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Competition BMW of Smithtown

Smithtown, NY

4.5
1,073 Reviews

599 Middle Country Rd

Smithtown, NY

11780

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Showing 1,073 reviews

January 15, 2020

CUSTOMER SERVICE MY CONTACT, JOE GRAF, WAS ABLE TO DO EVERYTHING I ASKED AND ALSO WAS DONE IN A TIMELY FASHION. I FEEL JOE IS VERY COMPETENT AND CUSTOMER CONCERNED. More

by RCZEMBA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
MARON TOMASSON
Jan 22, 2020 -

Competition BMW of Smithtown responded

Thank you for leaving Joe this excellent review! We are happy to hear that he provided you with the quality and efficient service that you so much deserve! Your safety and satisfaction are our utmost priorities, and we are certain that Joe will continue to provide you and your vehicle with his best care in the future.

January 13, 2020

All in all experience ok. Very disappointed to hear about a disposition fee. I was not informed and asked if EVERYTHING was covered and if I owed anything extra. I was told the only payment I had left was my More

by Mjfurey
Recommend Dealer
No
Employees Worked With
Jackie Ruggiero, Helga Carroll
Jan 15, 2020 -

Competition BMW of Smithtown responded

Thank you for letting us know how your experience went and how we can improve. When you sign a contract to lease a vehicle, one of the manufacturer's stipulations is paying a Disposition Fee if you do not re-lease. With that being said, we apologize that you weren't reminded. We appreciate your feedback and will use this to improve our processes. Sincerely, Competition BMW of Smithtown

January 11, 2020

Fast courteous took me on the spot and got me back on the road in less than thirty minutes a pleasure to deal with recommend highly More

by Titlecloser17
Recommend Dealer
Yes
Employees Worked With
Greg Box, Jackie Ruggiero, Ken Darmanin, Mike Reino
Jan 13, 2020 -

Competition BMW of Smithtown responded

Thank you so much for your positive review and recommendation. Your safety and satisfaction are our utmost priorities, and we are thrilled that we could get your vehicular needs seamlessly and efficiently resolved. It is our pleasure to serve you in any way possible. Please let us know how our team may be of further assistance to you in the future.

January 10, 2020

I brought my car in for a NYS inspection and I was waiting for the car. My service representative, Greg Box, did a good job in insuring that the inspection was done in a timely fashion, so that my wai More

by sngoldberg
Recommend Dealer
Yes
Employees Worked With
Greg Box
Jan 10, 2020 -

Competition BMW of Smithtown responded

Thank you so much for your positive review! Providing quality and efficient service is always our goal, and we are overjoyed that Greg's efforts met your satisfaction. We wish you safe travels and hope to hear from you again the next time you are in need of automotive service!

January 10, 2020

Thorough and Timely Service Vregarding ehicle service is aalways done in a timely manner while you wait. Greg does a thorough job of advising you of the service needs of your veh More

by zebra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Box
Jan 10, 2020 -

Competition BMW of Smithtown responded

We are thrilled that the efficiency of our work always meets your satisfaction and that Greg consistently takes exceptional care of you and your automotive needs. We thank you for sharing this 5-star review, and we look forward to serving you again in the future!

January 09, 2020

Jackie Ruggiero Is a consummate professional- kind, helpful and knowledgeable. Jackie is key to my ongoing customer loyalty at Competition BMM Smithtown. Thanks again for your support from John Mancuso More

by John M
Recommend Dealer
Yes
Employees Worked With
Jackie Ruggiero
Jan 10, 2020 -

Competition BMW of Smithtown responded

John, Thank you for leaving Jackie this wonderful review! It is a pleasure to know that she has your confidence, and that she consistently provides you with top-quality service. She will be so honored to hear of your very kind words, and we are certain that she will continue to take great care of you and your future automotive needs!

January 09, 2020

Very Competitive pricing. Ana was very helpful in getting us what we were looking for. This is my 3rd lease and i will definitely be back again. More

by rme0928
Recommend Dealer
Yes
Employees Worked With
Doug Monette, Mike Kumar , Anna Jastrzebska
Jan 10, 2020 -

Competition BMW of Smithtown responded

Congratulations on your new vehicle! We are appreciative of your repeat business, and we are thrilled that Ana could get you into a vehicle that you love. We wish you safe travels in your new ride, and we look forward to an opportunity to work with you again!

January 07, 2020

Entire staff was friendly and courteous. Our negotiations moved along quickly and we were extremely satisfied with price. Marc was knowledgeable and helpful; very professional and a genuinely nice person. More

by Phild
Recommend Dealer
Yes
Employees Worked With
Marc Humanitzki
Jan 08, 2020 -

Competition BMW of Smithtown responded

Thank you for your positive feedback! We are so glad that we had the opportunity to work with you, and that our team could provide you with the perfect deal and overall experience. We wish you safe travels and hope to hear from you again when your vehicle is ready for its first service.

January 07, 2020

Greg Box is the most humble, honest and experienced service manager anyone can ask for: He keeps my car afloat and it shows: At 370,000 miles, I keep on truc More

by Markus Frankenberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Box
Jan 08, 2020 -

Competition BMW of Smithtown responded

Markus, Thank you for leaving Greg this very kind review! He certainly is exceptional at his skill, and it is wonderful to know that he has your confidence. We appreciate your business and look forward to working with you again the next time you are in need of automotive service.

January 05, 2020

Great First Experience wtih Nina ! I had an excellent first experience at the dealership with Nina ! She was patient and friendly and although not high pressure, she made it clear she w More

by Adam C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nina Maldonado, Mo Sultan
Jan 08, 2020 -

Competition BMW of Smithtown responded

Adam, Thank you for leaving Nina this excellent review, and warm congratulations on your new vehicle! We are overjoyed that Nina and the team could make things happen for you and provide you with the quality buying experience that you so much deserve. We hope you enjoy your new BMW, and we hope to see you again when the time comes for your first service.

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