Conicelli Toyota of Springfield - Service Center

Always good customer service and very informative and helpful . The staff is awesome and always prepared to assist you in any issue that may arise. helpful . The staff is awesome and always prepared to assist you in any issue that may arise. More

The customer service was knowledgeable and courteous. Called when my vehicle was done and updated me on the condition of my tires. Called when my vehicle was done and updated me on the condition of my tires. More

I brought the car in for an intermittent radio issue where it stopped working. I showed the attendant a video of it happening. Also showed it as being a common problem on the internet. After a full day where it stopped working. I showed the attendant a video of it happening. Also showed it as being a common problem on the internet. After a full day in the shop, they did Nothing. The paperwork said "could not duplicate the problem" . The attendant told me I could try disconnecting the battery to reset, as well as several other things. Imagine telling a customer to disconnect a 260 volt Hybrid battery!!!. Why didn't they do it? The problem still persists. I also called them around noon asking if the car was done. I knew it was because the Toyota app showed the car doors windows that had been open were then closed and the car moved into the parking lot, where it stayed. I was told no and that they hadn't heard back from the technician. I finally drove over around 3:30. They told me that I was called to tell it was finished. Major xx. I know that I will have to take another day off of work and return it again to see if they will actually do something with the problem. We are all just numbers, but being treated like one is not how service departments should operate. More

They are wonderful and always take care of the customer! Always provide the best possible service! Always provide the best possible service! More

The inspection was thorough and not too expensive. I bought the Car at Conicelli and love it. I bought the Car at Conicelli and love it. More

Good service. Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace work Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace workforce regardless of what people think. Quality interpersonal relationships is of great importance in any service industry. More

The service and sales people are very nice and helpful. I had a very pleasant experience. I had a very pleasant experience. More

Alissa was very efficient when entering and had good follow through with additional work needed. Bill was outstanding bringing me to the Mall as well pick up!!! Checking out another pleasure with Alis follow through with additional work needed. Bill was outstanding bringing me to the Mall as well pick up!!! Checking out another pleasure with Alisa.Made the cost of the bill a little less painful. More

Advisor ALEX 4107. TAG#28 06/05/2025. MO# 10813 I do not recommend this dealership because they could not do the basic work of registering the SRS airbag module for me TAG#28 06/05/2025. MO# 10813 I do not recommend this dealership because they could not do the basic work of registering the SRS airbag module for me on a 2023 Prius. Their mechanics do not know the basic procedures for repairing electronics and programming the ESU. Look for others. At the service center, I asked many times, explaining that I need to adapt, register, and link the new SRS Airbag module. Link it to the security key. I also explained that there are two codes U012587, U015187, this is a consequence of the SRS module not being registered in the car in the smart key system. When scanning, TechSream shows in red text that ESU registration is needed. As a result: They charged me $190 for diagnostics that I did not ask for. Instead of professionally registering the SRS airbag module, and then resetting the brake memory and, as a result, zero point calibration, they tried twice to calibrate the brakes for which there were two codes. After which they told me that they could not calibrate the brakes for an unknown reason and they needed more time and $700 to find the cause. There was no cause for the problem!!! The SI program says that first you need to calibrate and initialize the brake system when replacing the SRS module, and THEN write the ECU security, but the calibration will not start until the security key is written to the SRS module. The mechanic should know this > More

Great experience with the service department. Everything was quick and as expected. Would definitely recommend to a friend. Everything was quick and as expected. Would definitely recommend to a friend. More