Commonwealth Chevrolet

2015 silverado I arrived to the dealership around 6 PM to take a look at a new 2015 Silverado 1500 Crew Cab LTZ that I found online, this was mid August. This was I arrived to the dealership around 6 PM to take a look at a new 2015 Silverado 1500 Crew Cab LTZ that I found online, this was mid August. This was a 90 minute trip for me. I took a real quick test drive and knew I wanted the truck, didn't think I needed a longer ride as I traded a 2011 version of the truck that was perfect from day 1. The purchase process was great, Chris Drew was very easy to deal with and they honored the price they had online (most online prices can't be had at other dealers). People stayed late to get the paperwork done and we agreed to pick the truck up the next morning. There were several small scratches that I pointed out and they said that would be taken care of before pickup. Above is the end of the good experience. I went the next day to pick up the Truck and found that the scratches hadn't been touched, and now that sun was hitting it their were even more scratches than I noticed at night (jet black truck show's scratches easy). We agreed that they would take care of these issues and I would came back the next day to pick up the truck. The next day I went and picked up the truck, and the scratches had been taken care of. I jump on the highway to head to Maine for the weekend, and as soon as I get out of the traffic in the area I can feel a severe shake (feels like tires are not balanced). I call the dealership and they say that any dealership can take care of the warranty issues, so no need to bring it all the way back to them. The next week I bring the truck to Diamond Chevrolet in Auburn. They balance the tires and give the truck back, I drive it and very little improvement is noticed. I schedule another appointment with them, and they take it in again and balance the tires twice and do an alignment. They agreed the problem was still there, but since it was Friday and I needed the truck for the weekend I would bring it back on Monday. I bring it back on Monday and they do the balance again, and road force balance and say that all numbers are 000's so the balance is perfect. They said they test drove it and the issues is gone. I pick the truck up and again the issue is still there. I decide to call commonwealth about the issues and they say to bring it in for them to look at. Again, this is 3 hours round trip every time I need to drop it off and pick it up. I brought them the truck on Oct 7th, and they provided me with a suburban rental. This is the same drivetrain as the truck and it rode excellent. They kept the truck for 5 days and during test drives felt the issue, and in that time balanced the tires again (multiple times) and road forced balanced the tires. They said they found 1 that was in- correctable during the road force test so they replaced that 1 tire. They again test drove the vehicle and said that they still felt a vibration but I would still need to pick the vehicle up to test drive it, and I would have to update my ticket with GM to have a GM engineer out to investigate. These are all GM certified technicians performing the work, and each time they say the tires are balanced yet everytime I bring it back they find tires are out of balance. This either does not say much for GM techs, or their is something causing the tires to come out of balance. This is where the real frustrating part begins. while I was driving home from the dealership on 10/13 I called GM to let them know the problem was still there. My Senior Advisor Carmen said that there is one more test they would like done (newly released test) and that the customer experience Manager would be calling me within 48 hours from the dealership to schedule that. 72 hours went by and no call, so I called the dealership on Friday 10/16 and spoke with someone in service. He said he would investigate with the Customer experience manager and get back to me. He called back on monday 10/19 saying that they never heard from GM and I would need to call GM customer care. I called GM several times, leaving VM's, having the person that answered the phone leave updates in the SR that I called and wanted a callback from my Advisor Carmen, and even talking to other advisors. I finally received a callback from Carmen on 10/26 for the first time stating that she spoke to George Bartunek at Commonwealth and that I can call him to schedule a time with an engineer to take a ride in the vehicle with me. I had a new child born 2 days earlier so informed her it would be a couple of days before I could call George to schedule. on Friday 10/30 I called George to setup a time, but I did not hear back from him that day. It was Friday so I figured I would hear Saturday or Monday the latest. Tuesday 11/3 arrives and I still have not heard back, so I call and leave another VM for George. on 11/3 I then call GM to speak to Carmen, who the person said was out that day. I asked to speak to another advisor. I was passed to someone and had to explain the entire situation and explain my frustration with the process. I told her that I did not want to leave a VM for Carmen since it takes weeks to hear back and that I needed to