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Concordville Nissan

Glen Mills, PA

4.8
1,708 Reviews
Our mission: Concordville Nissan has a commitment to extraordinary customer service. We deliver the right car, at the right price, and provide great service to back it all up. All of this and more results in an exceptional vehicle purchase and ownership experience unlike any other!
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452 Wilmington West Chester Pike

Glen Mills, PA

19342

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Showing 1,708 reviews

July 23, 2021

This dealership is always helpful, friendly and knowledgeable. Always a great experience. The service department has never recommended anything I didn't need and the prices were reasonable. More

by JMCIALLELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Costa
Jul 25, 2021 -

Concordville Nissan responded

Hi Jmciallella, thank you so much for your positive comments about Concordville Nissan! We look forward to your next visit! Take care!

July 23, 2021

I am giving this three stars because of the lack of communication from the Nissan service person we dealt with. We did not receive any calls providing us with updates for the service that was being don More

by daniellesaxton
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Costa, Joseph Glenn
Jul 26, 2021 -

Concordville Nissan responded

Hi, daniellesaxton. Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

July 23, 2021

Good service and polite and friendly staff at Concordville Nissan. The online system to make reservation and update service w mechanics recommemdation worked very well. More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Costa, Joseph Glenn
Jul 23, 2021 -

Concordville Nissan responded

Hi, smastro01! Thank you for the high rating. We're happy to hear that you are satisfied with our services. If there is anything else that you need, please do not hesitate to let us know. Have a good day!

July 22, 2021

Scheduled service 2 weeks ahead of time. Requested a rental car. Called the day before to confirm and after 2 phone calls was told there were no cars available. My salesman Ken overheard the conversatio More

by Cmccarthy580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken was great. , Chuck Desantis
Jul 22, 2021 -

Concordville Nissan responded

Just want to make sure your appointment was handled properly like we talked about? let me know if there is anything else I can do?

Jul 22, 2021 -

Concordville Nissan responded

This is Chuck DeSantis

Jul 22, 2021 -

Cmccarthy580 responded

Yes. Empower your serviced department to prepare for requests that are made 2 weeks in advance and don’t leave it up to the customer to call to confirm the day before and be told there is nothing that can be done. Why did I have to have a fit to get a car for the day? It’s not ok to show up the day of the appointment to find out that a request was not honored. There is something wrong with the processes in your service department. It truely is your weakest service link. It takes time to build trust with those you entrust to fix your car. Garnet Ford’s service department has it hands down over this service department.

Jul 22, 2021 -

Concordville Nissan responded

Yes, I appreciate the feedback and I can promise you we are trying to fix the hole in the communication. Thank you again and if you need anything please don't hesitate to reach out. Have a great rest of the week!

July 21, 2021

Amazing 👏 experience! Everyone was kind and friendly. Amazing 👏 experience! Everyone was kind and friendly. The experience wasn't long and my sales associate answered all of my questions I will defini More

by mommomfree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenney Oppel, Jeff Rubin
Jul 22, 2021 -

Concordville Nissan responded

Hi, mommomfree! Thank you for the high rating. We're happy to hear that you left the dealership satisfied with our services and that we have earned your recommendation. Have a great day!

Jul 25, 2021 -

Concordville Nissan responded

Hi Mommomfree, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 21, 2021

Adam and Nate both worked with us, and made the process of purchasing our car quick and smooth! Thank you both for helping us, we love our new car! More

by Atoledo711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Meltz, Nate Elliott
Jul 21, 2021 -

Concordville Nissan responded

Thank you for taking the time to leave us a high rating, Atoledo711! We're happy to hear that Adam and Nate were able to help elevate your shopping experience with us. Congratulations on your new car, and we look forward to your next visit. Till then, enjoy your new ride!

Jul 25, 2021 -

Concordville Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 20, 2021

The minute I walked in the door I was treated with attentivness and everyone was so friendly! I was very happy with all of the staff! More

by mzang0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farid Abumohor, David Solomon, Nate Elliott, Josh Klaus
Jul 21, 2021 -

Concordville Nissan responded

Hi, mzang0! We're ecstatic to hear that you left the dealership satisfied with our services. Have a great day!

Jul 25, 2021 -

Concordville Nissan responded

Mzang0, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

July 20, 2021

Jose was very helpful in helping us purchase our truck! Great young man who is very customer oriented.Jeff was great in getting us a great finance rate! Great job all around! More

by lew2995
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman, Jeff Rubin
Jul 20, 2021 -

Concordville Nissan responded

Hi, lew2995! Thank you for your stellar review. We're happy to hear that Jose and Jeff were able to help elevate your shopping experience with us. Safe travels!

July 20, 2021

Quick, professional, and knowledgeable sales and service people. Overall pleasant experience! Only problem is signing up to nissan website....I have an old laptop and it doesn't like it. More

by unlistedonly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Eckberg, Chuck Desantis, Ryan Gilroy, Lee Kundrat, David Solomon, Matt Costa, Jeff Rubin, Nate Elliott, Joseph Glenn
Jul 20, 2021 -

Concordville Nissan responded

Thank you for your positive feedback! We're always looking for ways to improve since customer satisfaction is our #1 priority. Have a good day!

July 19, 2021

The place is clean and the service is top of the line. Making me have a minimum of 25 words is not a cool thing to do More

by EEBNER_1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Costa, Joseph Glenn
Jul 20, 2021 -

Concordville Nissan responded

Thank you for leaving us a positive review, EEBNER_1961! We hope to work with you again soon.

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