Columbia Hyundai

Quickly greeted us and answered questions completely. Followed up later by notifying us when a specific trim level was available. Negotiation and competition of sale was fair and quick. Followed up later by notifying us when a specific trim level was available. Negotiation and competition of sale was fair and quick. More

Extremely Pleased with my online experience! Baz (Bassem) was very professional and made my purchase absolutely smooth and without any troubles whatsoever, even going above and beyond what I exp Baz (Bassem) was very professional and made my purchase absolutely smooth and without any troubles whatsoever, even going above and beyond what I expected. I am in Louisiana and was looking for a specific used car, a low mileage metallic gray Acura TL SH-AWD to exactly replace an accident loss. I found the perfect car ONLINE at Columbia Hyundai, Acura, Genesis. My only difficulty was the car was in Cincinnati! Bas set up the transaction and once payment cleared, I flew from New Orleans to Cincinnati where Baz met me with the car, keys, documents and a full tank of gas at CVG Arrivals to start my drive home. It was all over before you knew it. The car is perfect. The transaction perfect. The communications with Baz were perfect. If you are shopping online or at the dealership ask for Baz at Columbia Hyundai Acura Genesis! Did I say the car was perfect? What a car! Fantastic condition and dealer preparation. Thank you Baz! J Griffin More

Perfect dealer and honest people can be find here I bought Hyundai Sonata 2018 a clean and perfect car Thanks To Robin for making this deal for me bought Hyundai Sonata 2018 a clean and perfect car Thanks To Robin for making this deal for me More

I'm so excited how they served. Thanks for help me changing my cars tire and I recommend other people to this is very good place 👍 Thanks for help me changing my cars tire and I recommend other people to this is very good place 👍 More

Absolutely no pressure. Just kind customer service. Whether you are in a rush, or just getting started, we recommend this dealer. Just kind customer service. Whether you are in a rush, or just getting started, we recommend this dealer. More

We purchased a 2020 Palisade from Columbia new and were satisfied with the experience. Told them they had a customer for life with the way we were initially treated. Ordered a another Palisade last October satisfied with the experience. Told them they had a customer for life with the way we were initially treated. Ordered a another Palisade last October 2022 with the understanding it would take several months to be built. Found out in early July 2023 the car has not even been started being built. We purchased the extended warranty on the 2020 Palisade and took it in for a service check. They found a front end issue and ordered the parts to fix it. When we went to pickup the car we were told they initially ordered the wrong parts and installed them. They said because of that we would be required to pay for the repair. At that point we made it clear that Columbia has lost a customer for life! Buyer beware!!! More

The 'Check Engine" light on my '22 Tuscon continually came on in spite of previous sensor replacements. The service manager took the car in for what was likely going to be a timing belt replacement. Th came on in spite of previous sensor replacements. The service manager took the car in for what was likely going to be a timing belt replacement. The mechanic found a chewed wire, replaced it, and the car is now fine. The service I received was responsive & courteous, but I am concerned that the Hyundai Motors Corp. does not allow its service departments to completely diagnose and fix the source of the trouble the first time. This limits all mechanics to fixing the symptom, not the cause and results in repeated service visits, loaner cars and frustrated owners. BOTTOM LINE: Great tech service (each visit) from Austin and his team. Poor philosophy on the part of corporate Hyundai. More

I have leased 2 vehicles from Columbia Hyundai and got excellent service from the salesman, Julio and the service department! excellent service from the salesman, Julio and the service department! More

No matter what I have done at this dealership, it always ends in an unsatisfactory fashion! The last even was when I returned car to service due to recall by company. First they were suppose to call me WH ends in an unsatisfactory fashion! The last even was when I returned car to service due to recall by company. First they were suppose to call me WHEN the item needed was received so that the recall could be addressed. After over 2 months I finally called them and they said indeed the part had been in for some time, but the dealership had AGAIN failed to call me. So I set up to have my car there for first thing in the AM(left overight at garage door). I told them that I definitely needed the car by 2 PM, they said no problem! I called once in the AM to check and they said it was in process. I called back at 1:30 PM and learned that car had not even begun the repair. I was furious, but as always it makes no difference!! I would recommend NOT buying a car here just because the service sucks! More

Unbelievably horrible service! My son brought his car in for his scheduled oil change and had an engine check light on. Service dept refused to check it for him without a specifi My son brought his car in for his scheduled oil change and had an engine check light on. Service dept refused to check it for him without a specific appointment for that problem. Sent him away. he is planning to drive the car to Idaho next week. translation - if we can't charge you a very high diagnostic fee for this work - we're not interested. I spoke with the service manager and he offered to check the code. When my son returned he was again told they would not help him and they sent him away again. We don't need "service" like this More