Patrick Horkan
Patrick Horkan at Concordville Nissan
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Patrick Horkan

Service Advisor

Concordville Nissan

452 Wilmington West Chester Pike
Glen Mills, PA 19342

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4.4
187 Reviews

Dealership Experience

6 yrs

Industry Experience

6 yrs, 8 mos

4.4

187 Reviews

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187 Reviews of Patrick Horkan

April 01, 2024

Dealership Rating
Employee Rating

Moe (GM) is easy to work with, however, the service department is terrible and my problem is still not fully resolved. More

by karen.s.katz
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Koch , Craig(?) - Service director

Apr 03, 2024

Concordville Nissan responded

Hi karen.s.katz, We are deeply sorry for any inconvenience we may have caused you. We truly appreciate you taking the time to reach out to us. Providing top-notch customer service is our top priority and we've missed the mark. Sincerely, Ryan Gilroy - General Sales Manager

January 19, 2024

Dealership Rating
Employee Rating

Kenney was absolutely amazing per usual! He got the best deal hands down. Greg Gilley was also amazing in helping get an awesome deal! I’ll never go to anyone other than Kenney for another c More

by ashleykaldi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Oppel, John Agovino , Greg Gilley

Jan 22, 2024

Concordville Nissan responded

Hi ashleykaldi, Thank you for your 5-star review. We are delighted to hear Kenny and Greg were excellent with your buying process. We are looking forward to seeing you soon. Have a great day. Sincerely, Ryan Gilroy - General Sales Manager

September 26, 2023

Dealership Rating
Employee Rating

They are an honest dealership that does not put a bunch of fees hidden in their deals More

by albert.dimaria3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Oppel, John Agovino , Zac

Sep 27, 2023

Concordville Nissan responded

Hi albert.dimaria3, Thank you for your 5-star review. We are glad to hear you were satisfied with your experience. We are looking forward to seeing you soon. Take care. Sincerely, Ryan Gilroy - General Sales Manager

June 16, 2023

Dealership Rating
Employee Rating

Concordville Nissan really cares about its customers. We have been treated well like family. The staff from Mark Dawson, to Janice in Reception, to Chck DeSantis have all been great. The service has sale More

by sstallone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Dawson, Ryan Gilroy , Chuck Desantis, Greg Repice, Jeff Rubin

Jun 16, 2023

Concordville Nissan responded

Hi sstallone, We appreciate your 5-star review. We are glad to hear our team was excellent throughout your visit. We hope to work with you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

June 07, 2023

Dealership Rating
Employee Rating

Long time customer. Neal was great to work with getting me into the vehicle I wanted. His follow-up to confirm my satisfaction with the vehicle and any questions/needs I More

by JOECAD1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Gilroy , Neal Pistiner, Jeff Rubin

Jun 07, 2023

Concordville Nissan responded

Hi JOECAD1, Thank you for your 5-star review. We are delighted to hear you were satisfied with your car-buying experience. We are looking forward to working with you soon. Take care. Sincerely, Chuck DeSantis - General Manager

Jun 07, 2023

JOECAD1 responded

My pleasure.

January 28, 2023

Dealership Rating
Employee Rating

My experience at Concordville Nissan was fantastic. My salesperson was knowledgeable and helpful. The process of choosing and purchasing my new car went smoothly and quickly. From the time I walked thr More

by Mike Mc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zac Miller, Ryan Gilroy, David Solomon, Craig Reichert, Janice Ciallella , Chuck Desantis, Jeff Rubin, Joe Turk

Jan 30, 2023

Concordville Nissan responded

Hi Mike Mc, Thank you for your 5-star review. We are delighted to hear our team was knowledgeable and helpful during searching for your new vehicle. Thank you for choosing Concordville Nissan. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

January 24, 2023

Dealership Rating
Employee Rating

We had a great experience working with Adam, he’s awesome !! The Sales Manager was easy to understand and helped as needed. . All the staff seems happy so Nissan is definitely..doing something right. Thank More

by diannemariesusi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Solomon, Brett Christie, John Agovino , Adam Meltz, Andrew Sciscione

Jan 25, 2023

Concordville Nissan responded

Hi diannemariesusi, We appreciate your 5-star review. We are delighted to hear working with Adam made your experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

Jan 27, 2023

Concordville Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Jan 27, 2023

diannemariesusi responded

Wishing Adam and the entire Nissan team a beautiful weekend and a year filled with success.

December 04, 2022

Dealership Rating
Employee Rating

Great, fast, reliable, honest service . Efficient and timely .requested that I needed to leave by a certain time and they far exceeded my expectations . My vehicle was ready more than 30 mi More

by r.killian030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Eckberg, Kenny Oppel, Ryan Gilroy, David Solomon , Brian Balas, Robia Comer, Ian Kearney, Joe Turk

Dec 05, 2022

Concordville Nissan responded

Hi r.killian030, We appreicate your 5-star review. We are delighted to hear our team made your experience excellent. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

Dec 06, 2022

Concordville Nissan responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2022

Dealership Rating
Employee Rating

The service is good but not great. Overall the service experience is positive but the time for repairs can many times be long due to not stocking most parts locally and they do not off More

by JVESSEX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ruby Smith

May 03, 2022

Concordville Nissan responded

JVESSEX, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chuck DeSantis, General Manager

February 05, 2022

Dealership Rating
Employee Rating

Not my first time leasing a vehicle at Concordville Nissan and won’t be my last! From management to the salesmen to the service department I am always very pleased!! More

by BAGORMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Dawson, Zac Miller, Janice Ciallella, Mike McCord , Matt Costa, Chuck Desantis, Jeff Rubin

Feb 07, 2022

Concordville Nissan responded

Hi, BAGORMAN! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! - Chuck DeSantis, General Manager

Feb 10, 2022

Concordville Nissan responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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