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Concordville Nissan
Glen Mills, PA
1,420 Reviews
Our mission:
Concordville Nissan has a commitment to extraordinary customer service. We deliver the right car, at the right price, and provide great service to back it all up. All of this and more results in an exceptional vehicle purchase and ownership experience unlike any other!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,420 reviews
June 07, 2013
Danielle Mateu is a great salesperson. Her winning personality and willingness to help were a wonderful sales tool. Danielle went way beyond the call of duty in helping me find the right vehicle and personality and willingness to help were a wonderful sales tool. Danielle went way beyond the call of duty in helping me find the right vehicle and speeding along the whole buying process. I would not hesitate to recommend her to my friends or family who might be looking for a new car. Moe Laraki, the sales manager worked earnestly to help me get the car I wanted at a price needed to meet my budget. Chuck Esbensen was instrumental in keeping the financing and paperwork at a minimum so that all went very smoothly. My family has done business with Concordville Subaru/Nissan for more than 20 years and I commend the whole staff for their cooperation in helping us meet our needs then and now. The service department has no equal in the general geographical area as well. Good job Concordville!!!! More
by JoADobson
Employees Worked With
Danielle Mateu, Moe Laraki
Helpful May 22, 2013
Updated 6/6/2013 The service manager Gene Broomall Updated 6/6/2013 The service manager Gene Broomall personally handled my situation along with Chris and Joyce Ogden and corrected all of the proble Updated 6/6/2013 The service manager Gene Broomall personally handled my situation along with Chris and Joyce Ogden and corrected all of the problems I complained about in my original report here. They replaced my windshield, inspected the vehicle for further damage and reapplied my interior and exterior Xzilon Protection. They gave me a loaner car while the work was being performed and Gene personally delivered the vehicle to me at my home when it was completed. I am very pleased with the quality of the work that was done, and the car looks like it is new again. While I regret the experience and trouble I went through in my original purchase, the dealer has gone above and beyond to correct the situation and make it right, and they have communicated and been very professional and courteous throughout the process. I consider the situation resolved, barring any further incident related to the repairs performed. Updated 5/30/2013: Chris from Internet Sales contacted me and made an appointment next Wednesday on 6/5/2013 to replace my windshield, inspect the car for further damage, and re apply the Xzilon treatment. He has been very polite, and handled the situation like a true professional to this point and restored some trust. Provided they do a good job with the repairs and Xzlon application, I will be satisfied that they have done everything they can to make the situation right. Original Report: Concordville Subaru is disgraceful car dealer who damaged my brand new vehicle beyond repair installing a factory accessory. I bought my 2013 WRX off of the showroom floor in January 2013. I first looked at the car on a Tuesday night on 1/26/2013 but I explained to the dealer that I would not buy a vehicle without test driving it first. So we agreed to meet again on Saturday morning. I made an appointment and a handshake deal on price and options for a test drive and final sale on Saturday morning with Pat. The deal included a dealer installed SPT boost gauge as an included accessory in the sale, which was recorded in writing. From the time I first called the dealer before visiting Tuesday night through the sale date on Saturday I was passed among 4 different sales people getting the run around to the point I didn’t know who I was dealing with. Pat was supposed to follow up with me on Thursday night and never called. I got a call from Frank the dealer Saturday at 10am assuring me that the car was waiting and ready for me. I was told that Frank Taliaferro would be handling my sale now because Pat, who I had worked with on Tuesday was in a terrible car accident and broke both ankles, which turned out to be another lie in a long string of them. At the dealer on Saturday when I arrived, the car was in show room, not ready to test drive. It took Frank two hours to even get the paper work started, and then I was kept sitting around waiting for over 3 hours to close the sale, which was about an hour before the dealer closed so they rushed me and needlessly created pressure for me. At this point they claimed it was too late to have the car ready to test drive after I was at the dealer for 4 hours, so I decided since it was the only WRX within 100 to purchase it anyway. They insisted that they were backed up because of Pat’s car accident. So after sitting for several hours, when I finally made met the final sales account manager to close the deal they also talked me into purchasing Xzilon paint and interior protection which I agreed to because they assured me it could be used with any car wash and wax. I found out afterward was a scam. I researched it when I left the dealer and found out it was very controversial project and common money maker for the dealer. Right on the Xzilon products website, they specifically state that only brushless car washes could be used without voiding the warranty. When I called the dealer and expressed my concerns and asked to back out of the contract and cancel the installation, the financial accountant that closed the deal disputed my findings and said it does allow brushed car washes and that they would not allow me to back out and cancel the treatment appointment. This was the first in a long line of problems and lies that I was about to experience. First off the first time it rained after they applied the Xzilon treatment, I could see that