I arrived without an appointment for a 3,000 mile servicing and to have the summer tires & wheels swapped-out for the winter set. The Service-writer, Phil, greeted me by name, took down the servicing information, and got me a shuttle-ride back to work. By the way, the shuttle driver, Kathy, was pleasure to talk with. Not only did I receive excellent service - they also washed my car! service department personnel has been one of ""under promising and over delivering"". From servicing, to tire pressure sensor re-sets, to the courtesy shuttle service - these folks put the ""satisfaction"" in customer satisfaction.