Concord Honda

Very excellent people! I like the service compare to other dealership. I would recommend Concord Honda to my friends and family. Keep up the good work! other dealership. I would recommend Concord Honda to my friends and family. Keep up the good work! More

Three days after i purchased the mentioned car, i tried to talk to April about my complaint of defective two rear tires. I have already noticed this even the first time i road tested the car. There a was c to talk to April about my complaint of defective two rear tires. I have already noticed this even the first time i road tested the car. There a was chapping sound more evident at the back than in front. I asked April about this she told me thats nothing its just the motor because its a hybrid, so we went on with the test drive trusting her with her honest opinion. Now during the morning of the 3rd day, i decided to bring the car to Honda Vacaville to get a an expert opinion from one of their mechanic. We just drove for a short distance and immediately he knew it was because of the defective rear tires. I then called April yesterday 3/21/13 to ask her if can do something about it. She ask me to come over hoping she will help me. When i arrived she was rushing home to pick her kids and i totally understand her situation. She then referred me to her supervisor who tries to convince me that it was not a safety issue and so they are not obliged to change it. And he even said "i didnt even make money on the sale of your car!" That guy is disappointingly rude. This matter was referred to your store general manager who did not even tried to deal the problem nor want to talk to me personally. Well, he's maybe right I'm just a used car buyer who happens to have a small safety issue that will go away. THANK YOU VERY MUCH TO YOU ALL! For your info, I have a Honda Pilot 2012 and i have been driving a honda for the past ten years. I believe so much on Honda cars that why i went to your store and its so happen that you have the car my wife likes. This all i have to say, YOU HAVE A VERY RUDE SUPERVISOR AND NONCHALANT STORE GENERAL MANAGER! I just wish they will bring you more good business ahead. More

I was helped by Chad, a nice, respectful salesman who was patient with us as we were overwhelmed by the sea of choices and options. We ended up with the perfect car at a great price, and couldn't be happier. patient with us as we were overwhelmed by the sea of choices and options. We ended up with the perfect car at a great price, and couldn't be happier. Ask for Chad. More

In my experience this dealership in particular goes that extra mile to make the customer happy and satisfied. Recently they moved to a new location and building across the avenue, it is obvious that custome extra mile to make the customer happy and satisfied. Recently they moved to a new location and building across the avenue, it is obvious that customer comfort and satisfaction was highly thought of in this new building. Multiple customer waiting areas are now available during vehicle service. This includes television, hot beverages and wifi. Concord Honda please keep up the great work. Bridget (Service Consultant) is very professional, knowledgable and courteous. More

Bridget was not only greeting us with a smile and very nice, but very persistent with the help she provided us in taking our car in for an oil change. Went out of her way to make us feel welcomed and mad nice, but very persistent with the help she provided us in taking our car in for an oil change. Went out of her way to make us feel welcomed and made sure our visit was the best!!! A star employee in my eyes More

Overall the service I received from Concord Honda was excellent. From start to finish the entire process was efficient and I was never pressured once during my purchase. I worked with Cristina Sanchez excellent. From start to finish the entire process was efficient and I was never pressured once during my purchase. I worked with Cristina Sanchez who made car buying a very enjoyable experience. We did most of our communicating through email, which I like more than talking on the phone or having to come into the dealer. I got a great price, Cristina was friendly and professional to work with, and I would recommend others to her as well. I did my finance with Dina Markou who also provided me with excellent service. She was really easy to work with and took the time to explain everything we were doing. She made the process a stress-free and hassle-free experience. I would recommend this dealership to others. Thanks to Concord Honda and the people I worked with. Adrian More

I am a loyal customer because of the excellent service I continue to receive throughout the years. All the staff are friendly, helpful, and aim to please. I would like to give special recognition to my se continue to receive throughout the years. All the staff are friendly, helpful, and aim to please. I would like to give special recognition to my service advisor, Wasif Khan. I feel his customer service is first-rate, very knowledgeable and thorough, and he goes above and beyond to make sure a customer is getting the service that's deserved. I feel well taken care of. I've seen Wasif in his busiest mode, but his customer service is never compromised. I certainly hope that he is getting special recognition at work because he truly deserves it. I've owned Honda cars since 1983 and have had my car serviced by other mechanics and Honda dealers, but there were reasons I decided to keep searching for another mechanic until I finally tried Concord and this is where I'm most happiest. I love Honda cars for its dependability, affordability and the service from Concord. About two years ago I purchased a Accord EX 2012 from Concord and privately sold my other Accord EX after 13 years. It was in such great condition so selling it was a breeze. I neglected to submit a rating back then, so I'm taking the opportunity now to give excellent rating to Cristina Sanchez. Purchasing my third Honda car was the most stress-free experience because of her. Car purchase is nerve wracking enough, but Cristina was patient, easy to work with, very knowledgeable, and seemed genuinely nice. The car I purchased were missing the floor mats, but Cristina offered and ordered mats that were even better. Thanks to Wasif for recommending Cristina to me. My most recent visit was for minor service, so there is nothing major I need to describe. This rating is more to provide the excellent service I continue to receive from Wasif Khan and his colleagues. Many thanks ... and keep up the excellent service. Mel V. More

My car's starter went out. Thank goodness it was covered under my warranty and I could take it whever I wanted. Having a Honda, I decided to take it to Honda. Wasif was so helpful and friendly. He w covered under my warranty and I could take it whever I wanted. Having a Honda, I decided to take it to Honda. Wasif was so helpful and friendly. He was always available even when another thing happened to the under panneling of my car, which was the late cause of someone hitting my bumper, I took my car back in and they patched it up for free. My wareanty did not cover diagnosis either but they gave me a deal for everything and helped me so much. Everytime I went in to Concord Honda I was greeted and met with promptley even when they were very busy. I am going back this weekend to replace the underpanneling. So far they have been nothing but fast, helpful, and friendly! More

Fast professional service, use to wash the car, not anymore, it was a good gesture, hope to do it back again, try to send more coupons to your regular customers, this will attach them to you more anymore, it was a good gesture, hope to do it back again, try to send more coupons to your regular customers, this will attach them to you more More

My experience with Concord Honda dealership was extremely nice. They were very friendly and helpful. Absolutely 'no-pressure' during the whole process of purchase. We live in bay area, and my wife contacted nice. They were very friendly and helpful. Absolutely 'no-pressure' during the whole process of purchase. We live in bay area, and my wife contacted the dealership over email/phone, and we drove 60 miles to pick up the vehicle. As the color we wanted, was not available, the sales person [Ali] arranged it from another dealership. Price was better than the best offered price in any of the bay area dealership, for the same make/model/trim. I am enjoying my 2009 Honda Pilot EXL with RES [Dark Cherry Ext / Beige Leather Int.], with no problem so far. They even took our picture with the car, and will send us calender with the picture. Finance manager [Zuheir] was also a amazing persion. Ali and Zuheir remained in delaership till late in night on Sunday, and finished our paperwork, so that we can drive the vehicle home. No pressure at all, for buying any extra accessories or warranties or paint protection, etc. This is my 3rd new car purchase in last 9 years, and I was never so satisfied. I would strongly recommend this dealership [Concord Honda] to any one; and specially to get in touch with Ali [Sales] and Zuheir [Finance] if you are ineterested in purchasing Honda in Northern California. By the way, they and Stevens Creek Honda are under same management. So if you have any problem with the vehicle, you can drive it to Stevens Creek Honda and get same level of service [if you live in bay area, CA] More