I took my car in for after market warranty service to Commonwealth Audi for my AC unit on my 2007 Audi A6. I had just had it charged 2 mos earlier, after owning the car just short of 5 years. My air always blew ice cold, then all the sudden, not working. My friend, a master mechanic for a high end independent re-seller had recently re-charged my system, simply for the price of the freon, $40. When I went back to my friend the mechanic, he advised me to "Just go back to Audi since you have a warranty, no point in me recharging it again, you obviously have a leak". Well when I met Commonwealth Audi Service Writer Erick Aguayo, I specifically told him that the car had just been re-charged 2 mos ago but is now blowing hot already. He told me "We will fix it". I told him in no uncertain terms that this car was just re-charged 2 mos ago and is already blowing hot, so there must be a leak!
Well, Erick calls me to tell me "We re-charged it, it's holding pressure and we put in a dye". I told him I was NOT happy with this, that the car clearly has a leak, where did my freon go from 2 mos ago, is it in the trunk?
Not happy with this, I took it back to my master mechanic friend down the road in Irvine and he found the leak by doing a "sniff test" within 5 minutes of my arrival! Mind you, my trip to Commonwealth Audi and Erick Aguayo did NOT get covered by the warranty because they did not bother to do all the proper tests required to find a leak, even though Erick Aguayo claimed "they worked on it for over 3 hrs"...AND CHARGED ME $206 to do what I could have had re-done for $40! (500% more)
After learning that the leak was coming from my evaporator core (the vents in the car, I have been breathing in the freon every time I drove my car) I took the car back to Commonwealth Audi and immediately demanded to see the Director of Service, a Mr Scott White. I explained to him my displeasure with the "service" at his dealership, that I was "unhappy" with Erick Aguayo's incompetence to correctly get my car fixed, especially since my warranty was to end the very next day! I must mention here also, that Erick Aguayo had lied to my face by trying to convince me to also replace my serpentine belt for $448 (my guy will do it for $140, but I DO NOT NEED ONE. He also claimed I "needed a new fuel filter"... which was another lie as I had just had a $700 tune-up at McKenna VW just a month earlier! Of course Scott White meagerly defended Erick Aguayo but then offered to credit me back my wasted $206 and "make things right!" Seemed fair...right?
So I dropped my car off on October 8th. I told Erick Aguayo I have a leak in my evaporator core and my warranty expires on the 9th... DO NOT RETURN THIS CAR TO ME WITHOUT FIXING IT! I also had a problem with the "control unit", which controls the radio, GPS, Blue Tooth and CD player. So guess what, Erick Aguayo calls that same evening to tell me "good news, your air is blowing ice cold and it is holding pressure"...lol... I asked him "did you do a sniff test?". Silence for 30 seconds... I said do not bother to call me until you find the leak. He calls back 30 minutes later to tell me that they will "do what is necessary and that my control unit was not covered by the warranty". He then offered to re-call the warranty people and "word it differently" to "see if we can't get that control unit covered because it will be $450 for the unit and $500 to install it". "I will call you back!", states Erick. That call never came!
TWENTY DAYS LATER, Erick finally calls me back to tell me my car is ready and the work is $1,276.56... Mind you, he never called me back about possible warranty coverage after he was to "re-word" the work to them, so in essence, I never even approved for the work to be done! Then I told him the price was incorrect, where is my $206 credit? He stuttered and stammered and said "Oh yeah, I forgot to add that and there is a core charge credit for your control unit, too, I will call you back with the correct amount". Well that call never came, either.
Today, November 3rd, (was out of town on the 27th, when he called me to tell me my car was ready) I show up at Commonwealth Audi and there is Erick Aguayo, now telling me my car repair is $1207. I refused to pay, then asked him "Why did you not call me back for 20 days after you said you would?" He started to say he called when I said "NO YOU DID NOT, would you like to see my cell phone?" He declined that offer. I told him I had never officially even approved for the work. To his credit, he re-worked the bill down to $956.00 and change... But the point is, the man lied repeatedly, in writing and to my face, then tried to "pile onto my bill" for a fuel filter I did not need as well as a serpentine belt that I did not need, then "forgot" about my $206 credit and core charge credit!
In today's business climate, where everybody is scrambling about to get your business and competition is stiff, the only true advantage is to offer spectacular service! What I received from Commonwealth Audi was nothing but lies and deception, not to mention my car sat outside for 27 days, without one single word of communication from ANYONE AT COMMONWEALTH AUDI. To top it all off, when they pulled my car around, it was FILTHY DIRTY. I pulled my car to the front of the dealership, where you can clearly see the "Audi" sign in the background and took 2 pics to document how filthy the car was upon its return to me.
That's right, after having my car for 27 days, they did not even bother to wash it, even after all of their tired shenanigans to "pump up my bill" in a very fraudulent manner!
Needles to say, I will be contacting the Bureau of Automotive repair as well as the owner of Commonwealth Audi. To anyone else entertaining the thought of ever going here for anything... well, I bid good luck to you!