The following is a short summary of how Contemporary Motor Cars Inc, a Mercedes Benz Dealership in Little Silver NJ went to great lengths to attempt to have me pay over $12,000 for a new transmission.
This is after requesting a simple program that was originally quoted as being $330 for a few hours labor in early April of this year 2019.
My vehicle is an ML63 and was in perfect condition before leaving it with the dealership to have the transmission control module re programmed.
Thousands of dollars out of pocket and months later they gave me back an ML63 that was no longer drivable.
I was told by Contemporary Motor Car that they would need to replace the entire transmission and I would need to pay for all associated parts if I wanted my ML63 to be operational again.
I am forced to take the ML63 vehicle from CMC and at this point the vehicle is not functional and cannot be driven as the transmission is not operating and will not change gears anymore.
I was given documentation from CMC that stated in full detail, exactly what they found that fully justified replacing an entire transmission, such as bolts that had come out of the valve body and a steel check ball that they also claimed had come from inside the valve body.
I took photos and video at the dealership after asking permission and will be posting on a soon to be released blog that shares the full story.
Terry Beck is the supervising service manager and I had a meeting with him and Steven Jung (service advisor) that lasted over an hour at the dealership on the 22nd of May around 430pm.
Terry Beck and Steven Jung both agreed in this meeting that they had returned my ML63 back to me and the vehicle was not drivable.
At the end of our meeting,
Terry, said "I'm appalled at where we are right now"
Terry told me that he use to be in the shop before you came into the service and he stated "the integrity that I have, I'm not liking what I hear"
Terry also said, "Let me look into this and get back with you so we can successfully resolve this and get your car back on the road"
Several weeks had passed by since I met with Terry and Steve and not a single person from CMC had attempted to contact me with any help.
This was an email from Terry Beck still insisting on me paying for the repairs that were never needed. Terry underlined the words
THIS IS MY LAST EMAIL to make it clear what his intentions were.
This was how I was treated!!!!!!
Terry Beck #####@cmcbenz.com, Tue, July 16, 6:09AM
We are waiting for your decision on moving forward with the repairs on your vehicle, this is my last email.
As I said, I was given documentation from CMC that stated in full.
Detailing exactly what they found that fully justified over $12,000 in work.
Such as bolts that had come out of the valve body and a steel check ball that they also claimed had come from inside the valve body.
These statements were later found to be untrue and 100% fabricated.
These details were uncovered through an inspection and removal of the parts in question by another transmission company. This was all documented and reported.
It was even confirmed that none of the parts I paid CMC to put into the vehicle (ie replacement of valve body) had actually been done and this was all verified in writing and I have photos.
I actually paid money to CMC for labor that they claimed to have done and they gave me a report in writing, but never actually did the work.
None of the parts CMC claimed to have been missing from the original valve body (Which they documented in writing) were actually missing. The original valve body and transmission were in perfect condition.
I paid the new transmission company to reprogram the same made transmission control module for the cost of $200.
This ML63 never had anything wrong and drove perfectly.
When faced with bad service, unfair policy or corporate indifference, most people these days will publish a negative review, which I fully understand.
When that same company are caught engaging in deceptive practices, making misleading statements and are ultimately caught red handed, it's time to release it on every social media platform available, such as blogs and YouTube channels that identify with these kind of predatory business practices.
I tried emailing the general manager and several other people at Contemporary over the months and not a single person responded.
I did speak with Mercedes Benz USA and gave them dozens of documents to prove what had happen and they were horrified.
Needless to say, I am taking the steps to fully expose this in every way possible to let people know not to do business with Contemporary Motor Cars Inc.