Competition Subaru of Smithtown
St James, NY
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Total garbage -- from the ridiculous condescending tone from their business manager when I first purchased to their terrible service department that will completely ignore what you are bringing your car in from their business manager when I first purchased to their terrible service department that will completely ignore what you are bringing your car in for -- and then introduce new problems to the car, my advice -- stay away. There are better dealers out there, this is definitely not one of them. More
I highly recommend Competition Subaru's service department. Service Manager Chris and Service Advisors Joyce and Tommy go above and beyond to make the experience positive. I have been servicing m department. Service Manager Chris and Service Advisors Joyce and Tommy go above and beyond to make the experience positive. I have been servicing my Subaru's with them for more than 8 years and have always been more than satisfied with their friendly and courteous treatment, pricing and quality of work. They deserve 5 stars! More
Customer service at the dealership I go to for service never disappoints. They are professional, kind and accommodate this old girl with humor. Plus I love your snacks never disappoints. They are professional, kind and accommodate this old girl with humor. Plus I love your snacks More
So nice. The sales and service team are awesome. Will definitely have my friend and family go there The sales and service team are awesome. Will definitely have my friend and family go there More
They respect and appreciate their customers- service staff are caring and eager to assist - offered a loaner so I would not have to wait staff are caring and eager to assist - offered a loaner so I would not have to wait More
This is my father. The best service department I have ever been to. It is clean very comfortable. They are very quick and very attentive and it’s a pleasure to bring my The best service department I have ever been to. It is clean very comfortable. They are very quick and very attentive and it’s a pleasure to bring my car in for service ,which being 68 years old and dealing with multiple dealers I have never had to be anything but horrible in the past. More
This is the best place to go if you want a car. Staff are always friendly and reliable. Never need to worry with them. They take care of you like family and make sure you’re never leaving unsatisfi Staff are always friendly and reliable. Never need to worry with them. They take care of you like family and make sure you’re never leaving unsatisfied. Big shout out to Zaak, David, and Diego! You guys are awesome! More
Would give 0 STARS if I could. My 2020 Ascent is covered under warranty and I was having an issue using the radio. The dealer told me I needed a new auxiliary panel and they replac My 2020 Ascent is covered under warranty and I was having an issue using the radio. The dealer told me I needed a new auxiliary panel and they replaced it and said the issue was solved. Also, the car had 15K miles on it and the front tires had severe outside wear on them. It took only a few days to replace the dashboard panel but over a month to tell me they won't cover the tires and alignment, but got me a $400 credit if I was to repaid it at the dealer ($750 after the $400 credit). Since I bought the car in Maine I figured I'd give them a call and lo and behold it cost the same $750, but without the credit. It gets better, I turned down the tire/alignment offer and went to pick up my car. I noticed my charging cable wasn't charging my phone when I picked it up, but figured the cable was my issue. As soon as I got home I tried two OTHER cables that work in my house and both don't work in the car. So this dealer had my car for a over a month and not only did they not fix the initial issue, but now I can't charge my phone or access navigation. I am supposed to leave for vacation in 5 days. Now I am considering driving up to Maine from Long Island without use of a charging cable and navigation in the hopes that their dealer is better than the local dealer. AVOID this place at all costs - their service department is not competent at all and they overcharge. Don't say you weren't warned. Oh, almost forgot, when I went to pick up my car they gave me a packet of papers that needed to be signed. Luckily I skimmed through the packet and realized it was not for my car. Not sure anyone knows what they are doing here. More


