Conley Buick GMC

I had a great experience with the Sales team. I am New to the area and I would highly recommend them. Service was also great on my first visit. I am New to the area and I would highly recommend them. Service was also great on my first visit. More

Disappointing Service Department at Conley Buick GMC I purchased a new GMC 2500HD Denali from Conley Buick GMC in Bradenton, FL, back in 2022. While the sales department was fantastic, the service departm purchased a new GMC 2500HD Denali from Conley Buick GMC in Bradenton, FL, back in 2022. While the sales department was fantastic, the service department has been nothing short of a nightmare. Trying to get someone from the service department to answer the phone or schedule an appointment is nearly impossible. On one occasion, I was broken down on the side of the road and couldn't get through to them. I had to take my vehicle to another dealer (Sunset), where it sat for over a month before it was "repaired." Unfortunately, Sunset refused to do the job correctly, so I had to have an independent shop fix it. Recently, I took the vehicle in for a recall on the tailgate, which was opening by itself while driving—an incredibly unsafe issue. After finally securing an appointment, they disabled the tailgate completely and said they would contact me when the part was available. That was two months ago. Despite multiple attempts to follow up, they never called me back. After complaining to GMC directly, they verified that Conley had the part in stock and assured me Conley would contact me shortly. I did receive a text from Conley stating they had the part and would contact me the next day to schedule the appointment. That was 22 days ago, and I've heard nothing since. When I finally reached them today, they claimed the parts were not available. While I understand they didn't manufacture the vehicle, their responsibility is to fix the issues. Better communication and responsiveness from their service advisers would make a world of difference. Unfortunately, as it stands, I can't recommend Conley Buick GMC's service department to anyone. More

Finally! An awesome experience buying a new car!! Salesman Brandon Hartwig was fantastic. Personable, down to earth good person! Very patient and diligent. Go An awesome experience buying a new car!! Salesman Brandon Hartwig was fantastic. Personable, down to earth good person! Very patient and diligent. Got us into what we were looking for at price we are happy with! More

You know, I’ve been at Conley’s several times, oil change, tire rotation, etc.. and they’ve been very good at what they do. However, this last time, I had an 10am appointment and they knew I would be change, tire rotation, etc.. and they’ve been very good at what they do. However, this last time, I had an 10am appointment and they knew I would be waiting. They didn’t touch my vehicle until 12:30pm and were finished by 1pm. No apology, no nothing. Also, the “service manager” tried to upsell me on a full set of tires by showing me a little mud splatter on the side of the tire, and telling me it was dry rot. He must have been a “used car salesman” and put him in the service department because he couldn’t cut it anymore on the lot. More

Been here a few times for service. Overall good experience. However, last time I went, it took them 4 hours to swap out a couple valve stems and do a tire rotation. OK, I can get ov Overall good experience. However, last time I went, it took them 4 hours to swap out a couple valve stems and do a tire rotation. OK, I can get over it. However, they gauged huge marks in my back left wheel that they said they’d take care of. It’s been 2.5 months and they have yet to call me back to set up a time to fix their mistake. I’ve even called back 5x to try to get a hold of John, my service manager, and it’s the same old song and dance: he’s not available or he’s waiting on a loaner. Absolutely disgusted with this experience. More

My purchase at Conley BuicK GMC went perfectly. My salesman Richie Averill made the process a breeze. I’m looking forward to doing business with Conley again. My salesman Richie Averill made the process a breeze. I’m looking forward to doing business with Conley again. More

Bobby Martin was instrumental in making the sale of my new GMC Sierra possible. He was incredibly professional, understanding, and a clear communicator. Bobby facilitated the sale and took care of all th new GMC Sierra possible. He was incredibly professional, understanding, and a clear communicator. Bobby facilitated the sale and took care of all the necessary paperwork ahead of time. He was honest and transparent throughout the entire process. It's definitely worth the drive to purchase a vehicle with Bobby at Conley GMC. The rest of the staff at Conley GMC are also very helpful. This dealership is family-owned and definitely worth checking out when you're in the market for a new vehicle. (I've purchase cars from other dealerships before, but I really wish I had dealt with Bobby Martin at Conley GMC for those purchases). More

This is distinctly a boys club. If you are not part of the club, they could care less about you. Yes they got to dealership of the year on the backs of their employees. There is n If you are not part of the club, they could care less about you. Yes they got to dealership of the year on the backs of their employees. There is no care nor family mentality. They will take away what you have earned and say oh well. Not good people. More

Purchased a 2023 GMC Sierra 1500 Elevation from Bobby Martin at Conley Buick GMC. This was the best experience I’ve ever had purchasing a vehicle. Staff was friendly and genuine. Bobby went out of his wa Martin at Conley Buick GMC. This was the best experience I’ve ever had purchasing a vehicle. Staff was friendly and genuine. Bobby went out of his way to show us multiple vehicles to find the right vehicle for us. We did not feel rushed or pressured to purchase this vehicle throughout the whole process. Normally when buying a vehicle in the past it has taken hours/days of back and forth to get a “deal” or even fair offer with a trade in. Not at Conley! We were immediately offered a more than fair offer for our GMC Canyon trade in! Eric Purdam (Sales Manager) made sure to get us a great deal without any hassle! We were out of there in less than 2 hours! Bobby made sure to get our truck detailed, full tank, and the technology all set up with us. Please Ask for Bobby and Eric when you go there! They are both wonderful and will change your views on purchasing at dealerships! More

My Car was dropped after a collision on December 30. Today is March 23 and have no word on when my car is goin to be ready. I call almost on a weekly base because they don't bother to give you an update Today is March 23 and have no word on when my car is goin to be ready. I call almost on a weekly base because they don't bother to give you an update on the repairs status. After waiting patiently week after week I was told last Friday 3/17 (after I called) that my car was going to be ready next Monday (3/20) and they will call me back to pick up. Today 03/23 and still waiting for the shop to call me. This is the worst car body shop repair experience in my life, very stressing and if you need your car serviced or repaired look elsewhere. Worst customer service ever. PSD I cannot give a review on the shop repair, until I get back my car who knows when. I don't have great expectations. Hopefully I am wrong. I cannot stress enough to say look elsewhere. At least not for body shop. More