Columbiana Ford

I would just like to say what a wonderful dealership we have found! I have been looking for someplace to share my experiences with others and stumbled upon this site! I have just bought my 4th vehicle fr have found! I have been looking for someplace to share my experiences with others and stumbled upon this site! I have just bought my 4th vehicle from here and I could not be anymore satisfied from the salesperson all the way through the process including down to the service after the sale! They have always been more than fair when it comes to values for my trade, the price of the vehicle purchased, the financing rates and the service for all my vehicles needs. I have met the owner, Terry Poulton, and can see why this dealership seems so successful! Their attitudes and caring employees speak for itself! More

I purchased a 2007 mazda 3 from this dealership in the beginning of February 2012. It had 57,000 miles, an original manufacturers warranty through 2013, and a 4 year 48,000 mile extended warranty through beginning of February 2012. It had 57,000 miles, an original manufacturers warranty through 2013, and a 4 year 48,000 mile extended warranty through the dealership. Within the first two weeks the clutch was showing extreme signs that it was going bad, and a couple days later the car was not moving because the clutch was bad. I took it back to the dealership and they charged me $500 for a new clutch. Right off the bat I had to scrape up $500 for something that they should have been aware of. Now, almost 2 months later, I took the car to a mazda dealership because the check engine light came on. After a couple hours of locating the problems they called me back to let me know the car had 2 bent rims, 2 dry-rotted tires, needed a new catalytic converter, a new $850 pulley, broken engine mounts, and maybe other things that I am forgetting. The warranty covered everything but $1500 worth of repairs. I cannot come up with $1500 as I am a full time student. I called the dealership back only to get in an argument with the manager and him hanging up on me because I "screwed" him with my trade-in. This dealership is ridiculous and is NOT a place to go to buy a car. Save your money and go somewhere reputable. More

My husband and I had a great experience when we purchased our 2010 Escape last week. We both commented how we didn't feel pressured or coaxed into a deal we weren't happy with. Thanks to Mike for a stress-f our 2010 Escape last week. We both commented how we didn't feel pressured or coaxed into a deal we weren't happy with. Thanks to Mike for a stress-free purchase of a vehicle that we are extremely happy to own. He was very informative and friendly. We felt like we got a good value for our trade-in and a very fair price on the vehicle we purchased. Justin claimed to be new in his position in the financial part of the business, but if he had not told us, we would never have guessed. He was extremely professional and knew what he was doing. Thanks so much to both Mike and Justin! We are very happy with our new Escape and with the Columbiana Ford Dealership. Ken & Jan Behner Alliance More