speak to Carmen or her Manager. That person says that she bumped into Carmen and she would live transfer me over to her, and that Carmen was waiting for my call. This Advisor went to transfer me over to Carmen and of course I ended up at Carmens Voicemail, at this point I'm very upset because I expressed that I would not just leave a message. I call back and they pass me to another Senior advisor and I have to explain everything once again. She said that she will be taking over my case from Carmen, which I am happy about. She said that she will need 2 days to get things going, that will be 11/5. I will update once I see if she actually calls back at the designated time ( I have my doubts). So far this purchase has been a huge mistake. I traded in a perfect 2011 silverado that rode excellent with 70k miles on it, for a piece of junk that I'm not sure is safe for my children to be riding in. How can they say the vehicle is safe when they can't find what is causing the shaking. ** Update ** I never heard back from GM customer service, but as soon as I submitted this review George called me within mintues (after days of no calls) on 11/3. George pretty much said to change my review or he would not help me out. I changed it so that we could move forward. He asked that I come in on 11/17, and I asked what they would be checking. He stated responded in email that a GM rep would be there to ride in the truck with me, so I agreed to take half a day off to come out there once again. 11/17 I arrive at the dealership and George puts me into the truck with a senior mechanic, not a GM rep that I was promised. I didn’t say anything at the time but should have questions why the GM rep was not present. I rode in the truck with him and he thought it felt good, but that was at 62-65. I explained to him that it’s at 75-80 when it kicks in which is what I told them every time I brought it in to be looked at. Finally after 10 minute of driving I got him to go 75 and immediately he felt the issue. We arrived back at the dealer and George asked what I wanted to do. I informed him that after 5 trips out there to fix it I can’t keep doing this, I buy new trucks so I don’t have to bring them in for repair constantly. George agreed and said that we would begin the GM buyback process. He sets me up with Salesman Ed who will assist in finding another truck. At this point they have very little for LTZ trucks left so we agree to wait for the 2016s to arrive so I can get the same truck that I originally bought (color/interior). It took about 2 months before they finally began getting any LTZ’s in stock, but I touched base with Ed occasionally and they said to take my time because GM will only do this one time. So I agreed and continued to wait. They finally received a black LTZ and I went to see it on Jan 27th to test drive it. I agreed this would be the replacement truck, and Ed would send the vin number to George to add to the paperwork. George had already said that everything was approved and he just needed the vin number of the new truck. On 2/24 I finally receive a call from Ed asking if I heard from GM, I informed him I have not. He said that GM backed out of the buyback/trade assist, but he did not have more details why. I immediately emailed George asking for a callback to discuss on 2/24, and left a VM for him on 2/25. I called again on 2/26 and it's his day off. He will be back in on the 27th, so I will call and email again. I finally received an email from him on Monday February 29th stating that they are willing to do the trade assist without GM. I asked several questions and received round about answers and finally I found out that GM approved the trade assist, but the dealership would have to keep the vehicle and re- sell so the dealership backed out. I express that I'm not happy about it, but George states they would do the same thing but without GM. so I agree to let them run the numbers for me anyways for them doing the trade assist without GM. on 3/9 I call back since I have not heard from them with the numbers, and they say I will have to come back to have someone look at the truck, Luckily I had Ed appraise my truck on 2/24 while I was there in order to prevent coming back (even though he said it's not needed). We finally agreed to get me some backpark numbers to see if they were even close. They came back with $27-$28K, ARE YOU KIDDING ME (the sticker was $50K)!!! They expect me to take a $15k dollar hit after 6 months of owning this thing that has been a headache since day 1! Ed said that he wouldn't accept that either, so I will have to contact George again. I immediately emailed George on 2/9 around 8 PM, while he's off shift but I made it very clear I wanted a call back immediately in the morning. I called George on 3/10 and he said that the it's the dealerships discretion of they want to do the trade assist. In the end he said it's above his paygrade to make the decision on doing the trade assist, so I demanded that he gets the owner of the dealership on the phone. He said he would try to get someone today, but does not know if their working and would not call them at home. I am posting this review as it gives them 14 days to resolve the issue before this is posted for good. More

