Continental Toyota

I had an ok experience but not a good or great one. And I expect excellent service with Toyota. I have 2 issues with this dealership. First, price issues: the 8 year old 2018 vehicle was the same p And I expect excellent service with Toyota. I have 2 issues with this dealership. First, price issues: the 8 year old 2018 vehicle was the same price as when it was new in 2018. Theft Guard was pre-installed on the vehicle & the dealership would not remove the cost of it, even though one of the forms they required I sign stated that Theft Guard wasn't required to purchase the vehicle. Documentary Service Fee was the maximum legal limit in Illinois, which perhaps should have been reduced due to the second issue I had with them... Second, paperwork & communication issues: this issue is the biggie... the saleswoman I worked with was wonderful & understanding that due to a major spine surgery, I could not travel 4 hours to pick up the car & 4 more to get home. I needed to do all the paperwork electronically & have family members come get it for me. Our understanding was that when they arrived, they would simply get the keys and drive away. In order to do that, I did everything possible electronically via email and wiring payment. However, the dealership does not have DocuSign and they would have to overnight the remaining paperwork for me to complete and have me overnight them back. Excellent!! we had a plan that thrilled me. The problem was, they never overnighted the paperwork. The dealership had my email address, my phone number and address, and they knew I preferred communication either by email or texting. So when my family arrived, they had to deal with paperwork. After all was done, I asked the dealership to respond to my frustration with them. They replied promptly and eloquently by email. "Finance needed clarification regarding the titling and additional documents. I confirmed that calls were placed on August 11 and August 12, but contact was not made, so the paperwork was not sent. I understand why you were frustrated with the communication surrounding this. Your expectation was that the paperwork would be completed before pickup, and that did not happen. We could have communicated more clearly about what was still needed, and I apologize for that." So basically the finance department called my phone - and I do not answer calls from unknown numbers. ALL other communication was by texting or email, by my request. The one time we spoke was when I called my saleswoman to clarify some things. So finance called a couple times and gave up, instead of noticing that the customer required a text or email. If they needed to talk to me, they could've texted or emailed me, and I would have called them back. But they never even bothered to check. This dealership might be great if you live locally and have a straightforward purchase in mind. But if you have special needs, you might want to go elsewhere. More

There are too many other Toyota dealers around to be able to confidently recommend this one. There is a lack of transparency in pricing; they do not print or share the contracts; they only ask for signatures to confidently recommend this one. There is a lack of transparency in pricing; they do not print or share the contracts; they only ask for signatures without explaining what you are signing. High-pressure sales tactics where the salesman and the finance manager tag-team and both oversee you trying to sign the paperwork. Lots of red flags. I had to follow up multiple times asking for the full (all pages) contract, as opposed to only the signature page. There is false advertising with one price for a dealer-installed option listed online but an entirely different price shown in the purchase order. They prey on people knowing inventory on some models is hard to get, so they are limited in their choices. This place is predatory, and I would check out one of the many other Toyota dealer options in the area. Overall, I really did enjoy my time with Alit. He was friendly, knowledgeable, a little slow with the process but enjoyable to spend a few hours with. He took his time to go over every detail of the car and gave us a tour of the dealership. When it came time for the final finance process, I wish I could be as enthusiastic with Sadi. He was not authentic or trustworthy and we were uncomfortable the whole time in his office, wondering what was going on, with little to no explanation. I don't know if it is because he was way behind schedule or it's just how he is. More

I had a very disappointing experience with this dealership, largely because of the sales tactics used by Leo. From the moment I showed serious interest in a vehicle, the interaction became extremel dealership, largely because of the sales tactics used by Leo. From the moment I showed serious interest in a vehicle, the interaction became extremely pushy and uncomfortable. I was told that I needed to come in and purchase the car of a sales quota they needed to meet by month end. At no point did I agree to purchase the vehicle on that timeline, and I made it clear that I had work obligations and could not simply drop everything to accommodate their demands. I even filled out a credit application and but down a deposit so that the vehicle would be held for me when I can take time off work to purchase. What bothered me most was the complete lack of regard for me as a customer and as a person. Instead of listening to my concerns or respecting my schedule, the focus was entirely on closing the sale and securing a commission. The pressure felt manipulative and unprofessional. Buying a car is a major financial decision, and customers deserve time, transparency, and respect. Not guilt, pressure, or sales tactics designed to force a rushed decision. I strongly encourage management to reevaluate how customers are treated. A successful business should be built on trust and relationships, not aggressive pressure and quota-driven manipulation. More

Liars liars liars, car fax shows no accidents, however the passenger side door and other right side components have been repainted, sopose to be gold star rated, I call xxxxxxxx on this as turns out nothi the passenger side door and other right side components have been repainted, sopose to be gold star rated, I call xxxxxxxx on this as turns out nothing but pure liars. Waste of time dealership. Highly recommend going elsewhere More