Continental Toyota

The negative things ive heard about car dealerships and their salesmen made me very nervous when I went to Continental Toyota to purchase my first car. But right from the get go all my fears went away. I f their salesmen made me very nervous when I went to Continental Toyota to purchase my first car. But right from the get go all my fears went away. I felt a very warm atmosphere when I entered the dealership. Then I began talking to Dean Rio who is by far the coolest person in the building. He was very nice, took the time explain everything and just really cared. He made it feel like he was on your side, like he truly cared about your finances and your future. He mentioned extended options once and did not push it when we declined which is something that i was very suprised by this. I would definitely buy a car from this place and i would wait until Dean was free. The reason why i gave all 5's for the dealership and Dean is because there was absolutely no way to improve any of their service. I wish i could rate them even higher. Going to recommend the dealership and especially Dean to family and friends More

I purchased a 2014 Toyota Corolla from Dean Rio and I couldn't be happier. Everyone I encountered was friendly and helpful. Dean, Sam, Chris and Marjean worked so hard to help me with the purchase. Dean couldn't be happier. Everyone I encountered was friendly and helpful. Dean, Sam, Chris and Marjean worked so hard to help me with the purchase. Dean explained everything and answered all of my random questions. He is an amazing salesperson! I definitely recommend Continental Toyota for purchase or service work. More

Be sure to ask for Dean Rio. He is a great salesperson and will whatever it takes to make you happy. I highly recommend this dealership and Dean. and will whatever it takes to make you happy. I highly recommend this dealership and Dean. More

I am very happy and pleased that I made a purchased at a dealership like Continental Toyota. The sales consultant like Reuben O. and Michael H. are very accommodating letting me test drive different at a dealership like Continental Toyota. The sales consultant like Reuben O. and Michael H. are very accommodating letting me test drive different type of vehicles,, no pressure to buy, and answer all my questions. "Kudos" to Continental Toyota. Erwin More

I have purchased 4 vehicles from Mustafa Atra. His knowledge,professionalism, and great customer service is way beyond great compared to any other car salesmen that I have ever come across. Every time knowledge,professionalism, and great customer service is way beyond great compared to any other car salesmen that I have ever come across. Every time that I have purchased a vehicle from Mostafa I have left happy. If you want to make sure your are getting your money's worth on a vehicle Mostafa is the man to speak to. More

Dennis has been a wonderful help with the issue that was at hand when I purchased my vehicle. Everything was taken care of with professionalism and my happiness as #1. Thank you so much for working with at hand when I purchased my vehicle. Everything was taken care of with professionalism and my happiness as #1. Thank you so much for working with me. Cindi Haubenreiser More

I bought a 2002 Subaru Outback in February of 2013. At the time of purchase, the inspection listed the rear brakes at needing replacement and the front had some life left in them. A month later they were the time of purchase, the inspection listed the rear brakes at needing replacement and the front had some life left in them. A month later they were squeaking, took them in and the mechanic said that it looked like none of them had been changed in years. Paid $700 for new pads, shoes, rotors and calipers because it had gotten so bad they were toast. Now, only 8 months later, the check engine light is on and the inside of the car reeks of gasoline. I take it to Midas and it's diagnosed as needing head gaskets replaced and major engine work (quoted at $900). I tell midas I'm gonna take it to the dealer where I bought it (as head gaskets are not something that go bad overnight, it takes a lot of time and would be noticeable progressing over time versus the overnight issues that my car showed) because things seemed fishy. I understood it was a used car that was sold as is, but after the breaks seemed to be not replaced when they said that they would, I thought I would go explain my situation and let them back up their claims of service being their #1 priority. After speaking with Siobhan initially (Who I have no issues with, she was extremely pleasant throughout our entire correspondence), at a certain point she couldn't answer some of the questions I was asking and refereed to the head of used car sales, CJ Miller. After Speaking with CJ for less than a minute, simply explaining the situation's facts before making any assumptions or claims that this was all their fault, he literally stopped me mid sentence to tell me that he thought I was lying to him and trying to scam him out of money. I was shocked by his audacity to make this claim with so little evidence and after not even letting me finish explaining the situation. I have never had such a horrible experience with anyone in any sort of business setting. When I spoke with the general manager Dennis Pecho, he mumbled an apology for CJ's behavior and moved on to say much of the same that CJ said in less brash and insulting terms, (save for referring to the massive $100 discount on the $1500 worth of work as "charity" which was very rude) but was still very dismissive, talked down to me, and kept dumbing things down to apparently make things easier for me to understand (for the record I'm 22 and have a degree in astrophysics but in his defense I do look and sound like I'm about 17 years old). I'm in the process of having the work done at the Autobarn Subaru who have been every that Continental have not. I will never be returning to Continental Toyota and will continue to tell everyone I can how horrible of an experience I had. More

Sales person Ed Doerge was very detailed and excellent about the car.. I was Happy with his service the way he explained everything to me. He always kept in touch regarding new promotions. I would be more about the car.. I was Happy with his service the way he explained everything to me. He always kept in touch regarding new promotions. I would be more happy to recommend. More

I originally went to Continental Toyota to purchase a few parts for my 1997 Toyota Corolla. When I arrived at Continental Toyota I was directed to parts counter by a nice man at the entrance to the service c parts for my 1997 Toyota Corolla. When I arrived at Continental Toyota I was directed to parts counter by a nice man at the entrance to the service center. I am not sure of his name but he was very helpful and showed me exactly where I needed to go. As I approached the parts counter I was greeted by Bart Placha. He introduced himself as Bart and asked how he could help me. I gave him a list of parts I was looking for and he promptly looked them up for me and gave me prices. I bought what I needed and had him place an order for one part that was not in stock. He took my information and informed me he would personally let me know when my part would be ready for pickup. A few days later he called me and told me my part was ready to be picked up and that i could come in anytime and gave me the hours of the parts department. I stopped by after work and he had the part waiting for me at the counter with a receipt! This was very convenient as I was in a rush to get home from work. I paid for my part and thanked him for being so helpful. Several months later I found myself in need of some more parts as I have another Toyota I use at Joliet raceway and am often in need of parts for. I immediately asked for Bart when I arrived at the dealership. I let him know what project I was currently working on which was custom and required parts from a vehicle I did not own. He was able to cross reference the part numbers and assured me they would fit my vehicle and even gave me a few pointer about the installation! WOW! This guy was a real genius because after I got home I did exactly what he told me and it was the perfect advice. Anyone who ever needs parts for their Toyota should ask for Bart right away he knew everything I needed and was very helpful and polite. I can't think of anything he could have done better. I hope everyone who needs parts gets to work with him directly he sure made my trips to the dealer a breeze! More

Best Experience Ever made it extremely easy I felt like they were fighting for me to get what I wanted, not just a sale. I was between two Toyota Rav 4's one fully loaded one not as much. I was about to s they were fighting for me to get what I wanted, not just a sale. I was between two Toyota Rav 4's one fully loaded one not as much. I was about to settle for the one I really didn't want because it was less expensive. They came through to me I'm so happy, I will refer to everyone. I have been in customer service for over 20 years and I hold it to tough standards they met them all. I did not feel like a dollar sign but a human being. I will go back time and time again!! There was a HUGE selection of all vehicles and I test drove a few I got what I wanted and am happy I was referred to them by someone else. If you need a car please see Ed,Mark, & Chris!!!!!!! More