Commonwealth Nissan

Treated like a piece of trash Everything went great, until I purchased my car. I went in to Commonwealth Nissan to purchase a used 2012 Nissan Murano on Wednesday September 9th Everything went great, until I purchased my car. I went in to Commonwealth Nissan to purchase a used 2012 Nissan Murano on Wednesday September 9th in hopes to give my current car (mini-van) to my sister with two kids. I told the dealership that I would be dropping my current car off over the weekend to my sister, and they said that's no problem and the Nissan should be ready by that Friday (two days later). Well, Monday rolls around and I hadn't heard anything from the dealership about the car, and my sales rep (Jovel Ortega) had ignored all of my phone calls and emails. I tried to get in contact with the finance manager (Eric Krist), but the only thing he said was that he didn't know how long it would take. Finally, a week after purchasing the car Eric contacts me back and says that the car's title won't be in for another two weeks. I was car-less throughout this whole ordeal, and was struggling to find ways to get to/from work. I asked the dealership several times what they normally do for someone in my situation, but the only answer I got was that I had to wait for my car (no reimbursement, rental car, etc)...This was completely unacceptable as they led me to believe I would be getting my car in a timely manner, but then they expect me to wait three weeks for the car. This wasn't even the worst part. The worst part was they pretended that this whole ordeal is completely normal, and they treated me like a piece of garbage after I purchased the car. The people that I dealt with weeks later were certainly not the same people several weeks before when they did not receive my money. I have since received a refund from the dealership, but not without another major struggle. I had to drive over an hour out of my way just so they could refund my card. The only thing I received through Commonwealth Nissan was a lot of stress, and a major headache. If you're in the market for both of those, then this is the place for you. More

Commonweath "FAMILY" I had a 2011 Nissan Versa (which I had purchased new 4 years ago from Commonwealth), and last month a tractor trailer truck side swiped and totaled it I had a 2011 Nissan Versa (which I had purchased new 4 years ago from Commonwealth), and last month a tractor trailer truck side swiped and totaled it out on route 495 Northbound, in the Lowell MA area.. A kind man stopped to ask me if I was ok, he was from Commonwealth, (and I saw the logo on his shirt), he saw the Commonwealth logo on my car and wanted to see if I needed any help because, he said ""we are in the Commonwealth family"! I thought that was so nice of him to stop, traffic was heavy at this time of day...I remembered his face and when my car was deemed a TOTAL LOSS, I returned to the dealership to buy a new car. I have a 2015 Nissan Sentra that I picked up today. I saw this kind gentleman again today when I returned to pick up my vehicle,(at that time I did not know his name but remembered his face) and thanked him for his kindness...He remembered me too. His name is Kevin Petersen. He happily showed me all the features of the car I now own and I was extremely pleased with the courtesy and respect shown to me... I was so "touched" by the kind and respectful demeanor of this gentleman. If a simple "COMMONWEALTH" logo on the back of the car is enough to make a person stop and offer assist to a scared and somewhat hysterical woman on a busy interstate highway, then being part of the Commonwealth Family, (as he put it) is certainly the way to go. This car dealer has a HEART! I am very happy with my new vehicle and thankful for remaining in the Commonwealth clan. More

Great dealership I purchased a 2011 Nissan Rogue there and the process was quick and simple. Commonwealth had the best price at the time. I would go there again. I purchased a 2011 Nissan Rogue there and the process was quick and simple. Commonwealth had the best price at the time. I would go there again. More

Pleasant Experience I recently purchased a new car from Commonwealth Motors of Lawrence. It was by far the best car buying experience that I have ever encountered. Sunny I recently purchased a new car from Commonwealth Motors of Lawrence. It was by far the best car buying experience that I have ever encountered. Sunny was extremely knowledgeable about all the features of the car and she made the whole car buying an pleasant experience. She worked out a fair deal for me and the financing was so easy! Charles Dahr the owner happen to walk into the show room during my purchase and again when I picked up my car the next day. He took the time to walk over to me and thank me for my purchase Their Business Manager Eric Krist was also very helpful going over in detail the financing and my options. As we all know car buying can usually be headache for me but this time it was a breeze! I would recommend this dealership and Sunny Ahmic in particular to anyone who is in the market for a car! More

Easy and Affordable My experience with Commonwealth motors has been nothing but pleasurable. My salesman was friendly and I did not feel any pressure to purchase. Once My experience with Commonwealth motors has been nothing but pleasurable. My salesman was friendly and I did not feel any pressure to purchase. Once I decided on a vehicle, the finance process quick and painless. This truly is the last place I shopped for my vehicle. Next time, I won't waste my time and head to Commonwealth Motors first. More

Always great service! Came in to not only Service my Altima but to buy Parts as well. Want to thank the entire Service team and Parts Dept for making sure I am always happ Came in to not only Service my Altima but to buy Parts as well. Want to thank the entire Service team and Parts Dept for making sure I am always happy when I come in. They are efficient and friendly. I wouldn't go anywhere else for top notch Service and work on my car. I recommend Commonwealth Nissan Service and Parts! Thank you! Maura Collins Boyle More

Happy ginger! On Saturday, I walked into Commonwealth Motors to buy a car. On Monday evening, I drove my new car home. Never in my life has buying a car been so eas On Saturday, I walked into Commonwealth Motors to buy a car. On Monday evening, I drove my new car home. Never in my life has buying a car been so easy and stress free. I credit salesman, Ben Brighi for such an awesome experience. He listened to what amenities and style of car I wanted, walked out onto the lot, and produced the exact vehicle I was hoping for. It was eerie. This young man was the epitome of a gentleman. He was friendly, upbeat and interested in what I had to say. And although he very much wanted to sell me a car, I did not feel pressured in the least. I was extremely impressed by his easy confidence and knowledge of how to work with a customer; a rarity in a young person these days. It is clear his mama raised him right. I am referring all of my friends and associates to him. I hope you get lots of business, Benny! More

Fast and good customer service Finaced my first car with commonwealth Nissan and the customer was excellent and the service explaining everything was good!! I would recommend people Finaced my first car with commonwealth Nissan and the customer was excellent and the service explaining everything was good!! I would recommend people to commonwealth Nissan More

Amazing Customer Service Our journey to buying a car began in Boston and it was very stressful. When I expressed the frustration of finding a car that fit our needs to Dante P Our journey to buying a car began in Boston and it was very stressful. When I expressed the frustration of finding a car that fit our needs to Dante Perella, he immediately mentioned commonwealth. He directed us to a salesman named Emmanuel Cintron. He was very helpful in understanding all of our needs when it came to purchasing the car. The customer service he provided us with was incredible! He treated us like family. Dante went above and beyond for us as well. He accompanied us through out the whole journey. Marshall was so nice to us. He outlined everything for us. I was absolutely amazed with the customer service. Dante made it quite evident as to why Commonwealth motors was the place to shop last we loved it! More

Great Dealership Just leased my 2nd Nissan through Commonwealth. They worked with me to get me out of the current lease 10 months early (was at my mileage), and into a Just leased my 2nd Nissan through Commonwealth. They worked with me to get me out of the current lease 10 months early (was at my mileage), and into a brand new 2015 Rogue at a price point I could afford (and nothing down to boot). Completely painless process, walked into the dealership Monday night, and returned Tuesday night to sign the finance papers and take delivery of my new car. Zero complaints whatsoever! More