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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
800 Reviews

800 Reviews of Conicelli Toyota of Springfield - Service Center

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February 10, 2024

Service writer Alissa was not friendly at all. I like to be greeted by a smile, and good morning. More

by Belld108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the four star review. I sincerely hope that your next experience with our service department puts a smile not only on your face but our service advisor's face as well! Paula D., Customer Relations

February 09, 2024

always charge for topping off my fluids, and they never add a drop of liquid More

by RICHARDFATTORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack DePre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Conicelli Toyota of Springfield responded

Richard, I shared your concern with our service manager, Jack DePre. I am sure he will want to assist you w/ this issue. Please call him at 610-690-6000 x 5090. Thank you Paula DiGiacomo, Customer Relations

February 09, 2024

They took care of inspection for purchase quickly. All was good. Thank you very much More

by PEGISSELMANN
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cincotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hoyle, Malcom Johnson
Mar 25, 2024 -

Conicelli Toyota of Springfield responded

Thanks for this five star review. We appreciate it! Paula d., Customer Relations

February 08, 2024

Scheduling was convenient and timely. Intake was courteous and pleasant. Service was completed as expected within stated time frame. More

by E Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the 5-star review; We appreciate your business! Paula D., Customer Relations

February 08, 2024

The service was excellent and quick. My problem was resolved without overcharging me, and with minimal effort. More

by Rita51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hoyle
Feb 09, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the five star review! Paula D., Customer Relations

January 04, 2024

What they did for me was good because I learn more about my car thank you Paul. More

by susankamara74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cincotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star review and positive feedback. We appreciate it! Paula D., Customer Relations

December 02, 2023

The Servicing Department is horrible. Wait times are always much longer than I have experienced with other dealerships. Omar is the name of one of the Service Representative here. He did More

by emailmesoon
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Dec 04, 2023 -

Conicelli Toyota of Springfield responded

I am sorry to read this review regarding your recent experience at our Toyota Springfield Service center. I sent your concerns to our service manager; I am sure he will want to speak with you. Could you contact me with your name and phone number so I can pass this on to Jack DePre. Thank you. Paula DiGiacomo, Customer Relations, 610-828-1400 x 1213

August 29, 2023

I worked with Bob regarding work on my truck. He was very polite, professional and did everything that was needed. I traveled from northern Virginia and was noticing my front wheels were shaking More

by flane23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob In the truck department
Sep 04, 2023 -

Conicelli Toyota of Springfield responded

Thanks again for sharing your recent experience with our Toyota Service Center. I'll be sure to share this with Bob and our service team! We appreciate your business. Paula D. Customer Relations

August 03, 2023

My car needed a repair immediately and I had to pull off the highway to the nearest dealership in Springfield. Omar in the service department was able to fit me in within 24 hours and kept me updated on my More

by Janine M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 04, 2023 -

Conicelli Toyota of Springfield responded

Janine, thanks for this great five star review. We appreciate your business and look forward to assisting you in the future w/ servicing your vehicle. Paula D. Customer Relations

August 02, 2023

Great dealership with great people working there in service i sales in bodyshop in parts so everyone is great asset to this dealership this is my honest opinion and i love everyone great customer servi More

by Sammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Vanhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Delos Santos, Dominic Conicelli, Jay Johnson, Walt Cornick, Malcom Johnson
Aug 03, 2023 -

Conicelli Toyota of Springfield responded

Thanks so much Sammy for this great review. We appreciate the positive feedback and your business. Paula D., Customer Relations

Aug 03, 2023 -

Sammy responded

I have been a customer of conicelli dealership since 4 years and to be honest everyone is so friendly and great service i love all the department there because i deal with them services,parts,sales,body shop,finance front desk all of the workers are so friendly and have a high quality of customer service i know couple workers there personally like Kayal From sales he is like my brother he the one brought me there because of Kayal my family member Baught couple cars and I bought couple cars just because of Kayal and i know ben from body shop they are all so friendly and great people work all of them is a great asset to this company keep up the great work guy’s love you all From sam saleem Uspk last mousine llc

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