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Concord Toyota
Concord, CA
430 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 430 reviews
September 04, 2017
Good workmanship but I question the amount of work I have a 2008 Highlander with 106,000 miles. I noted that there was a rattling sound coming from the drive belt assembly area. A neighbor of mine is a I have a 2008 Highlander with 106,000 miles. I noted that there was a rattling sound coming from the drive belt assembly area. A neighbor of mine is a retired Toyota mechanic and he used a stethoscope-type device to isolate the sound. His diagnosis was that the tension pulley wheel bearings were failing. When I took it in to Concord Toyota for my appointment and have the sound diagnosed again, they stated it was the water pump. Now I have a quandary...who to believe. I also was going on a trip in a week and needed the car in safe driving condition. I could have said thanks, please do not do the work and then take it to a 3rd mechanic to get the problem diagnosed. But I opted for expediency, and had Toyota do the work. I got a call back an hour later, also telling me that the drive belt was showing signs of wear and tear and it should be replaced....sure, fix that, too. Upon picking up the car, I asked to speak with the customer service rep who checked me in. I waited quite a while but he never showed. You would think that for an expensive repair like this, that I would get more prompt service and information from the customer service rep. I would also expect that I should be shown the condition of the old drive belt as proof that the belt needed to be replaced. Regarding the tension pulley wheel, it looked like they either replaced it or adjusted it (though my mechanic friend said that it is a spring loaded assembly and cannot be tightened). The car performed normally on the trip, the following week, and there was no sound coming from the belt assembly area. So did I pay for extra work that was not needed at this time and were they honest in their diagnosis of my engine problem? This is the first time I have questioned the reliability of Toyota's diagnoses....not their work. One might consider this repair work to be pre-emptive, judging by the age of the car. I just question Toyota's honesty in dealing with me. More
by TikiBob
Employees Worked With
Randolph Pinpin
August 31, 2017
Very courteous staff. Every time I have my car serviced the staff is very courteous and accommodating. I had to change my appt. time and they squeezed me in the next day. Every time I have my car serviced the staff is very courteous and accommodating. I had to change my appt. time and they squeezed me in the next day. The car was serviced in a timely manner and I was pleased that I was able to pick it up within a couple of hours. I trust the service crew at Concord Toyota. More
by Gloria Maurino
Employees Worked With
Arvid Funcannon
June 16, 2017
Great Dealership I have always received great service from the Concord Toyota dealership. Great place, nice staff, and very professional. I would recommend this plac I have always received great service from the Concord Toyota dealership. Great place, nice staff, and very professional. I would recommend this place to everyone. More
by Soccer Mom
Employees Worked With
Everyone
March 22, 2016
Easy, Fast and Outstanding Services I schedule my appointment online and when I arrived at 7:30am they were ready and waiting. Brought my car here for a 15,000 miles oil change and as a I schedule my appointment online and when I arrived at 7:30am they were ready and waiting. Brought my car here for a 15,000 miles oil change and as always an awesome services from everyone there. Rick Mckenzie greeted me with a smile right from the start. Then April Knabbe and Tim Hays took care of me until my car was done in less than 20 minutes. Gotta love the customer lounge that's full of doughnuts and hot coffee. Highly recommend this dealer. It's exactly what every customer expect to get when they go in for a service. As for the other dealer at Lake Norman, LOL they don't even come close. You have to buy breakfast from them. 55555555555555 More
by AENGKHAM72
Employees Worked With
Rick Mekenzie, April Knabbe, Tim Hays
February 23, 2016
Wonderful Experience I would definitely give them an excellent rating for their professionalism and customer service. They were so helpful, awesome and will work with you I would definitely give them an excellent rating for their professionalism and customer service. They were so helpful, awesome and will work with you to make your dream of owning a car a reality. These guys are unbelievable! God bless. MD More
by MD
Employees Worked With
Jessie, Alex and Wilder
January 07, 2016
Easy, Excellent Experience I saw the car I wanted on their on-line site. I called, left a message and my call was returned promptly. The price I paid was fair and honest, no l I saw the car I wanted on their on-line site. I called, left a message and my call was returned promptly. The price I paid was fair and honest, no last minute additions, no phony running to talk to the manager, just an honest, straight-forward deal. The car was exactly as advertised. I bought a Toyota Certified pre-owned mini-van and it was perfect. I cannot say enough good things about Concord Toyota. Quite simply, it's the best! More
by Grandma
Employees Worked With
Cannot remember
January 07, 2016
Courteous & Professional Customer Service I already had 2 types of used vehicles that I was considering: either a truck or a high gas mileage sedan in a very conservative price range. I was al I already had 2 types of used vehicles that I was considering: either a truck or a high gas mileage sedan in a very conservative price range. I was allowed to take my time selecting vehicles to test drive without any high pressure tactics to persuade me into a higher priced vehicle for which I was not interested. Once I made my purchase selection around 3pm, and came to terms with the price, down payment and financing, I took delivery of the vehicle in about 4 hours. This is the 2nd vehicle I've purchased at Concord Toyota and my wife I will be coming back to purchase our next vehicle from them. Thank you Tony C. and your highly professional sales and financing team of Bryson & Andy. Sincerely, John & Maria C. More
by JohnC
Employees Worked With
Tony C., Bryson & Andy
December 31, 2015
Purchase of a new vehicle I came to Concord Toyota and Scion because I was researching out the Costco Auto purchase program. I was contacted immediately after my first inquiry I came to Concord Toyota and Scion because I was researching out the Costco Auto purchase program. I was contacted immediately after my first inquiry by Damon (internet sales manager). He asked me some pertinent questions of what I wanted; year, model, color etc. He wrote me back within a couple of hours with all the information I requested. He also provided me with a cost breakdown that included the Costco rebate. I had done my homework so I was educated in the amounts to expect. The quote was right on. We made an appointment and I completed my purchase. Damon was very professional and knowledgeable. I will highly recommend him and Concord Toyota Scion to friends and family members in the future. More
by PattieD
Employees Worked With
Damon
December 30, 2015
Excellent customer service Purchasing a car from Concord Toyota was a very good experience. Bash, our salesman, was vey helpful and friendly. He provided us very good customer s Purchasing a car from Concord Toyota was a very good experience. Bash, our salesman, was vey helpful and friendly. He provided us very good customer service, gave us assistance in making our choice, and helped us get the car we've wanted. Cruz and Garcha from Financing also helped us in every possible way they could. Thank you, Concord Toyota! More
by RodnGrace
Employees Worked With
Basharmal Abdul Qadir
December 23, 2015
a very friendly car salesman My salesman helped me find the perfect car for me and was very friendly along the way, as well as very helpful if I am to go back I would most definet My salesman helped me find the perfect car for me and was very friendly along the way, as well as very helpful if I am to go back I would most definetly ask for his help More
by Pollastrini,paige
Employees Worked With
Cal
