Concord Toyota
Concord, CA
Filter Reviews by Keyword
By Type
Showing 342 reviews
The issue that I have with Concord Toyota is that they upgraded the warranty on my vehicle without asking me. I was in a rush as I needed a vehicle asap so I didn’t review the documents until I got home. upgraded the warranty on my vehicle without asking me. I was in a rush as I needed a vehicle asap so I didn’t review the documents until I got home. When I got to the dealership to sign my documents there was an extra $3000 on my finance paperwork. I called the dealership multiple times and was told to come back in 2 weeks to remove the warranty. I reached out to the warranty company and they instructed me to go to the dealership and have it removed. I did just that. When I arrived Bill was quite irritated that I came to the dealership and stated that if your paperwork gets messed up don’t blame me. I signed the documents to remove the warranty that day and left. I reached out to the person who originally sold me the vehicle to ask about the power train warranty that I was told originally came with the vehicle, only to be told that I should keep the $3000 warranty and that the cancellation documents I signed still haven’t been submitted. Now I have to go and get a notarized document to get the warranty removed. Please pay close attention to what you’re signing with them because I would hate to see you have to go through this. More
I bought a Prius LE. The overall experience was great. The sales person and the finance person went above and beyond to help me The overall experience was great. The sales person and the finance person went above and beyond to help me More