Columbia Hyundai

The staff is nice enough but I had a lot of little things that resulted in a less positive experience. They utilize a text message system for communication that was initially very inconsistent on response ti that resulted in a less positive experience. They utilize a text message system for communication that was initially very inconsistent on response time and helpfulness. It took multiple days to get an answer for scheduling a service appointment. Drop off for my vehicle went smoothly and the shuttle service and driver were excellent. I had expected to replace one tire but was not given a cost estimate or asked about my warranty info (still not sure if it should have been covered as I've only owned the vehicle for a few months). When checking on status of my vehicle I was only told it was ready with no other details or expected cost. When I arrived back at the service center I was directed to the cashier where I had to look at my receipt to determine the cost and confirm the tire had been replaced. They provided a complimentary car wash and pulled my car around and handed me the keys with a have a good day. I did a walk around the car, checked the tires and went on my way. Overall, the work seems to have been done well and the shuttle service was a great bonus, but communication could be improved. More

Service was on time and done correctly. Easy to schedule and amount of service was given up front. Easy to schedule and amount of service was given up front. More

I was pleasantly surprised by the efficiency of getting checked in for service and by the comfort and cleanliness of the customer waiting area. And my car was ready in less that the estimated wait time! checked in for service and by the comfort and cleanliness of the customer waiting area. And my car was ready in less that the estimated wait time! More

Terrible that you have to wait for over a month to get an appointment for a recall appointment for a recall More

Austin is great and very helpful with question I have! Very fast and efficient as well Very fast and efficient as well More

service was faster than expected. everyone was kind in service area. everything was clean in waiting area. everyone was kind in service area. everything was clean in waiting area. More

This is a good dealership, efficient, on time for my appointment and friendly. I will go back. appointment and friendly. I will go back. More

Chuck was fantastic and was able to fit me in to resolve my issues within 2 hours, without an appointment. my issues within 2 hours, without an appointment. More

Another fantastic visit to Columbia Hyundai. Jon McFarland does an amazing job with his clients. Jon McFarland does an amazing job with his clients. More

Would not take my car anywhere else. I like just being able to stop in for an oil change. You don’t even have to make an appointment. I like just being able to stop in for an oil change. You don’t even have to make an appointment. More