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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
792 Reviews

792 Reviews of Conicelli Toyota of Springfield - Service Center

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August 19, 2024

Very grateful to Frank who assisted me with the drop-off, and filled me in with all the information about my appointment. My vehicle was serviced and available for pick-up when promised. More

by rhess617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Aug 20, 2024 -

Conicelli Toyota of Springfield responded

Thanks for choosing Conicelli Toyota of Springfield to maintain your vehicle's performance. We appreciate your business. Paula d., Customer Relations

August 19, 2024

Got my car inspected and was not told if I passed or failed. So assumed I passed until I noticed the new 11/23 sticker on my car and it's August 2024. And the service manager was present at the time bec More

by FMITCHELL64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack DePre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Conicelli Toyota of Springfield responded

Sorry to hear of your recent service visit that was not up to your expectations. I shared your concerns with our service manager Jack DePre. I am sure he will be reaching out to assist you with these issues. Paula d., Customer Relations

August 19, 2024

Bolts missing from bottom cover plate. Antifreeze was low and not added or told of it. More

by mjw508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Conicelli Toyota of Springfield responded

Sorry to hear of your recent service visit that was not up to your expectations. I shared your concerns with our service manager Jack DePre. I am sure he will be reaching out to assist you with these issues. Paula d., Customer Relations

August 17, 2024

Friendly staff! Clean facility. Work was done in a timely manner. We have been customers since 2009. More

by RJTCET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Vanhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star rating and kind words. We appreciate your business. Paula d. Customer Relations

August 17, 2024

Clean facility with friendly and professional staff. Alisa helped me out with my needs and even offered the promotion to make sure my future needs were met. She had such a warm and welcoming attitude th More

by JAM9400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star rating and kind words. We appreciate your business. Paula d. Customer Relations

August 17, 2024

Yes, Conicelli Toyota of Springfield is a good place to purchase a car and to have your car service. More

by skingw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star rating and kind words. We appreciate your business. Paula d. Customer Relations

August 17, 2024

Very pleasant workers finished job quick would recommend to others Will continue to be my car service center More

by rfwelchjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hoyle
Aug 19, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star rating. We appreciate it! Paula d., Customer Relations

August 13, 2024

The checkout process was long and tedious. It shouldn’t be so hard to pay. More

by caramcmwing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea who I dealt with.
Aug 14, 2024 -

Conicelli Toyota of Springfield responded

Sorry to hear your check out process took too long. I shared your concern with our service manager with hopes to correct the situation so it doesn't happen again. Thank you for your business. Paula d., Customer Relations

August 13, 2024

The service is great, staff is professional and proactive. I have been coming here for at least 8 plus years and feel confident in leaving my car for service. More

by LDGROOVER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the five star review! We appreciate your continued loyalty!. Paula d. Customer Relations

August 13, 2024

Great customer service. . appreciate the attention to detail.. especially my request regarding the prep and placement of my inspection stickers. Clean and straight! Thank y More

by radelcampo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My apologies.. I forget the name of the Service Agent I worked with
Aug 14, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the five star review! We appreciate your business. Paula d. Customer Relations

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