it was not properly applied as I could see half of my car was beading water and the other half was totally flat with no run off indicating a poor installation. When they finally installed my SPT boost gauge 6 weeks after purchase, they used a metal screwdriver and scratched my entire console and the inside of my windshield glass. I was kept waiting all day for a job they said would take 2 hours and told I could finally pick it up right before they closed and it was dark outside, most likely deliberately so I did not see the damage until the following morning in day light. When I did finally see it in the morning I was beyond disbelief at the state of the vehicle. We have grease smeared all over the hood and windshield, my console was still half apart and not snapped all the way together. I filed a complaint with Subaru of America and they made the dealer in complaint SR# 1-3416067566 and they agreed to fix any problems and replace the damaged interior pieces and to Gene Broomall’s credit he was very accommodating about the repairs. However the windshield scratch can't be fixed without replacing the windshield so I didn’t ask them to fix it because I don’t want the seal broken on my brand new car's windshield and risk water and wind leaks. So to add injury to insult, while I was in getting the work done I saw the original sales rep that had supposedly broken both ankles walking around the show room floor. To add further injury to insult, after they did all of the work replacing the parts as explained above in March of 2013, I was driving my car on May 16th 2013 and suddenly lost a lot of power and the car started making a terrible loud whining sound like a deflating balloon when the turbo engaged. Sure enough when I checked under the hood I could see where the technician had taken my manifold apart because the color marks on the screws were not aligned indicating that they were loose. The noise was caused because they never screwed on the clamp connecting the hose from the inter cooler to the intake manifold, so it had popped loose creating a major vacuum leak which was also causing the power loss under boost. I'm so beyond trusting this dealer to fix any work on my car that I repaired it myself by tightening the clamp and screws. Thank god I have full power back and a normal sounding engine in my $35000 sports car with 2600 miles on it after fixing it myself. I'll have to think of them and their terrible deeds every time I drive my car now in the bright sun when I see the remaining scratch in front of me on my window always concerned of what is going to break next. Is that the treatment and quality you get when you purchase a Subaru? I’d never buy a car there again or take one in for service to that dealer, or recommend anybody else to. Thanks a lot for the most stressful shopping experience of my life when I handed the dealer a 35000$ sale on a silver platter. I will never trust Subaru again and I am not satisfied with the resolution provided by your Customer Service or the dealership. I wanted to make sure that you know how your customers are being treated. If there were any justice in the world to make things right that dealer should be stripped of it’s license to sell Subaru vehicles and I should get a new car to replace it. More
by grecod
Employees Worked With
Frank Taliaferro, Gene Broomall, Ralph Cintron, Chris, Joyce Ogden
May 12, 2013
Avoid this dealership at all cost. My wife and I had purchaced a vehicle in 2010. The vehicle no longer suited our needs due to fuel economy and functionality. The sales department offered us $5, 000 le purchaced a vehicle in 2010. The vehicle no longer suited our needs due to fuel economy and functionality. The sales department offered us $5, 000 less than a dealership down the road. When confronted with this fact they promptly offered us what the other dealership had. I found this offensive. This is how they treat return business. If you do not mind being swindled out of your money this may be the dealership for you. More
by foolhouse1
Employees Worked With
farid
April 17, 2013
I recently purchased a 2013 Nissan Pathfinder from Concordville Nissan. What a great experience! Everyone in the dealership was friendly and helpful. From the receptionist to my salesperson, the sal Concordville Nissan. What a great experience! Everyone in the dealership was friendly and helpful. From the receptionist to my salesperson, the sales manager and finance manager all were respectful of my time and seemed to really value my business. No one wants to hang out in a car dealership for hours. Their 19 minute or less guarantee was true. Thank you! When my car was delivered, my sales person showed me every feature of my new car. I highly recommend this dealership and the 2013 Nissan Pathfinder! More
by Stephenandtodd
Employees Worked With
Remmington
April 03, 2013
I had a great experience purchasing my new Nissan Versa at the Concordville Nissan. I was just recently involved in a car accident and my car was totaled. The whole process with my insurance company was st at the Concordville Nissan. I was just recently involved in a car accident and my car was totaled. The whole process with my insurance company was stressful and purchasing my new car was painless due to the great staff at the dealership. Charles DeSantis was very helpful and was able to meet all my requests with finding a new car. I would recommend Concordville Nissan to anyone who is looking for a new car. Great service. More
by sroop825
Employees Worked With
Charles DeSantis
January 23, 2013
I spoke with a gentlemen by the name of Amit on the phone this evening about a truck on the lot. Unfortunately, it appears we couldn't come to an agreement on price. I also need to say it appears, that Con this evening about a truck on the lot. Unfortunately, it appears we couldn't come to an agreement on price. I also need to say it appears, that Concordville either paid too much for the vehicle from auction or gave up to much on trade, either way the truck is not worth the price asked. Second and most important. Someone of importance in Concordville management needs to address the concerns/negativity on this website. It also, had a part in driving my business away. More
