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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.4
837 Reviews

837 Reviews of Conicelli Toyota of Springfield - Service Center

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June 06, 2025

Hood has waves after the repair was done. I intend to come back in to discuss. More

by CRAIGDORAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Conicelli Toyota of Springfield responded

I shared your concerns with our service manager Jack DePre. Please reach out to him either by phone or, as you stated, you want to return to our service center. We appreciate your business. Paula d., Customer Relations

June 06, 2025

Thoroughly satisfied especially with Yahsiah. A consummate professional with a wonderful personality .Great customer service. More

by AUNTMO43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yahsiah Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Conicelli Toyota of Springfield responded

Thank you for this great review and positive feedback. We appreciate your business. Paula d., Customer Relations

June 06, 2025

They made me change the navigation disc panel for no reason. They are exploiting customers to make money. More

by temilolaesther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Conicelli Toyota of Springfield responded

I shared your concerns with our service manager, Jack DePre and asked him to review this and reach out to you. We appreciate your business, Paula d., Customer Relations

June 05, 2025

I needed the inspection with tire rotation. The technician destroyed the wheel lock key, and they asked for $480 to removal the wheel lock. Funny enough, that were a new set I bought from them More

by TUANLE315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx xxx
Jun 05, 2025 -

Conicelli Toyota of Springfield responded

Tuan, I am sorry to hear that your recent experience with our service center did not meet your expectations. I shared your concerns with our service manager Matt Hoyle and asked him to review this and assist you. We appreciate your business. Paula d., Customer Relations

June 03, 2025

Frank is the best in the service dept! All the problems were resolved. Thank you More

by Nanette21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank service
Jun 03, 2025 -

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciated the opportunity to assist you! Paula d., Customer Relations

June 02, 2025

The service was good and the staff was very helpful. The issue was for a 6 month service and brake change it took 4 hours. That did limit me as to what I could accomplish that day. More

by PSTATHACOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yahsiah Mays
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Conicelli Toyota of Springfield responded

Thanks for choosing to service your vehicle with our dealership. We appreciated the opportunity to assist you! Paula d., Customer Relations

May 30, 2025

My car was at Conicelli's for maintenance, a recall, and new tires. I was able to wait at the dealership, and the waiting room was great - with coffee and good WiFi, so I was able to get some work done. More

by AHAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Conicelli Toyota of Springfield responded

Thank you for servicing your vehicle with our dealership. We appreciate the positive feedback and five star rating. Look forward to assisting you in the future! Paula d., Customer Relations

May 30, 2025

Highway Robbery! $600 to replace an exterior door handle and they didn’t fix the dent!! Disappointed! More

by staceystanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Coffin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Conicelli Toyota of Springfield responded

Sorry to hear you were disappointed with your recent service visit. I shared your concerns with our service manager and I believe he is going to review your visit with you. If not, please contact Matt Hoyle at 610-690-6000 ext 5068. Paula d., Customer Relations

May 26, 2025

Up to my last appointment I’ve been very satisfied with the service and quality of work that I received at the Conicelli dealership in Springfield PA My appointment for an oil change was at 10 AM. I c More

by AL100SFD
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Lionel Evans
May 27, 2025 -

Conicelli Toyota of Springfield responded

I am sorry to hear your recent service appointment did not meet your expectations. I shared your concerns with our service manager and I am sure he will be reaching out to you. Paula d., Customer Relations

May 25, 2025

Making the appt took 3 phone calls in addition to setting it on you website. The first 2 callers claimed neither I nor the rav4 had ever been to Conicelli. I was told after I dropped off that I had no appt a More

by MM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yahsiah Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Conicelli Toyota of Springfield responded

MM, sorry to hear about the confusion with your recent service visit. I shared your concerns with our service managers so that we can avoid situations like this in the future. We appreciate your business. Paula d., Customer Relations

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