Concord Toyota

Pleasant car buying experience I sent emails to Concord Toyota to ask for the car details and Singh Khurana answered all my questions promptly every time. He is an trustworthy and I sent emails to Concord Toyota to ask for the car details and Singh Khurana answered all my questions promptly every time. He is an trustworthy and knowledgeable sale person. There was no pushing, no non-sense negotiation and it didn't take long to finish the process. This is the most pleasant car buying experience I've ever had .... More

From start to finish I had an exceptional experience at Toyota Concord. Carlos H. greeted me, he was warm & friendly. Then Jonathan R. explained the service and informed me my vehicle would be sanitized af Toyota Concord. Carlos H. greeted me, he was warm & friendly. Then Jonathan R. explained the service and informed me my vehicle would be sanitized after. The service was completed sooner than expected which was awesome and Jonathan explained the recommendation for future maintenance to my car. Thank you guys for a great experience with my 7 yr old!! Fantastic customer service! More

Dereck has great customer service. He is personable, efficient, knowledgeable. My van work is always completed in a timely manner. Also got a great wash with service. efficient, knowledgeable. My van work is always completed in a timely manner. Also got a great wash with service. More

Shuttle driver today made my whole experience a while to worthwhile. He was so professional, car clean and very punctual, and courteous. My service tech was superb too worthwhile. He was so professional, car clean and very punctual, and courteous. My service tech was superb too More

My experience at the dealership was quick, fast and easy. I got the car and deal I wanted!! I gave it a 4/5 just because they didn't have the color vehicle I wanted but it's not a knock on the service. The I got the car and deal I wanted!! I gave it a 4/5 just because they didn't have the color vehicle I wanted but it's not a knock on the service. The service was quick and they took a trade in that I really needed to get off my hands. More

Poor scheduling I was given an appt at 3:40 pm and was told it would be a 2 hour appt. When I arrived at 3:20pm they said they close at 5:00 pm so they would have to I was given an appt at 3:40 pm and was told it would be a 2 hour appt. When I arrived at 3:20pm they said they close at 5:00 pm so they would have to rush my car through. This did not make me feel comfortable that my car got the attention it needed. I was not in a hurry and did not need to come in that day. My service consultant Daric was great, it wasn't his fault. I do think whoever does the scheduling needs to consider closing time when making appointments. More

I appreciated how Lisa at Concord Toyota kept me informed and she was upfront and honest during my car buying experience. Financing was a breeze as well. and she was upfront and honest during my car buying experience. Financing was a breeze as well. More

RAV4 Hybrid They came through with what we wanted.Dealership is clean and friendly. Kunle is professional and knowledgable about the cars and kept us moving thro They came through with what we wanted.Dealership is clean and friendly. Kunle is professional and knowledgable about the cars and kept us moving through the process. More

Overcharged for simple oil and air filter change. The dealership charged me over $400. to change the oil and air filter. I was told that the car would get the 30.000. mile service which includes a tir The dealership charged me over $400. to change the oil and air filter. I was told that the car would get the 30.000. mile service which includes a tire rotation. I don't believe the tires were rotated. When dropping off the car I asked the service advisor what was included in the 30k service and how much it costs. He listed some items, which seemed to me to me to be little more than I get at jiffy Lube for $79.95, and stated the cost would be over $450. I told him I thought that was too much to pay for the service and ask for a lower price. He then said he would discount the price by 10 percent. I left the car there with the key and wheel lock in the center cup holder. I got a message on voice mail 1 hour and 40 minutes later saying the car was done. Bill came to $ 417. 36. $ 306.44 of the bill was for labor. I don't believe the charge is justified for the (less than 1-1/2 hour labor time) service received. More