Conicelli Hyundai

This is the second time I have purchased a car from Conicelli. The Sales person Casey Wheat did a very good job in providing the car I wanted at a very fair price. I give Casey a grade "A" in customer Conicelli. The Sales person Casey Wheat did a very good job in providing the car I wanted at a very fair price. I give Casey a grade "A" in customer Sales and Service. More

Rob gave us a great deal on the first visit. We shopped several other dealers and Rob gave us the best deal with out playing games that other dealers were playing. several other dealers and Rob gave us the best deal with out playing games that other dealers were playing. More

My experience with Conicelli is probably as bad as it gets. I guess I will give you a start to finish run down to give a full understanding of how poorly this dealer treats consumers. If you just want th gets. I guess I will give you a start to finish run down to give a full understanding of how poorly this dealer treats consumers. If you just want the bottom line, well it is that this dealership will pull every bad practice you can think of that give a bad name to the industry. I first started contact with the dealership via their website where I spoke with Denise Kubicki. I explained that I was looking for a 2012 Hyundai Elentra Limited with the technology package. I explained I was only interested in the color blue and asked if they had it in stock. After placing me on hold in chat for 2 minutes she told me that they did have the car in stock but I should come in quickly before someone else buys it, she also offered to take a $500 deposit on the car. When I advised I'd need a quote in writing before I could consider this, she put me on hold again, this time for 5 minutes while she spoke to a manager. She then told me she could send me a "generic quote" because they can’t negotiate price through the internet. I waited 10 minutes, no quote. I was then told I had to logout of chat so she can send the quote. I received a quote of exact MSRP. I emailed back to setup an appointment for a few days later but declined the deposit option since there was no price negotiating done online. When I arrived at the dealership for my pre-scheduled appointment with Jason Rin, the first question he had was what kind of car was I interested in. I was confused since I was there for an appointment to test drive and negotiate price on a Blue 2012 Elantra Limited with tech package. When I said that his immediate response was "Oh, I’m sorry we sold that car earlier today." I was disappointed but it happens, I thanked him for his time and explained I wasn't interested in looking at a different car. He immediately asked me to wait while he checks with his manager to ensure he had the correct information (manager was Oliver Woolfolk). He returned happily with a little tag with the car info and the exact stock # of the car I came in about. He explained he was mistaken and the car was not sold, it was inbound to i9nventory and has not yet arrived at the dealership. It should arrive in few days but he could not give an exact date. I found this suspicious since that meant either the internet rep was providing inaccurate information, or he was, or his manager. Anyway I decided to continue and test drive anh Elantra that was same trim and options but in bronze, then we could talk price on the blue one. Test drive went great and I told him I was interested, he would not talk price till having my trade in valuation done first (red flag), the valuation was ridiculously low of course, it was $2100 less than what I was offered by another dealer and $3500 less than Napa trade in. I refused of course. He shuttled between me and the manager several times, with the manager going out to look at the car again, walking right past me each time ignoring me. They raised their trade in offer by $1700 falling a bit short, but I wanted the car so I said lets talk price on the Elantra, then I was told that the MSRP price was not negotiable. I said that was ridiculous, and I showed him a quote I had on the exact same car in a different color for $989 less than MSRP from another dealer in the area. He again for what had to be the sixth time went back to his manager. He returned saying that the quote was for the same car but it was for what that dealer had in stock, and that dealer does not have one in blue, for the blue one Id have to pay MSRP. I reminded him he doesn’t technically have a blue one either on the lot. I declined and said I’d keep looking, he said he would get his manager so we could speak with him directly. I agreed but told him I was stepping out for a cigarette. He came out moments later and thanked us for coming, obviously indicating we were not good enough to speak to the almighty Oliver Woolfolk. In conclusion, we were there about 2.5 hours, test driver was about 30 min (both my fiancé and I test drive the car). Out of the remaining 2 hours more than half the time was spent waiting for him to get his managers permission for something or the other. The manager had lots of opportunities to speak with me directly even walking past me twice during the trade in valuation. Instead he decided to ignore me. I guess making a purchase of in excess of $23,000 is not worthy of his time. (Not like the place was busy either). After this fiasco, even though the Elantra is a beautiful car to drive, I can’t trust purchasing one when the dealership acts this shady. Shady Practices Summary: (I might of missed some, I’m not an expert at being shady, these are just the obvious ones) 1- Tried to take deposit on car they didn’t have stating they had it on lot? 2- Bait and switch when I arrived 3- When bait and switch failed continued story with “car is coming in some day soon” 4- Attempted to undervalue trade in by over $2000 from offer from other dealer 5- When trade in undervalue failed, inflated purchase price to counterbalance. 6- Refused to provide any quotes or valuations in writing outside of MSRP purchase price, would not provide trade in info in writing. My fiancé and I plan on educating our family, friends and clients on the practices of this dealership so they do not waste time or money. I figured in writing this review I’d do the same for anyone else who looks into the dealership. More