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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
795 Reviews

795 Reviews of Conicelli Toyota of Springfield - Service Center

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February 28, 2025

From start to finish, everything was handled quickly, professionally and accurately. All staff were very friendly. More

by jhardy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Marchesano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Devenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Conicelli Toyota of Springfield responded

Thanks for the five star review. We appreciate the positive feedback and your business. Paula d., Customer Relations

February 28, 2025

The service department was outstanding. Fast and efficient and work was performed properly. I would recommend them to anyone. Mays was great. More

by lewishokie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yahsiah Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Conicelli Toyota of Springfield responded

Thanks for the five star review and kind words. We appreciate the positive feedback and your business. Paula d., Customer Relations

February 28, 2025

The service department went above and beyond. Mays is an exceptional employee. I would highly recommend them. More

by lewishokie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yahsiah Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Conicelli Toyota of Springfield responded

Thanks for the five star review and kind words. We appreciate the positive feedback and your business. Paula d., Customer Relations

February 26, 2025

The prices are outrageous. The employees are very nice, but the time you are expected to wait is unreasonable. After paying $498 and waiting almost 3 hours for "routine mainten More

by MARG287
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Conicelli Toyota of Springfield responded

MARG287 - I believe our service manager has been in touch with you regarding the concerns mentioned in this review. If not, please contact me so I can have him reach out promptly. Paula DiGiacomo, Customer Relations 610-234-2200 x 1213

February 24, 2025

He was fast and professional and communicated with me well He even called me to say my car was ready when I left to get my phone More

by willchen6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yahsiah Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Conicelli Toyota of Springfield responded

Thanks for the five star rating; we appreciate your business and hope to continue to meet your expectations! Paula d., Customer Relations

February 21, 2025

I had a good experience I only wish it was good everytime as in the past it wasn’t. But you improved. For sure. More

by SCARPATOFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Conicelli Toyota of Springfield responded

Thanks for the five star rating; we appreciate your business and hope to continue to meet your expectations! Paula d., Customer Relations

February 20, 2025

Great experience first time buyer at Conicelli . Great customer service. And so far, a great car More

by davvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Cinnotti
Feb 20, 2025 -

Conicelli Toyota of Springfield responded

Thank you for the five star rating. We appreciate the positive feedback and your business. Paula d., Customer Relations

February 19, 2025

Bill was very helpful in the service department and informed me of the work needed More

by BABE2381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill in service
Feb 20, 2025 -

Conicelli Toyota of Springfield responded

Thank you for the five star rating. We appreciate the positive feedback and your business. Paula d., Customer Relations

February 15, 2025

Service intake representative not as knowledgeable as should be about vehicle inspection requirements required to charge total cost. More

by allreds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Conicelli Toyota of Springfield responded

We appreciate the four star rating and you sharing your concerns. I'll be sure to send them to our service manager for his attention. Paula d., Customer Relations

February 12, 2025

It was ok. But they scratched my car and haven’t done anything about it yet. The manager called but he never followed up. I’m a little disappointed because ever More

by lawrence15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack DePre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Conicelli Toyota of Springfield responded

I apologize for any inconvenience you experienced during a visit to our service center. I've shared your concerns with our service manager this morning and asked him to review the issues and find out what took place. If you would like to share your contact phone # with me, I'll be happy to pass it on to him. Paula d., Customer Relations, 610-234-2200

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