
Concord Toyota
Concord, CA
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It was a pleasure to working with Jordan. He is patient, knowledgable, and very nice! The process went very smooth and fast. We cannot do so without his help and preparation ahead of time! Th He is patient, knowledgable, and very nice! The process went very smooth and fast. We cannot do so without his help and preparation ahead of time! Thanks a lot! More
Fernando is an excellent sales rep. I enjoyed working with him. He was very polite, professional, and never went in for a hard sell. Negotiations on price were a little bit harder bec I enjoyed working with him. He was very polite, professional, and never went in for a hard sell. Negotiations on price were a little bit harder because I never saw or met the sales manager. Fernando acted as the go between. Sort of old school negotiation, which I didn't much care for. I consider myself a reasonable buyer, but I was irked by how long it took and the niggling on the sales manger's part over price became annoying. I was ready to walk. In the end a compromise was reached and I left with the vehicle I wanted. I feel that a 4-hour transaction was too long. Both Fernando and the finance manager I worked with were excellent and customer service oriented. I would happily work with either one again. More
Had an app at 3pm, waited for one hr to be helped. I went there looking for a specific car. They treated me like they were gonna waste their time on me. No customer service whatsoever. I wasn't told a I went there looking for a specific car. They treated me like they were gonna waste their time on me. No customer service whatsoever. I wasn't told about the process of buying a car with them. Have to keep on asking what's next. I guess I didn't look like someone who would actually spend money there. No explanation about warranties or other questionable charges. Their attitude changed when I was ready to sign the papers. More
Your sales associates are very effecient, and easy to deal with a full knowledge not only of the products they market but more so in satisfying the needs of their clients. deal with a full knowledge not only of the products they market but more so in satisfying the needs of their clients. More
This our 8th vehicle purchased from Concord Toyota. The exceptional service we receive from Lisa when purchasing and Daric Mathis in Service is what keeps us coming back. The exceptional service we receive from Lisa when purchasing and Daric Mathis in Service is what keeps us coming back. More