by danshall
Employees Worked With
1
December 19, 2012
Worst experience i ever had in a shop ,they just wanna take your money they think we are all stupid and try,i know a lot about car in special subi's but i dont have much time to work on my car and i said take your money they think we are all stupid and try,i know a lot about car in special subi's but i dont have much time to work on my car and i said to take it here ..i end up getting in a fight even with the manager ..if you car at your car and your money stay away from this place .I will never go back More
by matza0506
Employees Worked With
All of the inclusive the manager
October 25, 2012
Avoid Concordville Subaru / Nissan as they are only interested in a quick buck at your expense! My wife dropped off the car at the service department to have some work done due to a flood. She presen interested in a quick buck at your expense! My wife dropped off the car at the service department to have some work done due to a flood. She presented an insurance estimate and everything seemed fine. I called a couple days later to see what they found. They had not started the work yet and I authorized them to start the work according to the estimate. My wife pick up the car and they pressured her into paying a $97/hr labor rate when the estimate called for $48/hr. This was the first time they indicated they would not accept the insurance labor rate. They said their labor rate was posted on the board and that is what they were owed. I went down to discuss the bill after payment and spoke with Tim in the Nissan Service Department as the Subaru Service Department was closed. Tim seemed to acknowledge that things were not handled correctly and had me go back to the insurance company and have them write the estimate with a mechanical labor rate instead of a body shop labor rate. I then spoke with Matt in the Subaru Service Department. They stated the allowance was not enough and that he would call the insurance company. All I kept hearing from Matt was that the insurance company never called him back. (The insurance company was always prompt with my calls and emails.) Next I went to Gene, the Service Director. He also stated he would make an inquiry with the insurance company. After more than a week he told me they never returned his call. I asked that he call the supervisor if he was having problems. Suddenly he made contact with the Claim Representative the next day. Gene told me that they would not increase the labor rate. He continued to say that Matt told him my wife agreed to the $97 dollar labor rate. Well, either Matt or Gene is a liar. Funny, in all the calls I made, nobody told me before that my wife agreed to the labor rate - which she did not. I sent an email to Stuart who is co-cowner of the dealership. He also pointed to the fact that their labor rate was posted and thought the real issue might be with the insurance company. Obviously the problem is with Concordville Subaru / Nissan. There was no need to address anything with the insurance company until my wife was pressured into paying the bill they presented. Stuart seems to think they are OK with surprising us with an additional $49/hr an hour because it was posted on the board. Is that how you would want to be treated? Avoid this dealer! More
by 2009 Subaru owner
Employees Worked With
Matt, Gene, and Stuart
October 12, 2012
Was interested in purchasing a BRZ from this dealer. I called ahead and asked if they had any in stock and I was assured they had one and that I could test drive it as well. I drove an hour and a half to called ahead and asked if they had any in stock and I was assured they had one and that I could test drive it as well. I drove an hour and a half to get to the dealer only to wait 45 minutes to be helped. And the icing on the cake is that I waited all that time only to be told that I would have to purchase the vehicle before I would be able to test drive it. Is it even a test drive at that point if I own the vehicle? They said that since it is such a popular car that the customers wouldn't buy it if there were miles put on the car from test drives. This makes no sense to me, if its such a popular car wouldn't customers purchase it regardless if it has an extra 10 miles on it? I ended up having to drive another two hours to see a similar car at another dealer where I ended up purchasing the car. So congratulations concordville subaru on losing a sale and life long customer. More
by frangi
Employees Worked With
Rich
October 02, 2012
Two months after buying a car from this dealership, I returned because of a problem with the car. I asked to speak to the manager and then to the owner. I was assured that someone would get back to me, returned because of a problem with the car. I asked to speak to the manager and then to the owner. I was assured that someone would get back to me, but of course no one ever did. I expressed my displeasure and told Mr. Marlin that he just lost the sale of two new cars as both my husband and I would be looking for new vehicles within the next year. He then told me...."If you only knew how many times I have heard that." Well, that shocked me that so many other people had obviously purchased cars from this dealership and were unsuccessful in trying to have their problems rectified. So, not only was I not heard or listened to, I was completely ignored by this dealership. We will never purchase from them again, and I tell people not to go there whenever I hear Nissan of Concordville brought up. Even if they didn't rectify my problem to my satisfaction, I would have been content had someone at least taken the time to respond to my complaint. That, in the end, was when I made my decision to never, ever buy from that dealership again. In fact, Nissans themselves are also probably out of the picture. Toyota here I come! More
by mhirt
Employees Worked With
Chuck Marlin
