Commonwealth Chevrolet
Lawrence, MA
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Oil change and tire rotation. Technician never reset the oil gauge. More importantly he did not tighten the wheel on the front right passanger side of the car. After driving noticed a noise and took the c oil gauge. More importantly he did not tighten the wheel on the front right passanger side of the car. After driving noticed a noise and took the car to a mechanic. The mechanic test drove the car, also heard the noise and put the car up on the left. He found that the wheel was loose and told me I WAS LUCKY THAT I HADN'T BEEN KILLED! THE LUGNUTS COULD BE TURNED BY HAND THEY WERE SO LOOSE. This was supposedly with a 27 point safety inspection OMG. Also needed new wipers, which wasn't found on the inspection. More
We visited Commonwealth Motors to get a new lease on a Chevy Cruz and were very impressed with the professionalism of Chris Drew. My father-in-law is not a young man, and Chris took all the time necessar Chevy Cruz and were very impressed with the professionalism of Chris Drew. My father-in-law is not a young man, and Chris took all the time necessary to explain things to him in a very patient, calm matter. We felt we got the best deal we could have gotten anywhere and Chris even took the time to set up the On-star and Sirrus for him. What more could we ask for. Very, very please. More
Being new to the area, we found this dealership very professional, competent, courteous, and friendly. They were a well integrated team. We look forward to being repeat customers. professional, competent, courteous, and friendly. They were a well integrated team. We look forward to being repeat customers. More
From beginning to end there staff is excellent. Jennifer Gomes was right on top of things with all the info that I needed. Which in my eyes started with great customer service from her. I am a busness owner Gomes was right on top of things with all the info that I needed. Which in my eyes started with great customer service from her. I am a busness owner and run a customer service department myself. So with her freindly care knowledge and time she got me there. That is a hard thing to do for some one who knows great service. Paul Kazalski took care of me very well with all my questions ( I am sure my many phone calls where annoying ) with quick answers. Overall if you are picky like me and want awesome service and quality product talk to Jen and Paul! More
The salesman was very knowledgeable about the vehicle. Paul was not in the least pushy. He gave the impression that he was on our side to get us a fair deal.He listened to our Desire in the type of veh Paul was not in the least pushy. He gave the impression that he was on our side to get us a fair deal.He listened to our Desire in the type of vehicle and options we wanted and showed us cars that closely Matched our needs. Even after we had agreed to buy a vehicle he continued to be Very accomodatiing. He made himself readily available for the follow up registration and Inspection. The whole transaction not at all stressful, partly due to Paul's attitude and Demeanor. More
Upon entering the dearlership we were greeted in a very friendly manner and helped by a very competent salesman, Chris Drew. We knew what we wanted it was just getting down to what we could agree on for p friendly manner and helped by a very competent salesman, Chris Drew. We knew what we wanted it was just getting down to what we could agree on for price which worked out just fine. More
This is the third car purchased and we have always had excellent sales and service at Commonwealth. They do there best to make everything happen for us. excellent sales and service at Commonwealth. They do there best to make everything happen for us. More
Bought a Subaru here back in December of 2011. After driving it for about 5 months, I began having very serious engine troubles. They did not back this car yet nickled and dimed me everytime I visited driving it for about 5 months, I began having very serious engine troubles. They did not back this car yet nickled and dimed me everytime I visited them for repair. They bought this car at auction, this car was a lemon. I owned it 6 months and had to get rid of it and it literally cost me thousands to get into another car. I now have two car payments and one car. They sell horrible used cars with inflated - limited warranty's that do nothing. I would never ever ever shop them again and do not recommend them at all, they are ruthless. More
The people that i dealt with at the dealership were very freindly and knowlable about the truck. They could answer any questions that we had.Went out of they way to make sure that you understood exactly how freindly and knowlable about the truck. They could answer any questions that we had.Went out of they way to make sure that you understood exactly how everything work in the truck. i will tell people to buy their nexted car or truck at Commwealth. They are a number one dealership.. More
In the first conversation that I had with a service person before anyone even looked at it, they knew what was wrong with it by just my description of the problem. It was fixed and ready for pick up person before anyone even looked at it, they knew what was wrong with it by just my description of the problem. It was fixed and ready for pick up in just one day. I would highly recommend the service at Commonwealth Chevrolet. More


