I've been shopping for quite a while. I finally found the car I was looking for and was referred to Jason Phelps. He was nice and understanding, and since I was so far away, I decided I would try and negotiate a bit over the phone. He played the salesman game just as they all do and after about half a dozen times of me mentioned we were negotiating for price AFTER tax, he proceeded to send me a bill of sale that excluded tax. I figured it was just another tactic that if I slipped up he would have gotten more money out of me. I am not sure what happened but he lied to me multiple times, said he would have lost money on the deal which was a proven flat out lie and he refused to make a deal with me. I really am disappointed because that was the car I wanted to get my wife for Christmas and because he wanted to make extra money off me, he let the deal collapse. I want to make sure you all know, the exact car (2018 X3) with less miles and 1 year newer was sold to me for $500 less than the price I had negotiated for with Jason for 3 days. It was very disappointing. I'm not sure how so many reviews are 5 star, but I had a much less than 5 star experience.