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Concordville Nissan

Glen Mills, PA

Overview
Employees
Reviews
Vehicles
4.8
1,602 Reviews
Our mission: Concordville Nissan has a commitment to extraordinary customer service. We deliver the right car, at the right price, and provide great service to back it all up. All of this and more results in an exceptional vehicle purchase and ownership experience unlike any other!
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452 Wilmington West Chester Pike

Glen Mills, PA

19342

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Showing 1,602 reviews

November 01, 2021

Great place, good salesman, Jose easy to work with and very helpful. Will recommend him to my family and friends More

by mdolly_19050
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Concordville Nissan responded

Hi, mdolly_19050! We're happy to hear that working with Jose and Will earned us your recommendation. We hope to work with you again soon. Have a great day! - Chuck DeSantis - General Manager

October 31, 2021

PROBLEM NOT FIXED Transmission acts like it did before PROBLEM NOT FIXED Transmission acts like it did before repair Now what happens? I assume original diagnosis was incorrect and I did not need a new More

by billmachinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Horkan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Glenn
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Nov 09, 2021 -

Concordville Nissan responded

billmachinton, We would love to try and rectify the issue with your car. When are you available to bring the car in for a road test with Our Service Manager? Let us know what works for you.

October 31, 2021

Everyone was very nice and helpful and explained everything to me especially Brandon my sales person. I would definitely recommend Concordville Nissan. More

by mscanlon0
Recommend Dealer
Yes
Employees Worked With
Ryan Eckberg, Nate Elliott, Brandon Marando
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Nov 01, 2021 -

Concordville Nissan responded

Hi, mscanlon0! Thank you for the stellar review. We're happy to hear that working with Brandon and the team earned us your recommendation. We hope to work with you again soon. Take care! - Chuck DeSantis - General Manager

Nov 02, 2021 -

Concordville Nissan responded

Mscanlon0, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We hope to see you soon!

October 30, 2021

Poor communication. Doesn’t care about customer. Service writer did not return call or communicate until complained to Nissan. Car still seems to lag and not respond well when starting sometime More

by billmachinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Glenn
Report | Print
Nov 09, 2021 -

Concordville Nissan responded

billmachinton, We would love to try and rectify the issue with your car. When are you available to bring the car in for a road test with Our Service Manager? Let us know what works for you.

October 29, 2021

If the car is in the workshop for a good period of time and worked interior please be courteous to freshen it up. You cannot give back a vehicle that reeks of mechanic oil and stuff. No excuse to not clean More

by Balaji.ramdoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Glenn
Report | Print
Nov 01, 2021 -

Concordville Nissan responded

Balaji.ramdoss, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. We would appreciate the chance to freshen up your interior for you. Thank you for your patience and we hope to see you again in the future. - Chuck DeSantis - General Manager

October 29, 2021

I picked the car up and two days later The car wouldn’t move when put in drive. There is a problem with the transmission. It’s a known issue on this vehicle that is only 10 years old. Sad! More

by 7779311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Glenn
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Nov 01, 2021 -

Concordville Nissan responded

7779311, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Please give our services a call so we may review the concern. Thank you for your patience and we hope to see you again in the future. - Chuck DeSantis - General Manager

Dec 21, 2021 -

7779311 responded

Hi Joe, I had the vehicle towed back to you last Friday. The first thing they said was that the car needed a battery. I had just put a battery in it in September. They told me that because they didn’t install the battery they couldn’t honor any warranty. I gave them the number to the shop and they did state that the battery was just installed in September. Savannah said we can take your battery out you can return it and we can charge you for a battery. So my daughter goes picks up the battery and returns it. The next morning they call and say your correct it’s the transmission and part is $4000.00 and the labor is $2000.00. That will be $264.99. I have the mileage records from the last time the car was in their shop and this time. The car has maybe 10 miles on it. If they could see that it’s the transmission now, they knew it was the transmission when they serviced the recalls because the car hasn’t been driven. They charged me for a battery and a diagnostic for a car that had been previously serviced by you. The only reason why I had the car returned to your shop was because I wanted to give Nissan a opportunity to look at the car again considering there is a known transmission issue with this make and model year. I would not have incurred an additional expenses for a battery when it was clear that the battery was not the issue. I feel that these charges are unfair since the issue is clearly the transmission. I would like you to uninstall the battery and remove it from the final bill in addition to the diagnostic fee that I was never told about when I spoke to Savannah.

October 29, 2021

Excellent!! Great!! Outstanding!! Service was great. Wait time was minimal. Always a great experience. I live less than 5miles from another Nissan dealership and I chose to use Concordville instead. Once aga More

by Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Glenn
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Oct 30, 2021 -

Concordville Nissan responded

Allen, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2021

Was overdue for 10K maintenance. Took Murano in for nail in front tire. Fixed tire and did 10K maintenace with no waiting and had 2 free maintenance offers. More

by lkfassoc
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maraj Martins
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Oct 30, 2021 -

Concordville Nissan responded

Lkfassoc, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We hope to see you soon!

October 29, 2021

Terrific service for state inspection, hood latch recall and complimentary oil change. Car ready when promised and they also vacuumed the interior. Great customer service. More

by jmcgoldrick13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2021 -

Concordville Nissan responded

Jmcgoldrick13, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 28, 2021

The salesperson was absolutely professional and generous. I was solely responsible and knowledgeable. I will refer my salesperson to others. More

by bboyer1226
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Marando
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Oct 29, 2021 -

Concordville Nissan responded

Hi Bboyer1226, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Concordville Nissan

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