Concord Honda

everyone was very pleasant, patient, knowledgeable, I test drove Honda Pilot Touring 8 seat 2020, and also had sales person drive it and we sat as passengers to feel the experience of back seats. very c I test drove Honda Pilot Touring 8 seat 2020, and also had sales person drive it and we sat as passengers to feel the experience of back seats. very comfortable (i am 5' 11". The first sales person i spoke to was very kind, patient, good listener, non pressuring individual (Keon). We used Costco Auto Program and we bough the car few days later. I am extremely satisfied with the program and the folks i dealt with. Cristina was a delight to do business with, she made us feel comfortable and calming during the buying experience. I have bought 5 cars from them. I have never had a bad experience with price or anyone at that facility. I would recommend them to anyone. More

Best Service I was very pleased with the service I received at Honda Service Center. My Service Advisor was friendly, helpful and professional. The waiting area wa I was very pleased with the service I received at Honda Service Center. My Service Advisor was friendly, helpful and professional. The waiting area was comfortable, wait time minimal and the price reasonable. More

A very pleasant experience This was our third Honda bought from Concord Honda. The experience was the same for each one. Low key and friendly are the two words that come to mi This was our third Honda bought from Concord Honda. The experience was the same for each one. Low key and friendly are the two words that come to mind. I still had to negotiate my price but the result was amicable. Chris Zakarakis is the best. More

Awesome experience Although it was long (5.5 hrs.), it was the best car buying experience I've ever had. They were very willing to make it work for ME. That has not been Although it was long (5.5 hrs.), it was the best car buying experience I've ever had. They were very willing to make it work for ME. That has not been the case in past vehicle purchases. I highly recommended Concord Toyota. More

All I wanted to do was go in for an oil change. Not only did I leave with an oil change, I also had my filter changed, and my tires rotated. Jessica, my service advisor, helped me met my energy which made m did I leave with an oil change, I also had my filter changed, and my tires rotated. Jessica, my service advisor, helped me met my energy which made my experience even that much better. I thanked her for providing me with information that allowed me to make the right decision for my car. Thank you!! More

Sandra was helpful and to the point from booking the appointment to finishing the requested service in a very reasonable time. I was in and out in no time with very nice accommodation in waiting room. appointment to finishing the requested service in a very reasonable time. I was in and out in no time with very nice accommodation in waiting room. More

This was the best experience I have ever had. This was my first time getting a brand new car and Keon & Troy, my sales reps, Made sure that I was very well taken care of and happy with my decision. I even en first time getting a brand new car and Keon & Troy, my sales reps, Made sure that I was very well taken care of and happy with my decision. I even enjoyed working with the finance manager, funny guy! I definitely recommend this dealership. More

New Car I worked with Cristina to purchase a new car for the first time in 11 years. She was very helpful and made the process incredibly easy for me from st I worked with Cristina to purchase a new car for the first time in 11 years. She was very helpful and made the process incredibly easy for me from start to finish. I highly recommend Concord Honda. More

Very Good Service... little far from Excellence Giving 5 star , although it should really be somewhere between 4 and 5. First of all booking an appointment does not seem very binding: arrived on ti Giving 5 star , although it should really be somewhere between 4 and 5. First of all booking an appointment does not seem very binding: arrived on time , no cars on the "by-appointment" , one car on the "walk-ins" service lines; greeted by somebody just to tell me that "somebody" will get back to me, two more times people walked-by asking me if I needed help and I explained I was waiting to be checked-in, it took 20 minutes to get the attention of "somebody" initiating the check-in process. Time is important for everybody, if the crew is on a lunch-break, I would suggest to block the appointments timeslots on the application handling the booking. Second point: on top of the service needed (a routine one), I mentioned to the service advisor a "one of a kind" occurrence to the electronics in the car failing and apparently resetting on me (display saying "Please contact your service dealership immediately") , the nature of which could have been potentially an hazard. Unfortunately there was no follow up nor explanation on the troubleshooting followed to determine that unique incident was an inconsequential one-of-a-kind, issue. I guess the car firmware was checked against possible revision updates, but nothing was communicated back to the car owner. Tire pressure stated to be checked and set to 33psi, 12 days later all tires turned out to be at 30/31 psi or less with low tire pressure alert signal popping out in the dashboard; as if the check was never done. It is not a big issue, I consider that just an indication of poor attention to details. I certainly like Concord Honda and this will not tarnish the consideration I have for them. This is just a friendly feedback to help improve certain aspects of the service provided. Overall "front desk people" appear very friendly and genuinely willing to help. More