Columbia Hyundai
Cincinnati, OH
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Dealership unresponsive to multiple emails. Tried to work with dealer instead of posting negative feedback. Dealership broke hood latch and forgot to install lug nut at last routine maintenance Tried to work with dealer instead of posting negative feedback. Dealership broke hood latch and forgot to install lug nut at last routine maintenance (oil, filter and tire rotation). Blamed me for the issues even though they’re the only ones that have worked on the car since it’s under Hyundai 3 year maintenance plan. More
Terrible communication and lack of professionalism from their service department. Was a loyal brand (Genesis and Hyundai) customer having purchaed 3 vehicles from the dealership. This past experience has their service department. Was a loyal brand (Genesis and Hyundai) customer having purchaed 3 vehicles from the dealership. This past experience has caused me to severe ties. I’d rather spend more and get better service and will go elsewhere. More
Quickly greeted us and answered questions completely. Followed up later by notifying us when a specific trim level was available. Negotiation and competition of sale was fair and quick. Followed up later by notifying us when a specific trim level was available. Negotiation and competition of sale was fair and quick. More
Extremely Pleased with my online experience! Baz (Bassem) was very professional and made my purchase absolutely smooth and without any troubles whatsoever, even going above and beyond what I exp Baz (Bassem) was very professional and made my purchase absolutely smooth and without any troubles whatsoever, even going above and beyond what I expected. I am in Louisiana and was looking for a specific used car, a low mileage metallic gray Acura TL SH-AWD to exactly replace an accident loss. I found the perfect car ONLINE at Columbia Hyundai, Acura, Genesis. My only difficulty was the car was in Cincinnati! Bas set up the transaction and once payment cleared, I flew from New Orleans to Cincinnati where Baz met me with the car, keys, documents and a full tank of gas at CVG Arrivals to start my drive home. It was all over before you knew it. The car is perfect. The transaction perfect. The communications with Baz were perfect. If you are shopping online or at the dealership ask for Baz at Columbia Hyundai Acura Genesis! Did I say the car was perfect? What a car! Fantastic condition and dealer preparation. Thank you Baz! J Griffin More
Perfect dealer and honest people can be find here I bought Hyundai Sonata 2018 a clean and perfect car Thanks To Robin for making this deal for me bought Hyundai Sonata 2018 a clean and perfect car Thanks To Robin for making this deal for me More
I'm so excited how they served. Thanks for help me changing my cars tire and I recommend other people to this is very good place 👍 Thanks for help me changing my cars tire and I recommend other people to this is very good place 👍 More
Absolutely no pressure. Just kind customer service. Whether you are in a rush, or just getting started, we recommend this dealer. Just kind customer service. Whether you are in a rush, or just getting started, we recommend this dealer. More
We purchased a 2020 Palisade from Columbia new and were satisfied with the experience. Told them they had a customer for life with the way we were initially treated. Ordered a another Palisade last October satisfied with the experience. Told them they had a customer for life with the way we were initially treated. Ordered a another Palisade last October 2022 with the understanding it would take several months to be built. Found out in early July 2023 the car has not even been started being built. We purchased the extended warranty on the 2020 Palisade and took it in for a service check. They found a front end issue and ordered the parts to fix it. When we went to pickup the car we were told they initially ordered the wrong parts and installed them. They said because of that we would be required to pay for the repair. At that point we made it clear that Columbia has lost a customer for life! Buyer beware!!! More
The 'Check Engine" light on my '22 Tuscon continually came on in spite of previous sensor replacements. The service manager took the car in for what was likely going to be a timing belt replacement. Th came on in spite of previous sensor replacements. The service manager took the car in for what was likely going to be a timing belt replacement. The mechanic found a chewed wire, replaced it, and the car is now fine. The service I received was responsive & courteous, but I am concerned that the Hyundai Motors Corp. does not allow its service departments to completely diagnose and fix the source of the trouble the first time. This limits all mechanics to fixing the symptom, not the cause and results in repeated service visits, loaner cars and frustrated owners. BOTTOM LINE: Great tech service (each visit) from Austin and his team. Poor philosophy on the part of corporate Hyundai. More