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Competition Subaru of Smithtown

St James, NY

4.8
598 Reviews

601 Middle Country Rd

St James, NY

11780

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Showing 105 service reviews

March 10, 2026

Total garbage -- from the ridiculous condescending tone from their business manager when I first purchased to their terrible service department that will completely ignore what you are bringing your car in More

by SJU09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Rivera, Michael Giardinello
Mar 12, 2026 -

Competition Subaru of Smithtown responded

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. The tone and level of service you described are not the experience we aim to provide for our customers. We understand how frustrating it can be when concerns aren’t properly addressed, especially when bringing your vehicle in for service. Your feedback is important to us and will be shared with our team as we continue working to improve the experience we provide. Thank you again for bringing this to our attention.

January 09, 2026

I highly recommend Competition Subaru's service department. Service Manager Chris and Service Advisors Joyce and Tommy go above and beyond to make the experience positive. I have been servicing m More

by tjlucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joyce Calderone, Chris Barcelo, Tommy Santoro
January 08, 2025

Customer service at the dealership I go to for service never disappoints. They are professional, kind and accommodate this old girl with humor. Plus I love your snacks More

by clare.martinez360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giardinello, Tommy Santoro
Jan 13, 2025 -

Competition Subaru of Smithtown responded

Thank you for your kind review! We’re so glad to hear our team always provides great service. We look forward to servicing you again in the future!

August 20, 2024

Zack was great and very attentive to what I was looking for. I got the car I wanted and he made the initial process very pleasant More

by ram601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty Braun, Rahul Verma
August 03, 2024

So nice. The sales and service team are awesome. Will definitely have my friend and family go there More

by Stevenc918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giardinello, Joyce Calderone, Patty Braun, Tommy Santoro, Michael Fiandor, Kait Curti, Matt Fowler, Donna Savino
July 05, 2024

Competition Subaru was very accommodating for my requested service. Got me on the road and on my way quickly. Thanks. Dean More

by Dfcardinale67
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fiandor
May 23, 2024

They respect and appreciate their customers- service staff are caring and eager to assist - offered a loaner so I would not have to wait More

by Gthogersen359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fiandor, Kait Curti
May 17, 2024

This is my father. The best service department I have ever been to. It is clean very comfortable. They are very quick and very attentive and it’s a pleasure to bring my More

by Nat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joyce Calderone
February 20, 2024

This is the best place to go if you want a car. Staff are always friendly and reliable. Never need to worry with them. They take care of you like family and make sure you’re never leaving unsatisfi More

by davidadman13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Diego, Zaak
July 14, 2022

Would give 0 STARS if I could. My 2020 Ascent is covered under warranty and I was having an issue using the radio. The dealer told me I needed a new auxiliary panel and they replac More

by jagnese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Spira
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