Three years ago, I purchased my vehicle at a Nissan dealership in Manchester, NH. With my lease up, I decided to return the car, and Nissan Corporation verified that I could return the car to any Nissan dealership, which was important to me since I had since moved to Massachusetts and wanted to find a local dealer. On April 1, 2019 Commonwealth Motors in Lawrence responded to my phone call and assured me that I could return the car to them on April 3, 2019 - but that I needed to call ahead of time to make sure that there was room on the lot. What a reasonable request, I thought.
I had my car inspected by Alliance on April 3, 2019 and called Commonwealth Motors in Lawrence that same day ?at 10:18AM? to verify that they had room on the lot. The friendly gentleman who answered my call told me that I would be all set if I came in before 5p. Great! How easy! ?At 11:15AM? I arrived at Commonwealth Motors in Lawrence, on the Nissan side. I was greeted in the showroom by Michael Sullivan who was willing to assist me. He was then called over to a desk and from what I was told, instructed that he was not to accept my car.
At this point, the sales manager, Marshall Daniels, stepped in. I explained that I had called Nissan Corp multiple times, and they said I could return the lease to any Nissan dealership, and that I had also called Commonwealth Motors twice, once within the hour, and they told me to come in to turn in the vehicle. Mr. Daniels stated, "We do not take leases that were not purchased from our dealership. That has been our policy for eight years."
I asked to speak with the manager, and Mr. Daniels responded that he was the manager. I then asked to speak with the person he reports into, and his response was, "I don't report to anyone." He then told me that he would get someone else who would just tell me the same thing. Next, the financial director, Bobby Barry came out to confirm that Commonwealth Motors does not take leases that were not purchased from them. Again, I explained my situation and the direction that I received, but they were still unwilling to help me. When I suggested that I was going to call Nissan Corp., Mr. Daniels replied, "Go ahead and call them. We don't have room on our lot," despite being told just 45 minutes earlier that there was room on the lot.
I am absolutely disgusted with the way I was treated as a customer and as a human being. I have left a voicemail with Mr. Daher and his son, and am waiting for a call back. I have also submitted an official complaint with these specifics to Nissan Corp. The lack of customer service, lack of professional courtesy, and the ungrateful attitude of someone like Mr. Daniels is shocking to me. I will never do business with Commonwealth Motors again, and the friends and family in my massive network will not either.
Update: on April 4, I called the Honda side of commonwealth asking if i could return my lease that was purchased in NH. I was told by Glory that yes i could in fact return my lease and then i explained what occurred the previous day and she transferred my call to a gentlemen named Lamar. Lamar claimed i could not return my lease at commonwealth after once again being instructed that i could. He repeated my phone number back to me and assured me someone would get back to me. Today April 11 and NO-ONE has reached out.
Now it does not come as a surprise to me that Commonwealth Motors receives so many single star reviews, with the owner seemingly pointing the finger at the customer. Shameful and disgusting. You deserve to lose my business.