and a trip permit form. I have no idea how to pay my loan, not do i have the necessary TILA information. More

Great Service and assistance My Spouse and I have purchased 5 vehicles from Columbia Ford, we have used the service department for many service repairs, the personal in all depart My Spouse and I have purchased 5 vehicles from Columbia Ford, we have used the service department for many service repairs, the personal in all departments are excellent people. We will continue to use this dealership for purchasing new vehicles and the service department for our service needs. More