Conicelli Toyota of Conshohocken

Mark Elmore, Service Manager, was extremely professional, kind and knowledgeable a he helped me exchange my car for a 2021 Camry due to the recall of my 2018 Camry. I cn't thank him enough for his help and kind and knowledgeable a he helped me exchange my car for a 2021 Camry due to the recall of my 2018 Camry. I cn't thank him enough for his help and time that he gave us to make us feel comfortable about the exchange. I have in the past referred family members to Conicelli Toyota and certainly will continue to do so given the excellent service Conicelli continues to provide. Thank you Mark Elmore for you wonderful leadership. Regina Meacham-Devero More

Conicelli Toyota is no better than any dishonest used car dealer. It started when they sent a “temporary” VIN number with the quote they sent for the car I was ordering. Be careful with this temporary VIN be dealer. It started when they sent a “temporary” VIN number with the quote they sent for the car I was ordering. Be careful with this temporary VIN because if you are in PA you need to have insurance when you pick up the car, and if you insured the temporary VIN, and they give you a car with a different VIN, your insurance company can deny a claim if you do not have the correct VIN number on the policy. Something I found out on my own when I compared the VIN on the vehicle with what was insured. I would be okay if that were the only problem. When I purchased the car they asked for a deposit. We agreed to the deposit, I gave them my credit card and they checked it while we were on the phone. All good, right? They did not take the deposit, and I am left with the understanding that the deposit was paid. When I showed up at the dealer, they were having trouble finding my deposit, but came out and said it was ok. What they did was commit fraud. Conicelli Toyota unilaterally decided that I still owed the deposit and without my knowledge or approval, stole the money from my credit card account. Charging my credit card for the deposit without telling me is dishonest, stealing and fraud. Someone needs to be fired before they get Conicelli sued. If that isn’t enough there’s more. When I received the original quote I was given an agreed upon amount, with the $2,500 non negotiable fee added to the quote they sent me earlier in the evening. I asked about the fee and they said they tacked it on as the “delivery premium” and refused any negotiation. So now my transaction is handed to a normal sales person Eddie. So I am anxiously waiting for my car to be built and delivered. The day the car arrives, Eddie calls and tells me that it is ready. I ask him the out of the door price to validate that it is the same as I was quoted. He said he would check and call me back. That should have been my first suspicion. When he calls back he gives me a price that is higher then the original quote. I read him what I was sent and he says “I can work with that.” I think we’re good and I go to pick up the car, and there on the paperwork is the higher price he gave me on the phone. Thank goodness I had the same original quote we talked about a day ago on paper. He took his paperwork to another room and came back with agreed to amount. It felt slimy that He brought out paperwork with the higher cost quote that we already addressed the day before. So what should have been a positive experience purchasing a new expensive car, ended up being an extremely stressful and disappointing nightmare. I can say two things after this: think twice before giving any business to Conicelli and I will not be returning to Conicelli for any future purchases or service. More

I have been a customer at Conicelli for about 16 years. To date, I have had nothing but great experiences there. They are kind, courteous, efficient and not afraid to go the extra mile to help a customer To date, I have had nothing but great experiences there. They are kind, courteous, efficient and not afraid to go the extra mile to help a customer. I would recommend them to anyone. More

The best!! we have only used Conicelli and own 3 Toyota's. Ask for Bob Calhoun. in service dept. He is an angel. excellent customer service. Toyota's. Ask for Bob Calhoun. in service dept. He is an angel. excellent customer service. More

I have bought six cars from Conicelli Auto and George Giannakopoulos. They have treated me like family and have always helped me choose the right car/suv and financing. They are like family to me. I woul Giannakopoulos. They have treated me like family and have always helped me choose the right car/suv and financing. They are like family to me. I would never go anywhere else to buy a car. I could not recommend them higher. They are the best, by far, I have ever experienced! More

Worst experience ever purchasing a vehicle. I would never set foot on their property again . Was lied to, amd they changed the price on the vehicle when I went to pick it up. Of course they charged me more. set foot on their property again . Was lied to, amd they changed the price on the vehicle when I went to pick it up. Of course they charged me more. I still don’t believe what took place. Spoke to the general manager and the owner. They basically said too bad. More

Ryan was a total professional. Another great deal! TJ worked another great deal for our family as well! Both highly recommended. worked another great deal for our family as well! Both highly recommended. More

Before you take the car home, please make sure the car has all the parts that were shown to you. The dealership can remove the items from the car after they would show you the car. BIG LIARS and NOT TRUST has all the parts that were shown to you. The dealership can remove the items from the car after they would show you the car. BIG LIARS and NOT TRUSTWORTHY AT ALL!!!!! I test drove my hybrid and negotiated the price a little bit. It was my first certified car so I trusted the dealership. After finalizing the price, as I started to finish the paperwork, my kids (both less than 5 years old) started crying so we started to rush. After making the payment, I left. It was the next morning when I realized that they removed the (a) wheel covers, (b) all four mats, and (c) rear fender cover, and (d) didn't give me the duplicate key. When I realized it, I called the sales agent (Fahd) told me that the car was without the duplicate key (what a big liar he is!!). He didn't tell me that earlier. Regarding other parts, he said he saw wheel covers when I test drove the car, but they were removed because they reduced the price for me. No comments about other missing pieces. When I talked to the manager and complained about my experience, he pushed back, and when I said I want to return the car - he asked me to come the next day and get the parts (only if they still have them). It was after multiple calls. I decided not to go back as it was almost 60 miles away from my house. But I would never go back to this dealership ever. Stay away - these guys are thief and liars. More

The Sales Person "EVAN" was amazing!!. He was not pushy, listened to what I was looking for in a car. My last car (Camry) was just totaled in a car accident. I have always felt safe in my Toyota's. Solid ca listened to what I was looking for in a car. My last car (Camry) was just totaled in a car accident. I have always felt safe in my Toyota's. Solid car, easy to drive, Low Maintenance, if you take care of them. Even in the accident that just happened, if it wasn't for it being a Toyota Camry I think it could have been worse. But Evan, after listening to me, looked for something that would meet my needs. He found the one that I would like. He showed me everything on the car. I didn't have much time to sit in the dealership, so I ask if he could text me some info. He was able to get data rather quickly. He knew my time was limited, but he was able to set up time to get what I needed to make my decision. He knew I wanted a Camry, and selections were limited. But he kept me informed. He found me a car and I was thrilled. Evan was amazing, very professional, yet personable. .He also introduced me to his finance He too was very helpful, he too was amazing. . EVAN has a great personality, fantastic business sense, very professional, yet personal to understand customers needs/request. He made me feel very comfortable to know he was on my side, not a pushy sales person. Trust and honesty in a sales person is big in my book. Makes you want to come back!!. Which is why I have not come back to Conicelli for many years! The last sales person that I spoke with there did not want to step out side on a cold day to answer a few questions. He advised it was very cold and blustery outside! And if I would let him know which car it was interested in, and tell him the questions I that I had, he would answer them or me. But I had to come inside. Haven't been back since then. So thank you for changing how you do business. I love my Toyota, as I feel like I am a home again. Safe and Sound!! Thank you EVAN!!! AND, Thank you Toyota!! for making such a great car!!! More