Excellent experience at Commomwealth Chevy of Lawrence Mass The team at commonwealth chevy did not pressure me at all. They were informative and worked hard to get me the deal I was comfortable with. They showe The team at commonwealth chevy did not pressure me at all. They were informative and worked hard to get me the deal I was comfortable with. They showed me several models I was interested in and they worked the numbers several different ways so I could make the choice I was happy with. They took the time to sit and show me all the features of my new truck. More

My personal experience After going to different car dealers I have to say Commonwealth Chevrolet it's the best. The service they provide it's the best, they really take the After going to different car dealers I have to say Commonwealth Chevrolet it's the best. The service they provide it's the best, they really take the time and listen to what you have to say. The sale guys really know the cars they sell and take the time to explain the difference between each model, making it easier to make your decision. Also the service center it's great they work fast and keep really good communication. I have to say the next car I buy will definitely be from Commonwealth because there overall service doesn't compare to no other car dealer. More

Jamie DiMare is awesome!!! We just purchased a 2016 Chevy Cruze LT, Andy Frost was our salesman and Jamie DiMare handled our paperwork, they made the whole experience pleasant, We just purchased a 2016 Chevy Cruze LT, Andy Frost was our salesman and Jamie DiMare handled our paperwork, they made the whole experience pleasant, we were satisfied with what we got for our trade in. We paid less than we would have paid at a different local dealership and they are a pleasure make a purchase with. Thank you so much guys! More

Smooth and very easy going Paul Kazalski was a great sales guy! Explained everything about my car and made for a smooth transaction! Will definetly be back!!! Great work Commonw Paul Kazalski was a great sales guy! Explained everything about my car and made for a smooth transaction! Will definetly be back!!! Great work Commonwealth! More

I love this dealership both sales and service This dealership has the best people working here! From Andy & Jamie Dimare, in the sales department, to Sandra Howard and Steve Brajak in the service This dealership has the best people working here! From Andy & Jamie Dimare, in the sales department, to Sandra Howard and Steve Brajak in the service department. Their customer service in both areas is second to none, I will continue to use commonwealth Chevy for years to come. More

Great, knowledgeable service This dealership is great, very knowledgeable and great service. Andy was most helpful and patient with all my questions and needs. I would not hesita This dealership is great, very knowledgeable and great service. Andy was most helpful and patient with all my questions and needs. I would not hesitate to recommend Commonwealth to friends and family. More

new chevy trax I just purchased a 2015 Chevy Trax, and worked with Paul K and Jamie Dimare made the sale easy and painless. There was no pressure to buy Trax but Pa I just purchased a 2015 Chevy Trax, and worked with Paul K and Jamie Dimare made the sale easy and painless. There was no pressure to buy Trax but Paul made it worth while.Took time to find us the right car More

Pleasant experience Commonwealth treated me very well. They took me in at the allotted appointment. Arranged a rental for me and completed the repair as promised. Dora, Commonwealth treated me very well. They took me in at the allotted appointment. Arranged a rental for me and completed the repair as promised. Dora, service advisor, was kind and polite. Bob, the service foreman, actually to the time to discuss the repairs with me. I felt confident my car was in good hands. They called me with a status on the repair. So far so good. the repair seems to have been down correctly. More

Purchasing a new vehicle was a breeze I just purchased a 2015 Chevy Trax, and worked with Bob Mclain. It was my first time buying my own vehicle, and I can't say enough good things about I just purchased a 2015 Chevy Trax, and worked with Bob Mclain. It was my first time buying my own vehicle, and I can't say enough good things about my experience. Bob was friendly and courteous, listened patiently to what I was looking for, was great about answering all my questions, keeping me within my budget, and made sure I was getting what I wanted/needed in a vehicle. He goes with the customers flow, allowing the customer to take the lead in the experience, which makes such a positive difference! When it came time to finish up on the financial end of things, Bob referred me to Jaime, who was also wonderful. He was very helpful in answering some last minute questions and making sure I understood everything on the financial aspect. Both Bob and Jaime are very knowledgeable and are excellent at what they do. I would definitely recommend my family and friends looking for a new vehicle to Commonwealth. When the time comes down the road for a new vehicle, I will no doubt be going back to Commonwealth and hope again to be able to work with Bob. More