I really want to be able to write a glowing review, but...I'm pretty disappointed. Our salesperson, Edgar Delgadillo, was so attentive and really great to work with as we were test-driving, considering, and then purchasing our car from Conklin in Newton. However, after signing all the paperwork, he handed us the (single) key. We asked for the second key, and were told they don't have it. This is a 2014 car--it doesn't matter if the trade-in didn't come with a second key, the dealership can cut one! I said we'd like a second key with the car, and was told no problem, they'll get it to us. It's been over 3 weeks now, at least 2 emails/week to Edgar and one to his manager, and we keep getting blown off. This is what I would expect from some shady alley-way car dealership, NOT a large successful one like Conklin.
When we got in the car, there were no floor mats. I've test-driven lots of cars--I know they take out the floor mats until the car sells. So I asked for the floor mats and was told the car hadn't come with them. Whether that's the case or not doesn't matter--the dealership can provide them (and it maybe costs them $10). But we got no floor mats--had to purchase them later.
Lastly, our title came a week after the purchase, and was filled with mistakes. My name was spelled wrong, Newton was spelled wrong (!!), and the title showed we had a lien on the car from a Midland National Bank in Newton. We live in Colorado...and paid cash for the car. I don't even know where they got these ideas. It was very strange.
We wanted to purchase from Conklin because my father-in-law has always had good experiences with them, but at this point, I cannot recommend them.